Master in Coaching, Emotional Intelligence and NLP


Program Description

The Master in Coaching, Emotional Intelligence and NLP will provide you with the necessary knowledge, both theoretical and practical, to have a high degree of specialization in the main tools for managing teams and people. Through these skills, you will help people achieve their goals and develop new skills, thus deploying their full potential, both personally and professionally.

This Master will allow you to know the strategies of Coaching, Emotional Intelligence and Neurolinguistic Programming (NLP) that are used to promote self-knowledge and maximum performance in heterogeneous work teams through a responsible professional activity.

By studying at ISEB you will receive the advice of experts and tutors who, together with the study methodology, will ensure your professional success.

Who is it for?

The Master in Coaching, Emotional Intelligence and NLP is especially aimed at those professionals in the field of Psychology who occupy technical or management positions and who wish to specialize in these tools. It is also suitable for professionals from other branches who wish to expand their knowledge in these fundamental tools for the management of personnel and organizations in general.


  • Acquire a theoretical-practical knowledge about Coaching, Emotional Intelligence and NLP.
  • Obtain the tools for personal and professional self-knowledge, and learn to transmit them to teams and people.
  • Learn to manage problematic and / or conflict situations.
  • Deepen the techniques of Emotional Intelligence to enhance job success.
  • Develop and perfect management skills and resource management techniques, both human and material.
  • Improve the communication process through techniques and skills that will allow you to achieve your goals more effectively.
  • Encourage the growth of the people you lead and thus improve the management of these and each team.

Professional outings

The Master in Coaching, Emotional Intelligence and NLP gives you the knowledge and skills necessary to develop your career as:

  • Professional in Social Services centers.
  • Professional in educational, health or sports institutions.
  • NGO's
  • Direction of the Human Resources department.
  • Personnel manager
  • Manager of management teams.
  • Head of the professional development department.
  • Designer of motivational programs.


The Master in Coaching, Emotional Intelligence and NLP is constituted by the following agenda:

Module 1. Equipment management

  1. Work teams: contextual aspects
  2. Direct / Manage a work team
  3. Empowerment: get the best out of your team and collaborators
  4. Direct your team effectively: strategies
  5. Case study

Module 2. Corporate Communication

  1. Corporate identity
  2. Internal Communication
  3. Leadership and Communication
  4. The Brand and its Value
  5. Corporate Social Responsibility
  6. Crisis Communication
  7. Media
  8. New Technologies and Online Communication
  9. Case Study

Module 3. Coaching

  1. Coaching: bases and foundations
  2. Types of coaching and coaching in organizations
  3. Coaching process and methodologies
  4. Theoretical framework and other tools for coaching
  5. Case study

Module 4. Practitioner in NLP

  1. Introduction to NLP
  2. NLP presuppositions, feedback and objectives
  3. Representational systems, eye access, empathy, rapport and sensory keys
  4. Metamodel of the language, calibration, associated / dissociated state and anchors
  5. Submodalities, hypnosis and emotional intelligence
  6. Conflict resolution, metaphors, advanced POPS model and beliefs
  7. Case study

Module 5. Negotiation tools

  1. Negotiation: Definition and Characteristics
  2. Strategies and Main Types of Negotiation
  3. Phases of the Negotiation
  4. Negotiation Tactics: Development and Pressure
  5. International negotiations
  6. Collective Negotiations: Definition and Characteristics
  7. Case Study

Module 6. Emotional intelligence

  1. Emotional intelligence
  2. Emotions and emotional education
  3. Emotional competences
  4. Organizational effectiveness
  5. Group emotional intelligence
  6. Emotional leadership and team management
  7. Case study

Module 7. Emotional intelligence in organizations

  1. The Power of Self-Knowledge
  2. Emotional Consciousness
  3. Regulation and Emotional Autonomy
  4. Application of EI for Labor Satisfaction
  5. Case study

Module 8. HR management

  1. The organizations
  2. Management and human resources management
  3. Analysis and description of jobs
  4. Recruitment and staff selection
  5. Training
  6. Performance and Remuneration Evaluation
  7. Case Study

Module 9. Public Relations

  1. Introduction to public relations
  2. Public relations as a strategic process
  3. Internal public relations
  4. External public relations (press)
  5. Event organization
  6. Case study

Module 10. Corporate social responsibility

  1. Introduction to Corporate Social Responsibility
  2. Stakeholders or stakeholders
  3. Communication and transparency
  4. Areas of activity
  5. Components of CSR management
  6. Measurement of CSR
  7. Case study


ISEB's study methodology is designed so that the student can combine personal and professional life. All the Master's, Postgraduate, PDD and Higher Education training programs are taught entirely online. In this way the student can access all the training content through our Online Campus, this being the main platform of their training, so that they can study from anywhere in the world at any time.

So that the student can study at his own pace how and where he wants, with our method 24/365 we guarantee all our students a continuous assessment during any day of the year at any time through our team of tutors.

Once enrolled, students can access the Virtual Campus with all the academic resources they need, through which they will obtain permanent communication among other students and teachers: study material, forums, chats, networking with the rest of the students, personalized tutoring , videotutoriales, masterclass and news.

For the evaluation the student will be able to choose one of the following three methods:

  1. Final Work: Presentation of a work / thesis at the end of all subjects.
  2. Continuous Evaluation Works: Presentation of a work at the end of each of the subjects.
  3. Final exam: Presentation of a final exam type test at the end of all subjects.

Through these methods it will be evaluated that the student has acquired all the necessary competences in the different blocks of study. All the evaluation methods will be carried out entirely online, facilitating the distance study by the student.


The European Higher Institute of Barcelona wants to attract the best talent. We know that financing your education in a high performance educational center can be a challenge. The decision to study a Master, Postgraduate or PDD is an important investment, so ISEB offers different payment methods to its students, helping in the financing of the studies:

  1. Cash with debit / credit card.
  2. Wire transfer.
  3. Payment by installments, we finance your studies without entry or interest.

If you are a company, we have special financing conditions.

Last updated Mar 2020

About the School

ISEB - Instituto Superior Europeo de Barcelona es una institución educativa especializada en programas formativos a distancia. De carácter multidisciplinar, imparte formación de posgrado en varias dis ... Read More

ISEB - Instituto Superior Europeo de Barcelona es una institución educativa especializada en programas formativos a distancia. De carácter multidisciplinar, imparte formación de posgrado en varias disciplinas en ámbitos como la empresa, la educación, la psicología, el derecho y el deporte, entre otros, siendo un referente en los centros de formación online españoles. Concienciados con las últimas tendencias sociales y de mercado, ISEB incluye en la mayoría de sus programas formativos contenidos de Inteligencia Emocional, Coaching, PNL y Responsabilidad Social Corporativa para que los futuros profesionales puedan desarrollar todo su potencial desde una perspectiva socialmente responsable. Read less