Introduction to Conflict Management and Negotiation (Free Online Course With Certificate)
Alison Free Online Learning
Key Information
Campus location
Online
Languages
English
Study format
Distance Learning
Duration
1 - 3 hour
Pace
Full time, Part time
Tuition fees
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Application deadline
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Earliest start date
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* free course
Scholarships
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Introduction
This free online conflict management and negotiation course will teach you how to effectively moderate and resolve workplace disagreements, and how to create a positive workplace environment. Moderate conflict is healthy for an organisation. Some people avoid conflict, but avoiding conflict doesn't solve key issues, and stunts organisational growth. This free online course will teach you effective conflict management and negotiation skills.
This Free Online Course Includes:
- 1.5-3 Hours of Learning
- CPD Accreditation
- Final Assessment
Alison Certificates
All Alison courses are free to enrol study and complete. To successfully complete this Diploma course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Diploma course, you have the option to acquire an official Diploma, which is a great way to share your achievement with the world.
Your Alison Diploma is:
- Ideal for sharing with potential employers
- Include it in your CV, professional social media profiles and job applications.
- An indication of your commitment to continuously learn, upskill & achieve high results.
- An incentive for you to continue empowering yourself through lifelong learning.
Alison offers 3 types of Diplomas for completed Diploma courses:
- Digital Diploma: a downloadable Diploma in PDF format immediately available to you when you complete your purchase.
- Diploma: a physical version of your officially branded and security-marked Diploma, posted to you with free shipping.
- Framed Diploma: a physical version of your officially branded and security-marked Diploma in a stylish frame, posted to you with free shipping.
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Curriculum
This course will introduce you to different types of conflict including intrapersonal, interpersonal, and intergroup conflict. You will learn the different causes of conflict and study the effects of negative outcomes which include stress and anxiety. The course will teach you different conflict management techniques such as changing organizational structures, creating a common "enemy", and changing team members. You will also look into conflict management styles such as avoidance, collaboration, and compromise.
Next, the course will introduce you to BATNA which stands for Best Alternative to a Negotiated Agreement. You will study the five stages of negotiation which include investigation, determining your BATNA, presentation, bargaining, and closure. You will learn the common mistakes that should be avoided during a negotiation, the importance of ethics in dealing with conflicts, and why the cultural background of both parties plays a major role when negotiating.
There is no surefire method of dealing with conflict but with a bit of training, more conflicts can be better managed. The negotiation techniques and styles taught in this course are useful tools in handling conflicts and can serve to make both your professional and personal life much easier. So, check out the course today, and in a few short hours gain some valuable knowledge that you can use for the rest of your life.
Module 1
Understanding Conflict
In this module, you will be introduced to different types of conflict as well as various causes and outcomes of conflict. You will also learn about common conflict-handling styles and how to resolve disagreements effectively.
Module 2
Managing Negotiations
In this module, you will be introduced to the five stages of negotiation, how to avoid common mistakes in negotiation and effective strategies to use in negotiation. You will also learn about third-party negotiations including mediation and arbitration, tips on how to have successful negotiations, and ethical and cross-cultural negotiations.
Module 3
Course assessment
Program Outcome
What You Will Learn In This Free Course
- Explain the nature of conflict in your personal life or at work.
- Describe the different types of conflict you may experience.
- Identify the possible outcomes of conflicts.
- Define your own communication style.
- Explain different ways to manage conflict.
- Apply the five stages of negotiation.
- Devise negotiation strategies.
- Identify common mistakes that occur in negotiations.
Complete This CPD Accredited Course & Get Your Certificate!
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Career Opportunities
Mediator
If the best general is the one who never fights, then the most efficient Mediator is the one who maintains neutrality while hearing and understanding the diverse perspectives and evidence in a conflict without judging or interrupting the parties involved. Mediators use their legal knowledge to foster conflict resolution among disputants by negotiating a compromise rather than having them engage in a costly and time-consuming court process.
Diplomat
Diplomacy is the art of handling a porcupine without disturbing the quills. Diplomats create, preserve, and repair relationships between their nation-states and other countries. They engage in complex dialogues and negotiations with international representatives to protect their nation’s interests abroad.
Political Scientist
Part researcher, part analyst, and part forecaster, a Political Scientist, ask objective questions and seek the unvarnished truth about the behaviours of world leaders. They study all aspects of national and global power, conflict and justice to develop theoretical and practical solutions to current and potential political issues.