Online Course in Cognitive Automation and Its Impacts on Skill Erosion of Individuals
Helsinki, Finland
DURATION
2 Hours
LANGUAGES
English
PACE
Part time
APPLICATION DEADLINE
Request application deadline
EARLIEST START DATE
Request earliest startdate
TUITION FEES
EUR 50
STUDY FORMAT
Distance Learning
Introduction
The Cognitive Automation and Its Impacts on Skill Erosion of Individuals Master Class will demonstrate how increasing reliance on automation fosters complacency at both individual and organizational levels, weakening workers’ mindfulness across three work task facets (activity awareness, competence maintenance, and output assessment), resulting in skill erosion. Such erosion of skills may go unnoticed and unacknowledged by both workers and managers.
While accepting the erosion of obsolete skills is necessary to reap the benefits of technology, the erosion of essential human expertise is problematic, especially if workers remain accountable for tasks for which they lack sufficient understanding. This renders them incapable of responding in case the automation fails, for it is crucial for managers to understand the potential detrimental effects of automation in organizations.
Benefits
This Master Class will broaden the participants’ understanding of cognitive automation to consider the consequences of automation on knowledge work tasks more deeply.
- Gain insights into cognitive automation's impact on knowledge work.
- Understand the potential detrimental effects of automation and how to avoid skill erosion in your organization.
- Engage directly with Aalto University experts to deepen your knowledge and apply insights effectively.
Ideal Students
This Master Class is relevant for all practitioners involved in projects that aim to automate knowledge work tasks, whether it is with rule-based automation like robotic process automation or with artificial intelligence such as machine learning-enabled systems (e.g., business experts, managers, IT experts, IT managers, CIOs, HR experts).
Curriculum
Content
- Meet your instructors: Esko Penttinen & Joona Ruissalo
- Introduction to the topic: Defining Cognitive Automation and Introducing the Two Sides of Skill Erosion
- Case of Skill Erosion in a Financial Accounting Organization
- Uncovering the Dynamics of Skill Erosion on Individual and Organizational Levels
- Key Takeaways
Program Outcome
Within two hours, you will
- Understand the dynamics related to employees’ skills and the organizational implementation of cognitive automation tools.
- Grasp the concepts of automation reliance and automation complacency.
- Think about how unintended skill erosion of employees might be avoided in the participant’s own organization.