Master in consulting and auditing quality systems and excellence


Program Description


This Master in Consulting and Auditing Systems of Quality and Excellence allows:

  • Acquire skills to have a complete view of Quality Systems and Excellence models
  • Knowing useful tools for the development of consulting and auditing activities
  • Understand the concept of leadership in the perspective of Quality and Excellence Systems, learning the fundamental aspects that should guide the relationship of the leader with the clients and with the employees of the company
  • Elaborate a Strategic Communication Plan, allied with the Mission and applying techniques of quality management and process design
  • Know the main functions of the Human Resources Department and the organization, as well as the legal framework on which to base
  • To efficiently and efficiently manage the company's resources, economically, financially, environmentally, innovatively and suppliers
  • Know and apply the Quality Indicators System as a tool for measuring, analyzing and improving the organization
  • Correctly evaluate the different Integrated Quality Systems
  • To know, learn and evaluate the principles, models and implementation of ISO 9001, ISO 14001: 2004 and OHSAS 18001: 2007 standards within the organization
  • Correctly evaluate the different Integrated Quality Systems

Access Requirements

Bachelor's Degree or Equivalent Professional Experience


The master in quality is aimed at anyone who wants to improve their employability in the field of Quality and Excellence. Students of Engineering, Environmental Sciences, Business Administration People who already occupy a position of responsibility of Quality, Excellence or Corporate Responsibility in their Organization Directors Of departments or areas that need it to acquire knowledge in Quality and Excellence With this master, students can obtain the Official Accreditation Diploma of Basic Internal Auditor (EFQM)


Module I

Leadership in the Perspective of Quality and Excellence

  1. Introduction to Leadership
  2. Evaluation and leadership models
  3. Mission and vision
  4. Management of values
  5. Involvement of the leader in the organization's system
  6. Leadership in customer relations
  7. Leadership in people management
  8. Leadership and innovation
  9. Change management
  10. Leadership Assessment Systems
  11. Coaching and leadership
  12. Business ethics management

Module II

Definition, Implementation and Follow-up of the Strategy

  1. Introduction to strategic management
  2. Market analysis
  3. The concept of strategy today: the internet revolution
  4. Analysis and management of external interest groups
  5. Analysis and management of internal interest groups
  6. Management of strategic objectives
  7. Quality improvement techniques
  8. Other techniques for improving quality and design
  9. Techniques of improvement of processes and management
  10. Introduction to integral control panel
  11. Compliance and follow-up of the integral control panel
  12. Strategic communication plan

Module III

Quality and Human Resources

  1. Introduction to human resources
  2. Legal aspects in human resources
  3. Organizational structures. Organizational charts
  4. Management of the workstation
  5. Management of internal training
  6. Performance evaluation
  7. Management by objectives
  8. Incentive and recognition plans
  9. Motivation of workers
  10. Communication in the company
  11. Safety and health at work
  12. Management of innovation in human resources

Module IV

Quality and Excellence in Partnering and Resource Management

  1. Introduction to resource management
  2. Purchasing and supplier management
  3. Alliance management
  4. Economic and financial management
  5. Management of raw materials
  6. Information management
  7. Software maintenance and management
  8. Management of the environment
  9. Sustainable technology management
  10. Knowledge management
  11. Innovation in the company
  12. Computer security and data protection

Module V

Quality and Customer Management: Continuous Improvement

  1. Introduction to customer quality
  2. Designing a Process Map
  3. Design and development of a product
  4. Designing a service
  5. Commercial management plans
  6. Marketing Plans
  7. Production management
  8. Procedures at work
  9. Production control systems
  10. Measurement of production
  11. Calibration and verification
  12. Customer relationship management

Module VI

Measurement Methods for Continuous Improvement of Stakeholder Participation

  1. Measurement, analysis and improvement
  2. System of quality indicators
  3. Customer orientation
  4. Customer needs
  5. Measuring customer satisfaction
  6. The satisfaction survey
  7. Assessment of people management
  8. Work environment management
  9. Job satisfaction
  10. Measuring environment and job satisfaction
  11. Social impact management
  12. Measuring social impact

Module VII

Methods of Measurement in Continuous Improvement with Productivity Indicators

  1. Introduction to productivity analysis
  2. Customer productivity indicators
  3. Indicators of productivity in people
  4. CSR productivity indicators
  5. Management of cause and effect relationships
  6. Bases of benchmarking
  7. Benchmarking methodology
  8. Measurement of process efficiency
  9. Measuring Process Efficiency
  10. Economy and effectiveness
  11. Economy and efficiency
  12. Reliability and statistical analysis

Module VIII

Development of Quality Consulting and Excellence in CSR

  1. Introduction to Corporate Social Responsibility (CSR)
  2. Implementation of a CSR management system
  3. Benefits of CSR
  4. CSR in Spain
  5. GRI 4.0 Management Model
  6. Global Compact Management Model
  7. Matrix of Materiality
  8. Economics and CSR
  9. People and CSR
  10. Society and CSR
  11. Socially responsible leadership
  12. Socially Responsible Marketing

Module IX

Basic concepts of the Audit of Management Systems and Evaluation of Organizations

  1. Introduction to the concept of internal audit
  2. Development of an internal audit
  3. Planning of internal audits
  4. Competencies of a team of auditors
  5. Close and success of internal audit
  6. The certification process
  7. The evolution process of the EFQM Excellence certification
  8. Introduction to the concept of self assessment and evaluation EFQM
  9. Planning and stages of self-evaluation
  10. Competencies of internal and external evaluation team
  11. Basic Training EFQM Evaluator. Official CEG I
  12. Basic Training EFQM Evaluator. Official CEG II

* The last two units of this module include the "EFQM Auditor's Basic Training Course"

Module X

Keys to Integrated Management of Quality Systems

  1. Introduction to integrated management systems
  2. Integration strategies
  3. ISO 9001: 2015
  4. ISO 14001: 2007
  5. OHSAS 18001: 2007
  6. The EFQM Excellence Model
  7. Model Brand Management Madrid Excellent
  8. Dual integration of ISO-ISO / ISO-OHSAS systems
  9. Triple systems integration
  10. Relations between ISO and EFQM quality systems
  11. Integration of EFQM and Madrid Excellent Systems
  12. Quality management and the EC market


English course

Basic, Pre-intermediate, Intermediate or Advanced
The student can choose one of the four levels


The Master in Consulting and Auditing Systems of Quality and Excellence offers a totally flexible methodology adapted to your needs, regardless of geographical location or availability of time.

E-Learning Methodology: All content will be available on the campus virtual campus 24 hours a day, 7 days a week, without any mandatory schedule so it becomes extremely flexible. In this way, it is easy to reconcile an active professional life with an excellent academic formation.

All contents are updated with great technical rigor, are easy to understand and have a clear practical vocation.

The IMF Business School offers its students:

  • Personal tutorials (chat, phone, email)
  • Webinars
  • Discussion and discussion groups through forums and chats
  • Self evaluation tests
  • Case studies and documentation
  • Virtual Library


Continuous evaluation as we advance in the study of the Master in Consulting and Audit of Systems of Quality and Excellence. Each module is evaluated through the combination of online exams and case study development.

Obtaining the double degree, Master IMF Business School + Master Camilo José Cela University, is subject to overcoming all modules.


The Master in Consulting and Auditing Systems of Quality and Excellence was designed by a committee of experts, composed of professionals in the active of leading companies in Consulting and Quality Audit. His experience guarantees the suitability of the subjects and acquired competences, with the purpose of integration in the world of work or evolution in the professional career.

This team of experts, in addition to participating in the design committee of training programs, also collaborates in the tutoring of this course.

Download the programmatic content to know the Panel of Tutors.

Career Opportunities

At the end of our Master in Consulting and Auditing Systems of Quality and Excellence you will be prepared to work in:

  • Consulting in Quality Management Systems
  • Business Certification Advisories
  • Advice on CE Marking of Products
  • Process Management Consultancies
  • "Advanced" Consulting in Management and Quality Systems
  • Direction of the Area of ​​Quality in Organizations
  • Quality Auditor (Internal Auditor)
  • "Advanced" Process Management Consulting
  • Self-Assessment Assessments according to the EFQM Model
  • Advising in CMI
Last updated Jul 2017

About the School

O IMF Portugal é uma sociedade comercial de Direito Português inserida no grupo IMF Business School, e a sua atividade dirige-se aos Países de Língua Oficial Portuguesa. O IMF Portugal tem como objeto ... Read More

O IMF Portugal é uma sociedade comercial de Direito Português inserida no grupo IMF Business School, e a sua atividade dirige-se aos Países de Língua Oficial Portuguesa. O IMF Portugal tem como objeto o exercício das atividades de representação, divulgação, promoção e comercialização em Portugal e nos demais Países de Língua Portuguesa, cursos ministrados por instituições que prestam formação à distância (e-learning), Universidades, Politécnicos e Escolas, sejam nacionais ou estrangeiros. Read less
Lisbon , Portugal Online + 1 More Less