Customer Service Skills (Free Online Course With Certificate)
Online
DURATION
1 Hours
LANGUAGES
English
PACE
Full time, Part time
APPLICATION DEADLINE
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EARLIEST START DATE
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TUITION FEES
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STUDY FORMAT
Distance Learning
* free course
Introduction
This training course teaches you the basics of customer service. We show you how to focus on the customer to understand their expectations to help you improve their experience of your business. We explain how to deal with stress and constructively interact with clients on the telephone to handle complaints. People’s perceptions of your company’s brand are defined by customer experience, so sign up to make sure they remember you fondly.
This Free Online Course Includes:
- 1.5-3 Hours of Learning
- CPD Accreditation
- Final Assessment
Alison Certificates
All Alison courses are free to enrol study and complete. To successfully complete this Diploma course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Diploma course, you have the option to acquire an official Diploma, which is a great way to share your achievement with the world.
Your Alison Diploma is:
- Ideal for sharing with potential employers
- Include it in your CV, professional social media profiles and job applications.
- An indication of your commitment to continuously learn, upskill & achieve high results.
- An incentive for you to continue empowering yourself through lifelong learning.
Alison offers 3 types of Diplomas for completed Diploma courses:
- Digital Diploma: a downloadable Diploma in PDF format immediately available to you when you complete your purchase.
- Diploma: a physical version of your officially branded and security-marked Diploma, posted to you with free shipping.
- Framed Diploma: a physical version of your officially branded and security-marked Diploma in a stylish frame, posted to you with free shipping.
Gallery
Scholarships and Funding
As we are an online platform, we do not offer degrees or scholarships.
Curriculum
This course lays out the basics of good customer service by breaking down how to anticipate people’s expectations to serve your customer base better. We help you to become a customer service specialist by teaching you key social and professional skills that can set you apart from others. We begin by establishing the importance of focusing on the customer and their needs.
The course then analyzes the shifting rules of modern telephone etiquette. We examine each stage of working with customers over the phone and explain how to handle complaints professionally to ensure that everyone involved is satisfied. People tend to remember bad examples of customer service, so it is essential to make sure they walk away feeling respected.
Finally, we explore various ways to deal with stress effectively. As a customer service professional, you may encounter work-related stress and, learning to handle it professionally and gracefully is key to your success and well-being. We outline proven methods to cope with the stress brought on by interacting with the public. Enrol in this online training course to improve your customer service skills and further your career.
Module 1
Understanding Customer Service
In this module, Understanding Customer Service, students will learn the basics of customer service, identifying customer expectations, and providing excellent customer service.
Module 2
Focusing on the Customer
In this module, Focusing on the Customer, students will learn about putting the focus on the customer and their needs.
Module 3
Customer Service and the Telephone
In this module, Customer Service and the Telephone, students will learn about how the telephone relates to customer service and how to handle phone calls.
Module 4
Handling Complaints
In this module, Handling Complaints, students will learn how to handle customer complaints in a professional manner.
Module 5
Enduring Stress
In this module, Enduring Stress, students will learn about how to endure the stresses of working in customer service.
Module 6
Course assessment
Program Outcome
What You Will Learn In This Free Course
- Define ‘customer service’.
- Discuss how to focus on the customer and their needs.
- Explain how to employ expected workplace etiquette.
- Outline the rules of appropriate telephone etiquette.
- List how to deal with customer complaints effectively.
- Describe how to deal with the stress caused by difficult customers.
Complete This CPD Accredited Course & Get Your Certificate!
Certify Your Skills
A CPD-accredited Alison Diploma/Certificate certifies the skills you’ve learned.
Stand Out From The Crowd
Add your Alison Certification to your resume and stay ahead of the competition.
Advance in Your Career
Share your Alison Certification with potential employers to show off your skills and capabilities.
Career Opportunities
Customer Service Representative
Customer Service Representatives interact with the customers of one or many companies. They answer questions or provide appropriate assistance in such a way as to leave the customers smiling and wishful of continuing to do business with the company.
Customer Service Manager
There is only one boss. The customer! And the customer can fire everybody in the company from the chairman downwards, just by spending their money somewhere else. Customer Service Managers ensure outstanding customer service in their organization and thereby its success.
Concierge
The word 'Concierge' probably conjures up a stylish suit-clad professional in some fancy five-star hotel in New York City or London. Concierges are the first point of contact between guests and a given organisation.
They extend their hospitality by answering queries, directing phone calls and upholding company culture to ensure that visitors and guests feel welcome and respected.