Customer Service Skills Certificate

The Customer Service Skills course is a training course for customer support and services employees to help them develop an effective and efficient mechanism of solving customer’s issues. The course is focused on the skills needed to provide customer support, the right attitude, case handling techniques, and stress management.

This course develops the “Customer First” approach in service and supports employees that are responsible for providing the after-sales support service to the customers. This course helps the candidates in their personal character and behavioural development which ultimately helps in providing a pleasant experience to the end customers of any business. This course also helps the candidates in stress management and avoids unnecessary and aggressive reactions to stressful situations that may arise during the course of their professional careers.

The Aim of This Course

The aim of this course is to:

• Develop participants understanding and awareness of the importance of good customer care;
• Equip participants with the necessary skills to become more effective when dealing with customers;
• To provide the participants with a range of verbal and non-verbal skills in order to meet customer needs, handle customer complaints and deliver great customer care and
• Assist with stress management tips for customer service professionals.

Course Duration

Online Full Time - 4 days

Recommended study time:

Part Time Studies - 3 to 4 hours a week

Full Time Studies - 12 to 16 hours a week

Course Structure

Study Plan and Assessment - Each week you will be sent an email notifying you of your Study Plan and Assessment program. You will then access your e-campus to complete your studies.

Downloadable PDF Course Notes - A soft copy of your full course module in a PDF format will be available on your e-Campus for you to download. We do not offer video tutorials.

Weekly Online Exams - 2 exams

Learner Support

Personal e-Tutor - all communication done via email.

Past Exam Papers

Study Tips for Exams.

On Successful Completion of your Course

On successfully passing your Certificate course you will be sent an e-Certificate via email.

Unfortunately we don't offer printed certificates.

Course Objective

With the successful completion of this course you will be able to :

• Secure a position in the Customer Service industry
• Be eligible for advancement within your company
• Be confident that you are professionally trained and equipped for the Customer Service industry

Why study with ShippingCollege?

• Flexibility of online studying using our e-campus program
• Personal e-Tutors that understand and listen to their students
• Practical and easy to understand course content
• Professional experts with 20+ years' experience in this particular industry