Business Administration (Free Online Course With Diploma)
Online USA
DURATION
6 up to 10 Hours
LANGUAGES
English
PACE
Full time, Part time
APPLICATION DEADLINE
Request application deadline
EARLIEST START DATE
Request earliest startdate
TUITION FEES
Request tuition fees
STUDY FORMAT
Distance Learning
* free course
Introduction
Effective and efficient business administration is essential to a healthy-functioning organisation and this free online Diploma in Business Administration teaches you some essential administrative duties involved in business administration and which skills are necessary to deliver a high-quality service. You will learn all about business operations, which processes you may be involved in as a business administrator and customer service basics.
This Free Online Course Includes:
- 6-10 Hours of Learning
- CPD Accreditation
- Final Assessment
Alison Certificates
All Alison courses are free to enrol study and complete. To successfully complete this Diploma course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Diploma course, you have the option to acquire an official Diploma, which is a great way to share your achievement with the world.
Your Alison Diploma is:
- Ideal for sharing with potential employers
- Include it in your CV, professional social media profiles and job applications.
- An indication of your commitment to continuously learn, upskill & achieve high results.
- An incentive for you to continue empowering yourself through lifelong learning.
Alison offers 3 types of Diplomas for completed Diploma courses:
- Digital Diploma: a downloadable Diploma in PDF format immediately available to you when you complete your purchase.
- Diploma: a physical version of your officially branded and security-marked Diploma, posted to you with FREE shipping.
- Framed Diploma: a physical version of your officially branded and security-marked Diploma in a stylish frame, posted to you with FREE shipping.
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Scholarships and Funding
As we are an online platform, we do not offer degrees or scholarships.
Curriculum
The administration function within an organisation is critical to many broader business activities and there are specialist skills required to perform optimally and contribute to business success. In this free online Diploma in Business Administration, you will learn some of the basic equipment and competencies needed to be a business administrator within a customer-facing environment. Phone systems are becoming increasingly sophisticated and this free business management course covers some of the key features of different phone systems as well as how to make, receive and transfer calls to maintain good communication. You will also analyze the importance of verbal and non-verbal communication. Business operations are then analyzed including what processes you may be involved with and how to work in a team of different types of people, which brings its own set of challenges.
This business administration certification will discuss essential administrative duties and the role of technology in fulfilling these duties. You will learn the purpose of the chairperson in a meeting, their formal responsibilities and the arrangements and actions of the business administrator which includes planning and organising meetings as well as follow-up actions. The course content discusses business travel, how to obtain travel-related information, business travel policies and how to stay within budget. Good customer service is another important part of business operations and this course will teach you how to handle customer issues, how to treat customers, how to use product knowledge and expertise to deliver tailored customer service as well as how customer and consumer expectations can be met. Content discussed in this administration management course covers situation-specific company guidelines, induction, training and corporate communications updates. Content then explored product and service quality and how maintaining high standards avoids customer losses and complaints. In the last part of this course, the production of high-quality documents is discussed in detail along with different types of documents and processes you might be involved in and the reasons and benefits of using supportive technology such as Microsoft (MS) Office.
If you want to learn comprehensive and effective business administration skills and are a student looking to learn new skills or an administration professional wanting to refine their competencies, then start this Diploma in Business Administration today.
Module 1
Introduction in Business Administration
This module will introduce you to the basic equipment and skills needed to operate successfully within a business, especially in a customer-facing environment. These invaluable skills will help you see the importance of the right equipment for the right job along with the right attitude for working with people. The necessity of correct communication styles is also highlighted in this module.
Module 2
Working in a Business Environment
This module will cover the essential elements of working in a business environment, and with other team members. You will understand how businesses operate and what processes you may be involved in a business environment. This module will also help you learn how to work in a team of quite different people to yourself, which brings its own set of challenges.
Module 3
Key Business Administrative Duties
In this module, we will study key administrative duties and how to use skills to deliver a quality service. Most business administrative tasks can be made easier through the use of technology, so where applicable, we’ll look at how that works in relation to duties you may undertake. This module will also cover how to organize and arrange a business trip or accommodation.
Module 4
Diploma in Business Administration - First Assessment
If you do not achieve the required standard after the first attempt, you can re-take the assessment until a successful outcome is achieved.
Module 5
Deliver and Evaluate Customer Service
This module will help you understand the meaning of external customers and the types of products and services relevant to external customers. Within customer service, there are many elements which must be organized to make effective customer service happen properly. We will discuss how people are treated and communicated with.
Module 6
The Production and Preparation of Documents
This module will cover how to produce high-quality documents, an exploration of the type of documents you will encounter, some of the processes you might be involved with when developing paperwork, and the technology that can support you to complete these tasks professionally. You will also learn a basic understanding of MS Office including the reasons and benefits of using it.
Module 7
Diploma in Business Administration - Second Assessment
If you do not achieve the required standard after the first attempt, you can re-take the assessment until a successful outcome is achieved.
Module 8
Course assessment
Program Outcome
What You Will Learn In This Free Course
- Define the role of a business administrator and their duties in any company or organization.
- Describe different methods of good communication in a business.
- Explain how to maintain security and confidentiality at work.
- Explain procedures for the disposal of hazardous materials.
- Discuss how to use a diary system.
- Describe the task of taking minutes at meetings.
- Explain the types of products and services relevant to external customers.
- Describe how to monitor and evaluate services to external customers.
- Explain the purpose of producing high-quality and attractive documents in a business environment.
- Describe the reasons and benefits behind using Microsoft Office.
Complete This CPD Accredited Course & Get Your Diploma!
Certify Your Skills
A CPD-accredited Alison Diploma/Certificate certifies the skills you’ve learned.
Stand Out From The Crowd
Add your Alison Certification to your resume and stay ahead of the competition.
Advance in Your Career
Share your Alison Certification with potential employers to show off your skills and capabilities.
Career Opportunities
Hearing Officer (US)
Are you interested in helping resolve disputes outside court settings? A Hearing Officer presides over administrative hearings and conducts formal but non-judicial proceedings concerning administrative agencies, government departments and citizens in a fair, orderly and impartial manner.
Web Administrator
Websites are the digital windows of an organisation that promote its business all day, every day. Web Administrators work on the front and back-ends of a website to maintain the organisation’s online presence and provide a seamless user experience.
Legal Secretary
Often the front window of the firm, well-informed and efficient Legal Secretaries play a crucial role in the everyday running of a law office and maintaining amicable relationships with clients.