Online Course in Service Design

Best Online Courses in Service Design 2017

Service Design

An online course is a single, directed path of study in a particular field where coursework takes place over the internet. Courses range from general to specific in their topics, and focus and can be long or short term in nature.

What is an online course in service design? This is a specialized class that focuses on the use of an Information Technology Infrastructure Library, or ITIL, to manage the IT service needs of businesses. Courses cover topics such as the purpose and uses of service design, analyzing customer needs to improve service, and using service design principles to solve user problems and improve a business’s ability to provide services to their customers.

The skills learned in a service design course prepare students for careers in the IT field. Program graduates are able to augment and improve existing services or create brand new service designs for growing businesses. These skills offer opportunities for advancement in the expanding IT field as well as increased earning potential.  

The cost of a course in service design varies from program to program and depends on the length and depth of the coursework involved. It is recommended to contact universities with courses you are interested in to determine the costs involved.

Service designers often find employment in many different kinds of businesses and organizations across the public and private sectors. With jobs as design managers, researchers, or strategists, service designers work to identify and satisfy customer and client needs in a wide range of fields. They use consumer research to create compelling brands and personas that speak to their intended audience while ensuring that technology always works in the service of customers.

Service design courses are available through a variety of educational programs around the world. With online courses, students have the most flexible options to direct their path of study. Search for your program below and contact directly the admission office of the school of your choice by filling in the lead form.

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Course in Interaction Design (Intermediate)

Coursera
Online Part time September 2017 USA USA Online

You will learn how to design technologies that bring people joy, rather than frustration. You'll learn how to generate design ideas, techniques for quickly prototyping them, and how to use prototypes to get feedback from other stakeholders like your teammates, clients, and users. You'll also learn principles of visual design, perception, and cognition that inform effective interaction design. [+]

Top Online Courses in Service Design. You will learn how to design technologies that bring people joy, rather than frustration. You'll learn how to generate design ideas, techniques for quickly prototyping them, and how to use prototypes to get feedback from other stakeholders like your teammates, clients, and users. You'll also learn principles of visual design, perception, and cognition that inform effective interaction design. Courses Human-Centered Design: an Introduction In this course, you will learn how to design technologies that bring people joy, rather than frustration. You'll learn several techniques for rapidly prototyping and evaluating multiple interface alternatives -- and why rapid prototyping and comparative evaluation are essential to excellent interaction design. You'll learn how to conduct fieldwork with people to help you get design ideas. How to make paper prototypes and low-fidelity mock-ups that are interactive -- and how to use these designs to get feedback from other stakeholders like your teammates, clients, and users. Armed with these design-thinking strategies, you’ll be able to do more creative human-centered design in any domain. Design Principles: an Introduction What makes an interface intuitive? How can I tell whether one design works better than another? This course will teach you fundamental principles of design and how to effectively evaluate your work with users. You'll learn fundamental principles of visual design so that you can effectively organize and present information with your interfaces. You'll learn principles of perception and cognition that inform effective interaction design. And you'll learn how to perform and analyze... [-]

ITIL® Intermediate Level - Service Operation (SO) Training & Exam Package

E-Careers
Online Part time 12 months Open Enrollment United Kingdom UK Online Langley Marish + 1 more

Gain the highly sought-after ITIL® Service Operation Qualification with this training and exam package. Get an in-depth understanding of how to apply the principles to your operations, raising in standards and consistency throughout the process. [+]

What are the objectives of this course? The ITIL® Intermediate Service Operation certification demonstrates a full working knowledge of ITIL® Service Operation principles and processes, along with how they fit into the wider ITIL® framework to fulfil business needs. The factors that explain why systems and services are delivered in the way that they are and the value they provide to the business. The way by which IT services are organised and delivered, such as event management and using incident management to restore services quickly. Monitoring and control of IT operations to deliver the required services and to deliver corrective action when required. Management of the technology infrastructure in such a way that IT becomes an asset for service delivery. Implementing a service desk and supporting structures to capture incidents and institute the remedial actions required. Identifying challenges and critical success factors and creating plans that ensure they are all addressed according to ITIL® standards. Who is it intended for? The course is for IT operations managers, service desk managers or anyone who has ITIL® Foundation and is looking to enhance their understanding of the ITIL® framework at the Intermediate level. Requirements In order to take the Service Operation exam, you must have passed the ITIL® Foundation Examination. There are no pre-requisites to take the course but we recommend you have a good knowledge of service management and have taken the ITIL® Foundation course. What marks this course apart? Once the Service Operation exam has been passed you will be... [-]

ITIL® Intermediate Level - Continual Service Improvement (CSI) Training & Exam Package

E-Careers
Online Part time 12 months Open Enrollment United Kingdom UK Online Langley Marish + 1 more

Get certified and improve company IT service operations with the ITIL® Intermediate Continual Service Improvement course. [+]

Top Online Courses in Service Design. What are the objectives of this course? The ITIL® Intermediate Continual Service Improvement certification demonstrates expertise in ITIL® service improvement modules and the processes, function and activities involved in CSI. Helping any student to understand the importance of a continuous service improvement program and how to implement one. Placing continual service improvement in context to other ITIL® lifecycle elements. The principles and processes behind ITIL® CSI and how they must be applied to service delivery programs. How to implement the organisational and operational changes required for a continual service improvement program. Technology considerations when designing and implementing CSI plans. Identifying challenges and risk factors that could affect CSI plans and recommendations. Who is it intended for? Anyone who has passed the ITIL® Foundation and is looking to embark on a journey that will take them deeper into the ITIL® framework. It is an Intermediate level course for CIO’s, IT Service Managers and other senior IT managers. Requirements In order to take the CSI exam, you must have passed the ITIL® Foundation Examination. There are no pre-requisites to take the course but we recommend you have a good knowledge of service management and have taken the ITIL® Foundation course. What marks this course apart? Once the CSI exam has been passed you will be able to function as a support manager or service transition manager. The course counts as three of the necessary 17 credits to move onto Managing Across the Lifecycle course which leads... [-]

ITIL® Intermediate Level - Service Transition (ST) Training & Exam Package

E-Careers
Online Part time 12 months Open Enrollment United Kingdom UK Online Langley Marish + 1 more

Be able to demonstrate your ability to deliver a smooth transition between IT service delivery models and have the certification to prove it with this ITIL® Intermediate Service Transition package. [+]

What are the objectives of this course? The course focuses on the service transition elements of the ITIL® framework. It will introduce students to the concepts behind designing service offerings, how to transition between the old and new models and how the service transition element fits into the wider ITIL® framework. Principles behind service transition, such as optimisation and inputs and outputs that need to be considered during the design phase. Processes that underpin the service transition project and the skills and techniques needed to properly asses and manage the transition. How to manage the human element of any IT service transition project, including stakeholder expectations and communications. Assessing organisational impact and changes throughout the service transition project. The technical implications of service transition with special consideration of the move from on-site to Cloud services. Considering the success factors and risks associated with service transition and how best to meet each. Who is it intended for? The course is for Chief Information Officers, Chief Technology Officers, Chief Operation Officers, IT Operations and Service Managers and Change Control Managers who are tasked to implement a new service delivery model for their organisation or provide hands-on resources for the new framework. Requirements In order to take the Service Transition exam, you must have passed the ITIL® Foundation Examination. There are no pre-requisites to take the course but we recommend you have a good knowledge of service management and have taken the ITIL® Foundation course. What marks this course apart? Once the ST... [-]

ITIL® Intermediate Level - Service Design (SD) Training & Exam Package

E-Careers
Online Part time 12 months Open Enrollment United Kingdom UK Online Langley Marish + 1 more

Get certified in ITIL® Service Design and be able to provide definitive proof of ability in service design and delivery. [+]

Top Online Courses in Service Design. What are the objectives of this course? Focusing on the service delivery components of the ITIL® framework, the ITIL® SD course will introduce students to the concepts behind service delivery and give them the skills and knowledge they need to build and deploy IT service that fulfil genuine business needs. The ITIL® interpretation of service design and how those services fit into the rest of the ITIL® library. The best practice principles behind designing a service that supports other elements of the ITIL® framework and meets business needs. The processes that need to be included with any new service design including SLA’s, event triggers and the challenges and risks that need to be addressed before deployment. Using technology to assist with IT service design and delivery. Roles, responsibilities and human resources required to properly manage a service delivery process. Implementing a new service delivery process and how to assess a performance and ROI. Who is it intended for? The course is for IT operations managers, service desk managers, consultants and professionals who are involved in service delivery. Upon completion they will be able to raise the quality and efficiency of their offering. Requirements In order to take the SD exam, you must have passed the ITIL® Foundation Examination. There are no pre-requisites to take the course but we recommend you have a good knowledge of service management and have taken the ITIL® Foundation course. What marks this course apart? Once you have passed the... [-]

Course in Interior Design and Decoration

International Career Institute
Online Full time Part time Open Enrollment United Kingdom London

ICI gives you the opportunity to learn interior decoration and design conveniently and quickly. More importantly, you will learn all the skills needed to become successful in the field since our course is developed with acclaimed professionals in the industry. [+]

ICI gives you the opportunity to learn interior decoration and design conveniently and quickly. More importantly, you will learn all the skills needed to become successful in the field since our course is developed with acclaimed professionals in the industry. Course Outline Introduction to Interior Design and Decoration Elements of Principles of Design Functional and Decorative Use of Colour Lighting Effects on Colour Planning a Harmonious Decorative Colour Scheme for a Client Light and Colour I Light and Colour II Light and Colour III Decorating Styles How to Decorate (Step by Step) Building Systems and Components Materials Furnishings Interior Planting Job Seeking Skills Starting Your Own Interior Design Business Career Prospects Interior decorators and designers benefit from a high-paying job that is also exciting, fun, and personally satisfying. Not many careers can offers all of those. You can start your own interior design business or get hired by an established interior design firm. There is no shortage of projects for qualified interior decorators, interior designers or interior architects. More and more business and home owners look forward to hiring them to create more pleasing and functional spaces. Establishments like hotels, art galleries, restaurants, offices, stores, and companies engaged in construction and real estate are just some of the most common clients of interior designers. [-]