Events Management: Strategy, Event Types and Customer Service (Free Online Course With Certificate) Alison Free Online Learning

This free online event planning course is an informative introduction for anyone who wishes to venture into the ever-evolving events management industry. The course focuses on some of the basic concepts, skills and factors to consider when starting as an events manager. Gain key knowledge about events management strategies and vital customer service skills as well as the main issues to consider when planning for different types of events.

This is a free online course with a certificate. Interested? Simply click the button and start today.

This Free Online Course Includes:

• 1.5-3 Hours of Learning
• CPD Accreditation
• Final Assessment

Alison Certificates

All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Certificate course, you have the option to acquire an official Diploma, which is a great way to share your achievement with the world.

Your Alison Certificate is:

• Ideal for sharing with potential employers
• Include it in your CV, professional social media profiles, and job applications.
• An indication of your commitment to continuously learn, upskill & achieve high results.
• An incentive for you to continue empowering yourself through lifelong learning.

Alison offers 3 types of Diplomas for completed Diploma courses:

• Digital Certificate: a downloadable Certificate in PDF format immediately available to you when you complete your purchase.
• Certificate: a physical version of your officially branded and security-marked Certificate, posted to you with free shipping.
• Framed Certificate: a physical version of your officially branded and security-marked Certificate in a stylish frame, posted to you with free shipping.

This free events management and customer service training course will equip you with the basic concepts and skills required to become a successful events planner. You will begin with an overview of the events management field and the various strategies involved. You will learn about the events management industry in detail, the qualifications and daily tasks required of an events planner, the strategic management of events and how to make your work easier by using events management and planning software.

Next, you will learn about the customer service skills and personal qualities required to be an events planner. You will receive some tips on effective communication in events management including the importance of body language when dealing with clients. You will also learn the importance of delegating duties and how to implement this. You will find out how to schedule various activities and the art of proper communication as you plan for an event. Finally, you will learn about different types of events and the specific considerations to organize and plan for each one.

The event planning and customer service course comes with a series of informative questions to help with your revision and study before you take the final assessment. By the end of the course, you will have a strong understanding of the basics of events management. Events management is a thriving industry which requires organisation, determination and charisma. This customer service course will help you determine if you are a good fit for a career in the events industry. So why wait? Start learning today.

Module 1

Events Management and Strategies

This module will introduce you to the different types of events that you might create as an events planner. You will learn about the skills you need to work in the industry and find out about the realities of life as an events planner. You will discover the importance of strategies and budgeting. You will also be introduced to events management software.

Module 2

Customer Service Skills and Qualities

This module consists of three topics of informative content. Subjects include the importance of customer service and how to offer a high level of customer service. You will discover how to plan your time effectively and how to improve your communication skills. You will also learn about the importance of delegation and scheduling.

Module 3

Types of Events

This module introduces you to various types of events including small and private events, corporate events, conferences and exhibitions. You will learn about the aims of each of these events, why timing is important and how to manage exhibition traffic. You will also discover what steps you should take before, during and after the event.

Module 4

Course assessment

What You Will Learn In This Free Course

• Discuss the different skills you need as an events planner
• Recognize the reality of what it takes to be an events planner
• Explain the importance of customer service in this field
• Describe how to offer a high level of customer service
• Describe the process of organizing small and private events
• Explain the aims of corporate events
• Explain the main factors to consider when organizing a corporate event

Complete This CPD Accredited Course & Get Your Certificate!

Certify Your Skills

A CPD-accredited Alison Diploma/Certificate certifies the skills you’ve learned.

Stand Out From The Crowd

Add your Alison Certification to your resume and stay ahead of the competition.

Advance in Your Career

Share your Alison Certification with potential employers to show off your skills and capabilities.

Careers related to this course:

• Customer Service Manager
• Event Planner
• Customer Service Representative
• Private Caterer
• Wedding Planner
• Concierge
• Wedding Consultant