Courses can be taken to achieve a variety of purposes: They can serve as remedial or foundational classes, they might be taken to gain valuable skills, or they could be chosen simply to pursue an interest.
Those who decide to study service design often learn about logistics, psychology, organizational principles, and design theory. The eventual goal is to create services that satisfy consumers and improve the organization's efficiency.
Online Course in Service Design
Focus on the service offerings and agreements element of the ITIL® framework and get certified with this training and examination package. [+]
The ITIL® SOA course will introduce students to the concepts behind service offerings and service level agreements, before moving on to a more detailed analysis of the procedures and actions.Capturing user needs and defining services to match. Tracking and publicising services on offer to users and stakeholders. Negotiating and defining Service Level Agreements and assigning roles and responsibilities to ensure they are maintained. Monitoring service usage and assigning resources as and when required to maintain SLAs. Integrating third parties into service provision and defining processes that maintain SLAs and service quality. Defining the business value of formalized IT operations and using insights gained for better budgeting. Collecting service user feedback and resolving complaints to raise satisfaction levels. Defining the human resources required to deliver services and assigning roles and duties to maintain standards. Specifying and implementing the technologies required to assist with service provision. Who is it intended for? ... [-]
Gain the highly sought-after ITIL® Service Operation Qualification with this training and exam package. Get an in-depth understanding of how to apply the principles to your operations, raising in standards and consistency throughout the process. [+]
The ITIL® Intermediate Service Operation certification demonstrates a full working knowledge of ITIL® Service Operation principles and processes, along with how they fit into the wider ITIL® framework to fulfil business needs.The factors that explain why systems and services are delivered in the way that they are and the value they provide to the business. The way by which IT services are organised and delivered, such as event management and using incident management to restore services quickly. Monitoring and control of IT operations to deliver the required services and to deliver corrective action when required. Management of the technology infrastructure in such a way that IT becomes an asset for service delivery. Implementing a service desk and supporting structures to capture incidents and institute the remedial actions required. Identifying challenges and critical success factors and creating plans that ensure they are all addressed according to ITIL® standards. Who is it intended for? ... [-]
Get certified and improve company IT service operations with the ITIL® Intermediate Continual Service Improvement course. [+]
The ITIL® Intermediate Continual Service Improvement certification demonstrates expertise in ITIL® service improvement modules and the processes, function, and activities involved in CSI. Helping any student to understand the importance of a continuous service improvement program and how to implement one.Placing continual service improvement in context to other ITIL® lifecycle elements. The principles and processes behind ITIL® CSI and how they must be applied to service delivery programs. How to implement the organizational and operational changes required for a continual service improvement program. Technology considerations when designing and implementing CSI plans. Identifying challenges and risk factors that could affect CSI plans and recommendations. Who is it intended for? ... [-]
Be able to demonstrate your ability to deliver a smooth transition between IT service delivery models and have the certification to prove it with this ITIL® Intermediate Service Transition package. [+]
The course focuses on the service transition elements of the ITIL® framework. It will introduce students to the concepts behind designing service offerings, how to transition between the old and new models and how the service transition element fits into the wider ITIL® framework.Principles behind service transition, such as optimisation and inputs and outputs that need to be considered during the design phase. Processes that underpin the service transition project and the skills and techniques needed to properly assess and manage the transition. How to manage the human element of any IT service transition project, including stakeholder expectations and communications. Assessing organisational impact and changes throughout the service transition project. The technical implications of service transition with special consideration of the move from on-site to Cloud services. Considering the success factors and risks associated with service transition and how best to meet each. Who is it intended for? ... [-]
Get certified in ITIL® Service Design and be able to provide definitive proof of ability in service design and delivery. [+]
Focusing on the service delivery components of the ITIL® framework, the ITIL® SD course will introduce students to the concepts behind service delivery and give them the skills and knowledge they need to build and deploy IT service that fulfills genuine business needs.The ITIL® interpretation of service design and how those services fit into the rest of the ITIL® library. The best practice principles behind designing a service that supports other elements of the ITIL® framework and meets business needs. The processes that need to be included with any new service design including SLA’s, event triggers and the challenges and risks that need to be addressed before deployment. Using technology to assist with IT service design and delivery. Roles, responsibilities and human resources required to properly manage a service delivery process. Implementing a new service delivery process and how to assess a performance and ROI. Who is it intended for? ... [-]