Diploma in Hospitality - Hotel Operations Management (Online)


Program Description

Program Details

  • Program Code: 1867
  • School: School of Hospitality, Tourism and Culinary Arts
  • Credential: Ontario College Diploma
  • Program Type: Post-secondary program
  • Program Length: 2 years/ 4 semesters
  • Start Date: Fall, Winter, Summer
  • Location: Online

Program Overview

The Hospitality - Hotel Operations Management program will offer you business skills and acumen to work in a wide range of areas within this multifaceted industry. Among these areas will be front desk management, housekeeping operations, food and beverage management, and human resources planning.

Throughout the program, you'll receive relevant technology-based training and industry certifications, including Smart Serve, Food Handlers, and CPR/first aid, which are recognized and sought after by top employers. 

As a graduate of the Hotel Operations Management program, you'll have unlimited career opportunities, responding to guests' needs, and providing them with exceptional service and attention to detail. You'll be fully prepared to step into key roles within both the front and back of a hotel and make an impact on the guest experience.

Picture the look on guests' faces as they walk into the gorgeous lobby of a world-class hotel, are greeted by a helpful concierge, and warmly welcomed to a perfectly-finished guest suite before enjoying a meal and exquisite service in the dining room. All of this is made possible by the hard work and dedication of Hospitality - Hotel Operations Management program grads.

It’s Your Shift Training and Awareness Program

The program will include an innovative industry training and awareness certification, It’s Your Shift. The certification will equip you with crucial knowledge and provide current resources focused on sexual harassment prevention and safe practices for intervention as a frontline worker or manager. It will support you, as you enter the hospitality industry, to become a leader for the prevention of sexual harassment and contribute to the evolution of safe and welcoming work environments.

The SMART Accreditation Program

Tourism HR Canada has honored Centennial's Hospitality – Hotel Operations Management two-year diploma program and Hospitality and Tourism Administration three-year advanced diploma program with its SMART + Premium status, which means the programs exceed basic tourism industry standards. Centennial College is among the first post-secondary institutions in Canada to receive the SMART accreditation — and the only one to have two programs recognized for demonstrating tourism-related programming that exceeds industry standards.

Program Highlights

  • Industry-recognized certifications are built into coursework to enhance your resumé

Program Outline

Semester 1 Semester 2
  • COMM-160/161 College Communication 1
  • GNED General Education Elective
  • HOSP-101 Introduction to Computers (Online)
  • HOSP-102 Food Safety, Smart Serve, First Aid
  • HOSP-103 Professional Service Experience
  • HOSP-105 Food Theory
  • HOSP-111 Introduction to Hospitality Operations
  • HOSP-122 Beverage, Bar and Dining Room
  • COMM-170/171 College Communication 2
  • GNED General Education Elective
  • HOSP-201 Room Operations I
  • HOSP-204 Introduction to Hospitality Sales and Marketing
  • HOSP-210 Human Resources
  • HOSP-215 Introduction to Hospitality Accounting
  • HOSP-222 Restaurant Operations
Semester 3 Semester 4
  • HOSP-220 Principles of Hospitality Management
  • HOSP-301 Room Operations II
  • HOSP-304 Hospitality Sales and Revenue Management
  • HOSP-307 Hospitality Management Career Preparation
  • HOSP-314 Risk Management
  • HOSP-320 Principles of Food, Beverage and Labour Cost Control
  • HOSP-322 Special Event Operations
  • GNED-500 Global Citizenship: From Social Analysis to Social Action
  • HOSP-400 Career and Leadership Development (Online)
  • HOSP-444 Work Integrated Learning: Hotel Operations

Program Vocational Learning Outcomes

Program Vocational Learning Outcomes describe what graduates of the program have demonstrated they can do with the knowledge and skills they have achieved during their studies. The outcomes are closely tied to the needs of the workplace. Through assessment (e.g., assignments and tests), students verify their ability to reliably perform these outcomes before graduating.

  • Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.  
  • Deliver guest service and solutions that anticipate, meet, and/or exceed individual expectations, as well as organizational expectations, standards, and objectives of the accommodation industry.  
  • Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills, and product knowledge to promote and sell hospitality services, products, and guest experiences.  
  • Apply business and revenue models as well as basic accounting, budgeting, financial, and administration skills to support the effective management and operation of hotels delivering hospitality services and products.  
  • Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations, and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible, and healthy hotel operations.  
  • Use appropriate technologies to enhance the quality and delivery of hospitality services, products, and guest experiences and to measure the effectiveness of hospitality operations.  
  • Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry* sectors to improve work performance and guide career development.  
  • Use leadership, teamwork, conflict, and relationship management skills and tools, as well as knowledge of organizational behavior, labor relations, employment standards, and human rights to contribute to a positive work environment.  
  • Respond to issues and dilemmas arising in the delivery of hospitality services, products, and guest experiences by using and promoting ethical behavior and best practices of corporate social responsibility and environmental sustainability.


Career Options, Academic Pathways, and Partners

Articulation Agreements

Qualified graduates of the Hospitality - Hotel Operations Management program may be eligible to participate in pathway programs with partnering institutions. 

Please note that each partnership has a specific minimum grade requirement in order to qualify to transfer credits, which are assessed by the partner institution.

  • Algonquin College, Ontario
  • Davenport University, USA
  • Guelph, University of, Ontario
  • IMI International Management Institute - Switzerland 
  • Niagara College, Ontario
  • Royal Roads University*
  • SHMS Swiss Hotel Management School
  • Vancouver Island University - Vancouver Island*

*Royal Roads University: This program articulates directly to the Bachelor of Arts in Global Tourism Management and Bachelor of Arts in International Hotel Management at Royal Roads University, with a minimum B (3.0/4.33) GPA.

*Vancouver Island University: This program articulates directly to the Bachelor of Hospitality Management program at Vancouver Island University, allowing you to also complete a degree in an additional 2 years.  //www2.viu.ca/calendar/Business/bachelorhospitality.asp

If you are interested in pursuing further education upon graduation, please contact an academic advisor to discuss your options.

Please visit our website at www.centennialcollege.ca/admissions/applying/education-pathways/outbound-pathways for more information on articulation agreements.

Career Outlook

  • General Manager
  • Sales and Marketing Coordinator
  • Housekeeping Manager
  • Food and Beverage Manager
  • Front Desk Manager
  • Meeting and Event Coordinator

Admission Requirements

Academic Requirements

  • Ontario Secondary School Diploma (OSSD) or equivalent, or mature student status (19 years or older)
  • English Grade 12 C or U, or equivalent (minimum grade required) or take the Centennial College English Skills Assessment for Admission

Additional Requirements

  • English language proficiency
Last updated Jul 2020

About the School

Centennial College is Ontario’s first public college with five campuses in Toronto, Canada. Centennial offers high-quality Canadian Education that is hands-on and employment-focused. Programs at Cente ... Read More

Centennial College is Ontario’s first public college with five campuses in Toronto, Canada. Centennial offers high-quality Canadian Education that is hands-on and employment-focused. Programs at Centennial promote experiential learning with laboratory instruction, co-op education, and industry placements Read less