Customer Service (Free Online Course With Diploma)
Alison Free Online Learning
Key Information
Campus location
Online
Languages
English
Study format
Distance Learning
Duration
6 - 10 hours
Pace
Full time, Part time
Tuition fees
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Application deadline
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Earliest start date
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* free course
Scholarships
Explore scholarship opportunities to help fund your studies
Introduction
This course explores the customer service skills fundamental to any successful business venture. You need to master communicating and collaborating effectively with your customers to turn one-time visitors into life-long patrons. People remember how they were treated by a business more sharply than they recall products so customer service can make or break an organization. Sign up to add this valuable skill to your professional portfolio.
This Free Online Course Includes:
- 6-10 Hours of Learning
- CPD Accreditation
- Final Assessment
Alison Certificates
All Alison courses are free to enrol study and complete. To successfully complete this Diploma course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Diploma course, you have the option to acquire an official Diploma, which is a great way to share your achievement with the world.
Your Alison Diploma is:
- Ideal for sharing with potential employers
- Include it in your CV, professional social media profiles and job applications.
- An indication of your commitment to continuously learn, upskill & achieve high results.
- An incentive for you to continue empowering yourself through lifelong learning.
Alison offers 3 types of Diplomas for completed Diploma courses:
- Digital Diploma: a downloadable Diploma in PDF format immediately available to you when you complete your purchase.
- Diploma: a physical version of your officially branded and security-marked Diploma, posted to you with FREE shipping.
- Framed Diploma: a physical version of your officially branded and security-marked Diploma in a stylish frame, posted to you with FREE shipping.
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Scholarships and Funding
Curriculum
Do you know that there are five basic needs facing customers? This training course teaches you how to meet each one. We examine the key elements of customer service, including the ‘six essential actions of excellent customer service’ and the ‘5 Ps’ (‘people, products, policies, procedures and places’) of customer service. Businesses must provide excellent customer service to create long-term growth and this course shows you how to keep clients satisfied.
People working in the public sector and hospitality and retail industries face hundreds of customers with different personalities every day. This course delves into the specifics of customer service across these fields. We discuss the types of customers found in each, the philosophies that can guide you to success and the important role played by customer service managers
This diploma course can benefit retail staff, hospitality workers and public servants who want to become more adept at providing friendly and competent customer service. We can also help business managers, owners and entrepreneurs who want to implement effective customer service programmes in their organizations. Sign up to learn the secrets of excellent customer service and take the next step in your career.
Module 1
Customer Service Basics
In this module, you will be introduced to the key elements of customer service. You will learn about the five basic needs of customers and be able to explain how to make a positive first impression on customers. This module will also teach you about the steps required to begin a problem-solving process in customer service.
Module 2
Providing Excellent Customer Service
This module will teach you how to define a customer service role model and identify a role model within an organization. You will also learn the 6 essential actions to create a culture of excellent customer service and use the 5 P's of customer service to maintain a high standard of excellence. This module will also explain to you how to use customer complaints as positive reinforcement.
Module 3
Diploma in Customer Service - First Assessment
You must score 80% or more to pass this assessment.
Module 4
Customer Service in the Hospitality Industry
This module will teach you all you need to know about customer service in the hospitality industry. You will learn about the needs of hospitality customers and how to implement the 12 steps of superior hospitality service. This module will also explain customer service techniques that should be used during restaurant service.
Module 5
Customer Service in the Retail Industry
In this module, you will learn how to achieve the highest level of customer service in the retail industry. You will learn about the 4 types of communications skills needed for retail customer service and learn how to implement these in the retail industry. This module will also teach you about positive reinforcement and how retail managers can maintain a positive working environment.
Module 6
Customer Service in the Public Sector
This module will teach you all about the key principles of excellent customer service in the public sector. You will learn about different methods that can be used to maintain a high level of customer service, such as the procedure that should be used when refusing a customer complaint and how to deliver innovative customer service.
Module 7
Diploma in Customer Service - Second Assessment
You must score 80% or more to pass this assessment.
Module 8
Course assessment
Program Outcome
What You Will Learn In This Free Course
- Apply the fundamental aspects of customer service in a business.
- Advance a customer service programme from a basic to an advanced level.
- Communicate and collaborate with customers efficiently.
- Utilize customer feedback to continuously refine a customer service programme.
- Implement a customer service programme in the public sector and hospitality or retail industry.
Complete This CPD Accredited Course & Get Your Diploma!
Certify Your Skills
A CPD-accredited Alison Diploma/Certificate certifies the skills you’ve learned.
Stand Out From The Crowd
Add your Alison Certification to your resume and stay ahead of the competition.
Advance in Your Career
Share your Alison Certification with potential employers to show off your skills and capabilities.
Career Opportunities
Customer Service Representative
Marketing, Sales, and Service
Customer Service Representatives interact with the customers of one or many companies. They answer questions or provide appropriate assistance in such a way as to leave the customers smiling and wishful of continuing to do business with the company.
Customer Service Manager
Marketing, Sales, and Service
There is only one boss. The customer! And the customer can fire everybody in the company from the chairman downwards, just by spending their money somewhere else. Customer Service Managers ensure outstanding customer service in their organization and thereby its success.
Cashier
Marketing, Sales, and Service
With cash flow ranked on par with customer satisfaction as the lifeblood of a commercial enterprise, Cashiers strive throughout their workday to act as a seamless and humane link between the two entities.
Private Caterer
Hospitality and Tourism
Exquisitely presented and delectable hors d'oeuvres, perfectly coordinated beverages, meticulous service, and a well-balanced and flavorful lunch or dinner menu - these are only some aspects that a Private Caterer orchestrates with creative finesse to render a social or corporate event memorable.
About the School
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