Emotional Intelligence at Work Course - Coventry University

Explore how emotional intelligence helps us to understand ourselves and others, resolve conflict and build better relationships.

This course is part of the program Individual Differences at Work, which is one of the building blocks that leads to a degree in MSc Business and Organisational Psychology.

Explore the meaning of emotional intelligence

What is emotional intelligence, and why is it important? In this course, you’ll explore how emotional intelligence influences not only our relationships with others but also with ourselves.

As well as exploring the origins of emotional intelligence, you’ll also learn about the key theorists who have attempted to define, develop and discuss this fascinating construct.

Discover why emotional intelligence is so important

Emotional intelligence is a sought-after skill. You’ll learn about how it’s different from ‘traditional’ intelligence, as well as how it can be used to develop relationships and guide self-development.

To give a balanced view of the subject, you’ll also look at some of the criticisms of emotional intelligence research.

Develop your emotional intelligence skills

By exploring the emotional intelligence definition and some of the key concepts surrounding it, you can develop your own emotional intelligence skills.

You’ll be able to identify some of the central components of this vital soft skill, and how they can be applied in certain situations.

Understand how emotional intelligence improves performance in the workplace

By the end of this course, you’ll also understand how emotional intelligence at work can be used. You’ll examine ways in which it’s measured, as well as how it can be applied in various organisational settings.

These emotional intelligence examples can help give you context for how it is used in the workplace.

When would you like to start?

Most FutureLearn courses run multiple times. Every run of a course has a set start date but you can join it and work through it after it starts.

• 13 September 2021

Who will you learn with?

Anthony Thompson

Anthony Thompson [MSc, BSc (Hons), FHEA, MBPsS] is a doctoral researcher specialising in workplace behaviour change. Anthony is also a business psychology consultant and a qualified psychometrician.

Who developed the course?

Coventry University

Coventry secured gold in the UK Government’s 2017 Teaching Excellence Framework (TEF) and is the University of the Year for Student Experience in The Times & The Sunday Times Good University Guide 2019.

Learn on FutureLearn

Who is the course for

This course is for anyone with a professional or personal interest in exploring emotional intelligence in workplace settings. It is suitable for those with a background in business, psychology or with relevant work experience and for those who wish to expand their existing emotional intelligence skills. It is part of the MSc Business and Organisational Psychology, which is accredited by the Association for Business Psychology.

What topics will you cover

• The origins of emotional intelligence.
• The trait, ability and mixed models of emotional intelligence.
• How to measure emotional intelligence.
• Criticisms of emotional intelligence research.
• How emotional intelligence can be applied in organisational settings.
• Emotional intelligence interventions.

What will you achieve

By the end of the course, you‘ll be able to:

• Describe and define emotional intelligence and identify its components
• Identify differences between trait, ability and mixed models of emotional intelligence.
• Apply the concept of emotional intelligence to a workplace setting.
• Demonstrate what makes emotional intelligence different from ‘traditional’ intelligence.
• Explain how emotional intelligence can be used to improve interpersonal relationships and guide self-development.
• Compare and contrast interventions designed to develop emotional intelligence in the workplace.
• Evaluate the strengths and limitations of emotional intelligence research.