
Diploma in Reception Skills
Online USA
DURATION
10 up to 15 Hours
LANGUAGES
English
PACE
Full time, Part time
APPLICATION DEADLINE
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EARLIEST START DATE
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TUITION FEES
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STUDY FORMAT
Distance Learning
* free course
Introduction
Learn how to perform the duties of a receptionist effectively in this free online office administration training course.
Do you consider yourself to be productive and organised? Are you good at multitasking, meeting deadlines and working with people? If so, you might make a superb receptionist who assists with key roles and services to ensure the smooth running of your organisation’s offices. This administration training course teaches you how to meet your responsibilities as one of many types of receptionist and explains how to improve workplace health and safety.
What You Will Learn In This Free Course
- Identify the roles and duties of a receptionist
- List the different types of receptionists
- Explain how to handle difficult customers and situations
- Describe how to effectively manage a database
- Compare the duties of a receptionist to the role of a secretary
- Identify who is responsible for health and safety in the workplace
- Explain why confidentiality is important and how to maintain it
- Distinguish between written and verbal communication
- Discuss the importance of teamwork
- Summarise how to make a reception area look welcoming and professional
- Analyse the potential future career paths available to a receptionist