Online Course in Human Resource Development in North America

Top Online Courses in Human Resource Development 2017 in North America

Human Resource Development

The United States of America is a large country in Northern America, often known as the "USA", the "US", the "United States", "America", or simply "the States". It also gathers over 310 million people which is the world's third largest population. It includes densely populated cities with sprawling suburbs, and vast, uninhabited and naturally beautiful areas at the same time.

Course Online in Human Resource Development in North America

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Supervising Others Online Short Course

Courses for Success
Online Part time Open Enrollment USA USA Online

Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it. [+]

Top Online Courses in Human Resource Development in North America. Effectively Manage Your Staff to get More out of Them Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it. The Supervising Others course will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline. By the end of this Supervising Others Online Short Course, you will be able to: Define requirements for required work. Set the expectations for your staff. Establish SMART goals for yourself. Help your staff set SMART goals. Learn to delegate appropriately. Provide effective feedback to your staff. Utilise effective time management techniques. Perform effective conflict resolution. Understand how to manage effectively in different situations. Understand what a new supervisor needs to become an effective supervisor. Course Fast Facts: Easy to follow and understand Only 6 to 8 hours of study is required 12 months access to course Delivered 100% on-line and accessible 24/7 from any computer or smartphone You can study from home or at work, at your own pace, in your own time Download printer friendly course content Certificate (IAOTS Accredited) Course Delivery Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone. Recognition & Accreditation These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction. Units of Study Section One: Getting Started Objectives Section Two: Setting Expectations Criteria for Success Spotting Opportunities for Improvement Setting Expectations Verbally Documenting Expectations Section Three: Setting Goals Understanding Cascading Goals Creating SMART Goals Helping Others Set Goals Section Four: Assigning/Delegating Work General Principles The Dictatorial Approach The Apple-Picking Approach The Collaborative Approach Section Five: Three Degrees of Delegation First Degree: Complete Second Degree: Partial Third Degree: Complete Section Six: Implementing Delegation When to Delegate Who Should I Delegate to? Providing Instructions Monitoring the Results Delegation Dilemmas Section Seven: High Impact Feedback Characteristics of Good Feedback Tools for Delivering Feedback Informal Feedback Formal Feedback Section Eight: Managing Your Time The 80/20 Rule Prioritising with the Urgent-Important Matrix Using a Productivity Journal Using a Productivity Journal Section Nine: Resolving Conflict Understanding the Effective Conflict Resolution Process Maintaining Fairness Examining Root Causes Creating Mutual Gain Options and Multiple Option Solutions Section Ten: Establishing Yourself Dealing with Promotion from within a Team Supervising a Brand New Team Dealing with an Established Team Section Eleven: Survival Tips for a New Supervisor Ask the Right Questions Go to Gemba Keep Learning! Section Twelve: Wrapping Up Requirements Entry requirements Students must have basic literacy and numeracy skills. Minimum education Open entry. Previous schooling and academic achievements are not required for entry into this course. Computer requirements Students will need access to a computer and the internet. Minimum specifications for the computer are: Windows: Microsoft Windows XP, or later Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari) MAC/iOS OSX/iOS 6 or later Modern and up to date Browser (Firefox, Chrome, Safari) All systems Internet bandwidth of 1Mb or faster Flash player or a browser with HTML5 video capabilities (Currently Internet Explorer 9, Firefox, Chrome, Safari) Students will also need access the following applications: Adobe Acrobat Reader [-]

Managing Human Resources Online Course

Courses for Success
Online Part time Open Enrollment USA USA Online

The role of Human Resources is changing, as companies delegate more and more responsibility for their HR to line managers and supervisors. Other, usually larger companies however still have a dedicated HR department which deals with all the companies’ human recourses responsibilities. [+]

Manage Human Resources In Your Workplace The role of Human Resources is changing, as companies delegate more and more responsibility for their HR to line managers and supervisors. Other, usually larger companies however still have a dedicated HR department which deals with all the companies’ human recourses responsibilities. Whichever type of company you work for, it is important that you understand how much human resources is really about the employees, as well as aspects of legislation, policy, and procedures that involve human resourcing issues. Covering everything from the very fundamentals of human resources to complex topics such as Health & Safety or Workplace Discrimination, the Managing Human Resources online course has everything you need to excel in role that involves managing or supervising other employees. By the end of this Managing Human Resources Online Course, you will be able to: Describe different aspects of Human Resource Management Define Human Resources Management terms Recruit, interview, and retain employees Follow up effectively new employees Be an advocate for your employees’ health and safety Provide articulate feedback to employees Correctly manage situations requiring discipline and termination Evaluate some of the strengths and opportunities for Human Resources in your own workplace Course Fast Facts: Easy to follow and understand Only 6 to 8 hours of study is required 12 months access to course Delivered 100% on-line and accessible 24/7 from any computer or smartphone You can study from home or at work, at your own pace, in your own time Download printer friendly course content Certificate (IAOTS Accredited) Course Delivery Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone. Recognition & Accreditation These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction. Units of Study Section One: Getting Started Objectives Section Two: What is HR? Human Resources in 2010? Human Resource Influencers Section Three: Recruiting and Interviewing Interview for what exactly? Setting the scene to Interview Five Steps to a Successful Interview Behaviourally Based Questions Section Four: Induction and Retention Start as you mean to go on Induction/Orientation Checklist Section Five: Keeping Track The Follow Up Follow Up Schedules Scary Statistics Section Six: Health & Safety in the Workplace Why all the urgency? Understanding the Industry Specific Rules of your Country Training for HR Managers Section Seven: Workplace Discrimination & Harassment Definitions Bullying in the Workplace A Manager has Responsibilities An Employer has Greater Responsibility Section Eight: Wellness in the Workplace The Business Benefits of Wellness in the Workplace Steps to Implementing a Wellness Program Section Nine: Feedback Characteristics of Good Feedback Constructive Criticism Encouraging Growth and Development Section Ten: Employee Discipline The General Discipline Process Progressive Discipline How to Prepare & Conduct Disciplinary Meetings Following Up Section Eleven: The Dreaded D Word Making the Decision What to Say When Terminating an Employee Section Twelve: Wrapping Up Words from the Wise Action Plans and Evaluations Requirements Entry requirements Students must have basic literacy and numeracy skills. Minimum education Open entry. Previous schooling and academic achievements are not required for entry into this course. Computer requirements Students will need access to a computer and the internet. Minimum specifications for the computer are: Windows: Microsoft Windows XP, or later Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari) MAC/iOS OSX/iOS 6 or later Modern and up to date Browser (Firefox, Chrome, Safari) All systems Internet bandwidth of 1Mb or faster Flash player or a browser with HTML5 video capabilities (Currently Internet Explorer 9, Firefox, Chrome, Safari) Students will also need access the following applications: Adobe Acrobat Reader [-]

Employee Recruitment Online Short Course

Courses for Success
Online Part time Open Enrollment USA USA Online

Many companies simply wait for talent to come to them. Simply advertising an open position and hoping that you find the right talent does not guarantee that you will find the best people. Actively seeking out qualified candidates is the best way to ensure that you find the talent that you need. Recruitment is essential to the success of your business. [+]

Top Online Courses in Human Resource Development in North America. Reduce Your Costs with a Great Employee Recruitment Program Many companies simply wait for talent to come to them. Simply advertising an open position and hoping that you find the right talent does not guarantee that you will find the best people. Actively seeking out qualified candidates is the best way to ensure that you find the talent that you need. Recruitment is essential to the success of your business. Our Employee Recruitment course will show you how to interview and recruit the right employee. Hiring a new employee is one of the largest investments you make in any business. Hiring the right employee is very important, as training can be expensive, and employee turnover costs companies millions every year. So, reduce your costs with a great employee recruitment program! By the end of this Employee Recruitment Online Short Course, you will be able to: Defining recruitment Understanding the selection process Recognising the GROW model and how to set goals Preparing for the interview and question process Identifying and avoiding bias when making offers Discovering ways to retain talent and measure growth Course Fast Facts: Easy to follow and understand Only 6 to 8 hours of study is required 12 months access to course Delivered 100% on-line and accessible 24/7 from any computer or smartphone You can study from home or at work, at your own pace, in your own time Download printer friendly course content Certificate (IAOTS Accredited) Course Delivery Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone. Recognition & Accreditation These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction. Units of Study Module One - Getting Started Module Two - Introduction to Recruitment What is recruitment? Challenges and trends Sourcing candidates Requirements Module Three - The Selection Process Job analysis and descriptions The approach The recruitment interview Testing Module Four - Goal Setting Using the G.R.O.W Model Identifying goal areas Setting SMART goals Using a productivity journal Module Five - The Interview Phone interviews Traditional interviews Situational interviews Stress interviews Module Six - Types of Interview Questions Direct questions Non-direct questions Hypothetical or Situational questions Behavioral descriptive questions Module Seven - Avoiding Bias in your Selection Expectancy effect Primacy effect Obtaining bias information Stereotyping Module Eight - The Background Check Preparation Data collection Illegal questions Being thorough without being pushy Module Nine - Making your Offer Outlining the offer Negotiation techniques Dealing with difficult issues Sealing the deal Module Ten - Orientation and Retention Getting off on the right track Your orientation program The checklist Following up Module Eleven - Measuring the Results Cost breakdown Employee quality Recruiter effectiveness Fine tuning Module Twelve - Wrapping Up Words from the Wise HARVEY MACKAY - Don't equate activity with efficiency. You are paying your key people to see the big picture. Don't let them get bogged down in a lot of meaningless meetings and paper shuffling DAVID OGILVY - Look for people who will aim for the remarkable, who will not settle for the routine JACK WELCH - I only have three things to do. I have to choose the right people, allocate the right number of dollars, and transmit ideas from one division to another with the speed of light Requirements Entry requirements Students must have basic literacy and numeracy skills. Minimum education Open entry. Previous schooling and academic achievements are not required for entry into this course. Computer requirements Students will need access to a computer and the internet. Minimum specifications for the computer are: Windows: Microsoft Windows XP, or later Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari) MAC/iOS OSX/iOS 6 or later Modern and up to date Browser (Firefox, Chrome, Safari) All systems Internet bandwidth of 1Mb or faster Flash player or a browser with HTML5 video capabilities (Currently Internet Explorer 9, Firefox, Chrome, Safari) Students will also need access the following applications: Adobe Acrobat Reader [-]

Coaching and Mentoring Online Short Course

Courses for Success
Online Part time Open Enrollment USA USA Online

You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. [+]

Get the Best out of your Employees to Increase Productivity You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do? The Coaching And Mentoring course focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting. By the end of this Coaching and Mentoring Online Course, you will be able to: Identify the difference between mentoring and coaching, Understand the GROW model. Identify and set appropriate goals using the SMART method of setting goals. Understand how to identify the current state or reality of your employee’s situation. Identify the steps needed in defining options for your employee Understand how to create a preliminary plan. Finalise a plan or wrap it up motivating your employee to work within them. Identify the benefits of fostering trust with your employee. Identify the steps in giving effective feedback. Identify and overcome obstacles that hinder the growth and development of your employee. Identify the end and how to transition your employee to other growth opportunities. How to use both mentoring and coaching to enable long-term development through a positive relationship with your employee. Course Fast Facts: Easy to follow and understand Only 6 to 8 hours of study is required 12 months access to course Delivered 100% on-line and accessible 24/7 from any computer or smartphone You can study from home or at work, at your own pace, in your own time Download printer friendly course content Certificate (IAOTS Accredited) Course Delivery Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone. Recognition & Accreditation These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction. Units of Study Section One: Getting Started Objectives Section Two: Coaching, Mentoring, aren’t they the same? Coaching Mentoring The G.R.O.W. Model Section Three: Setting Goals “G” for Goals Identifying Appropriate Goal Areas Create SMART Goals Section Four: The Reality of GROW Understanding Where You Are Past Performance Section Five: Options of GROW… Your Path to BIG Success The Best Approach Structuring a Plan. 22 Section Six: It’s a Wrap Create a Development Plan First Step Motivation Section Seven: The Importance of Trust What is Trust? Trust & Coaching How to Build a Trusting Relationship Section Eight: Feedback Characteristics of Good Feedback Constructive Criticism Encouraging Growth and Development Section Nine: Obstacles & Roadblocks Frequent Obstacles Maslow’s Hierarchy of Needs Pyramid Reviewing Progress & Re-evaluating Goals Focusing on Progress not Shortfalls Section Ten: Reaching the End Achieving the Goal Record the Achievements Section Eleven: How Mentoring Differs from Coaching Blending the Two Models GROW Model & Mentoring It’s all About Relationships Section Twelve: Wrapping it Up Requirements Entry requirements Students must have basic literacy and numeracy skills. Minimum education Open entry. Previous schooling and academic achievements are not required for entry into this course. Computer requirements Students will need access to a computer and the internet. Minimum specifications for the computer are: Windows: Microsoft Windows XP, or later Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari) MAC/iOS OSX/iOS 6 or later Modern and up to date Browser (Firefox, Chrome, Safari) All systems Internet bandwidth of 1Mb or faster Flash player or a browser with HTML5 video capabilities (Currently Internet Explorer 9, Firefox, Chrome, Safari) Students will also need access the following applications: Adobe Acrobat Reader [-]

The Ultimate Human Resources Training Bundle, 14 Courses

Courses for Success
Online Part time Open Enrollment USA USA Online

Human resource management is an essential function of both private and public sector organizations. Activities relating to employees normally include recruiting and hiring of new employees, orientation and training of current employees, employee benefits, and retention. [+]

Top Online Courses in Human Resource Development in North America. EXCLUSIVE ONLY AT KEYSTONE ACADEMY! Learn Important Skills To Hire and Manage New Employees Human resource management is an essential function of both private and public sector organizations. Activities relating to employees normally include recruiting and hiring of new employees, orientation and training of current employees, employee benefits, and retention. This comprehensive online bundle includes 14 courses covering topics like Employee Onboarding, Employee Recruitment, Hiring Strategies, Managing Human Resources, Measuring Results from Training, Millennial Onboarding, Talent Management, Workplace Diversity, Workplace Harassment, Workplace Violence and more. If you're looking to succeed in a HR role then the Human Resources Course Bundle the perfect way to get started. The Hiring Strategies, Employee Onboarding and Millennial Onboarding courses will help you sort the best candidates out of the pack, making you the key gateway for exceptional talent into your business. Managing Human Resources, Generation Gaps, and Train the Trainer will equip you with the skills to meet your day to day challenges head on, resolve the situations that arise when employees of different ages work together and help managers and employees perform when they are training new employees in your workplace. Workplace Diversity, Workplace Harassment and Workplace Violence are also included in this package and will prepare you to meet the more difficult challenges that you will face working in HR, by understanding these advanced concepts you will be able to succeed in a Human Resources department of any size and stand out in interviews with your advanced understanding that can take other employees years to pick up on through experience alone. This is an incredible opportunity to invest in yourself and your future, take your Hiring & Managing skills to a new level with Courses For Success today! Course Fast Facts: All courses are easy to follow and understand Only 6 to 8 hours of study is required per course Unlimited Lifetime Access Study as many courses as you want Delivered 100% on-line and accessible 24/7 from any computer or smartphone You can study from home or at work, at your own pace, in your own time Download printer friendly course content Certificates (IAOTS Accredited) How to study online course? Upon enrolment an automated email will be sent, advising you of our enrolment process (please check your junk email inbox if not received as this is an automated email), in order for you to access your online material, which is Available 24/7 on any computer or smart mobile device. Recognition & Accreditation These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction. Units of Study Receive Lifetime Access to Course Materials, so you can review at any time. The Human Resources Course Bundle consists of 14 courses, below is a summary of each course: Course 1 - Certificate In Managing Human Resources Online Course Manage Human Resources In Your Workplace What is HR? Human Resource Influencers Recruiting and Interviewing Interview for what exactly? Setting the scene to Interview Five Steps to a Successful Interview Behaviourally Based Questions Induction and Retention Keeping Track The Follow Up Follow Up Schedules Scary Statistics Health & Safety in the Workplace Why all the urgency? Understanding the Industry Specific Rules of your Country Training for HR Managers Workplace Discrimination & Harassment Bullying in the Workplace A Manager has Responsibilities An Employer has Greater Responsibility Wellness in the Workplace Characteristics of Good Feedback Constructive Criticism Encouraging Growth and Development Employee Discipline The General Discipline Process Progressive Discipline How to Prepare & Conduct Disciplinary Meetings Following Up What to Say When Terminating an Employee Course 2 - Certificate In Business Succession Planning Online Course Develop a Smooth and Professional Succession Plan Succession Planning Vs Replacement Planning Preparing for the Planning Process Develop a Vision Statement Choosing to be a Mentor The SWOT Analysis Prioritise what the succession plan will address Develop a strategy for achieving goals Draft the plan Assign responsibility and authority Establish a monitoring system Identifying paths Choosing your final approach Evaluating and adapting Developing a change management plan Developing a communication plan Implementing the plans Providing constructive criticism Encouraging growth and development Overcoming Roadblocks How to know when you've achieved success Transitioning Course 3 - Certificate In Developing a Lunch and Learn Online Course How To Run Effective Casual Meetings and Engage Staff Finding the best location Setting up the location Focus group Picking the right topic Hands on works great Stay focused Keep it informal Make it interactive Review it thoroughly Creating a customised presentation Back it up Ground rules Eat during or after? Clean up or teardown Handouts and take away material Senior management buy in People not participating What a Lunch and Learn is Not Best Practices Obtain feedback and tweak Utilise star employees Provide an agenda ahead of time Keep the session casual and loose Networking opportunity Upper management Q&A session Put it on a regular schedule Course 4 - Certificate In Employee Onboarding Online Course How to Bring on New Employees and Reduce Staff Turnover Purpose of Onboarding Start-up Cost Anxiety Employee Turnover What is Onboarding The Importance of Onboarding Making employees feel welcome First day checklist onboarding Preparation Onboarding Checklist Getting off on the right track Role of Human Resources Role of managers Characteristics Initial check in Following up Setting schedules Mentor's Responsibility Identifying opportunities for improvement and growth Setting verbal expectations Defining requirements Resiliency and Flexibility Assigning Work Characteristics of good feedback Feedback delivery tools Informal feedback Formal feedback Course 5 - Certificate In Employee Recruitment Online Course Reduce your costs with a great employee recruitment program What is recruitment? Challenges and trends Sourcing candidates Requirements Job analysis and descriptions The approach The recruitment interview Testing Identifying goal areas Setting SMART goals Using a productivity journal Phone interviews Traditional interviews Situational interviews Stress interviews Types of Interview Questions Avoiding Bias in your Selection The Background Check Illegal questions Being thorough without being pushy Making your Offer Outlining the offer Negotiation techniques Dealing with difficult issues Sealing the deal Orientation and Retention Measuring the Results Course 6 - Certificate In Generation Gaps Online Course Successfully Integrate Employees Of All Ages Into Your Workplace What generations exist in the workplace What defines a generation What this means in our workplace Traditionalist Baby Boomers Generation X Generation Y Differentiations Between Background Attitude Working style Life experience dopting a communication style Creating an affinity group Sharing knowledge Younger bosses managing older workers Avoid turnovers with a retention plan Breaking down the stereotypes Conflict Management Embrace the hot zone Treat each other as a peer Create a succession plan Benefits of generation gaps How to learn from each other Embracing the unfamiliar Course 7 - Certificate In Hiring Strategies Online Course Learn To Attract & Hire The Best Talent Defining and Knowing the Position Needs analysis Job analysis Task analysis Hiring Strategy Company information Salary range Top performers Be prepared Lure in Great Candidates Treat your candidates well Look at the competition Filtering Applicants to Interview Put lots of weight on cover letters Grading resumes Internet search Initial phone interview The Interview Introduce everyone Use a panel Match the interview to the job Types of questions Tell me about my company Distractions Interview more than once Selection Proccess Testing Look for passion and enthusiasm Background checks Trust your instincts Education Level vs Experience Have a consensus Keep non-hires on file Checking references Making an Offer Onboarding Training and orientation Mentoring 30-60-90 day reviews Make them feel welcome Course 8 - Certificate In Measuring Results from Training Online Course Master The Learning Cycle & Get More Out Of Training Types of evaluation tools Tests Reactionary sheets Interviews Observations Hip-pocket assessments Skill assessments Learning journals Learning Styles Levels of Evaluation Types of Measurement Tools Self-evaluations Supervisor evaluations Peer evaluations High-Level evaluations Performing a Needs Assessment Creating Learning Objectives Creating an Evaluation Plan When Will the Evaluation be Completed? Who will perform the evaluation? Assessing Learning before Training Assessing Learning during Training Assessing Learning after Training Creating a long term evaluation plan Calculating the Return on Investment A basic ROI formula Identifying and measuring tangible benefits Identifying and measuring intangible benefits Calculating total costs Making a business case Course 9 - Certificate In Millennial Onboarding Online Course Master The Advantages & Challenges Of Hiring Millennials Define onboarding Purpose of Onboarding Start Up Costs Employee Anxiety Employee Turnover Why Onboarding? Importance of Onboarding Making Employess Feel Welcome Who Are Millennials? How Do Millennials Differ from Other Workers? Informal Rather than Formal Onboarding Processes Onboarding Checklist Engaging the Millennial Employee Following Up With the Millennial Employee Setting Schedules - Millennials and Work Life Mentoring and the Millennial Setting Expectations with the Millennial Employee Identify Opportunities for Improvement and Growth Mentoring the Millennial Be a Mentor, Not an Authority Figure Assigning Work to the Millennial Employee Provide Clear Structure and Guidelines Millennials Thrive on Feedback! Informal Feedback Course 10 - Certificate In Talent Management Online Course Talented Employees are the Key to Success. What is talent management? Types of talent Skills and knowledge defined Understanding Talent Management Importance and benefits Challenges Key elements to developing a winning strategy Performance management defined How to keep your employees motivated Talent Reviews Maintaining an effective workforce Looking to the future Succession and Career Planning What is succession planning? Developing a plan Executing the plan Overcoming roadblocks Employee engagement Generating engagement Influences Competency assessment defined Coaching, Training and Development Tips for talent management Employee Retention Course 11 - Certificate In Train The Trainer Online Course Deliver Engaging and Compelling Workshops What makes a good training course? The ‘perfect’ training course So just what is training? Mini Quiz: A trainer’s various hats The Learner The Active Learner, the Reluctant Learner and the Passive Learner What contributes to a poor learning experience? How people learn? What makes a good learner? Learning theories & learning styles Handling groups Basics of Training Delivery Activities in the training room Activities in the training room: Designing a Short Session Exploring Training Methods and Techniques Demonstrations Giving instructions Energisers and refreshers Anecdotes, or stories The Trainer Presentation & feedback skills for trainers Negative feedback, or constructive criticism Presentation skills in the training room Picking up on signs from the learner (body language) Finally, evaluating your training Training Resources Personal action plan and course evaluation Course 12 - Certificate In Workplace Diversity Online Course Learn The Importance And Practicalities Of Workplace Diversity Diversity, what is it? Group & Discriminatory Terms Stereotypes Tearing Down the Baggage Barriers Workplace Changes Social Changes Verbal Communication Skills Ten Ways to Listen Better Today The Power of Tone Non-Verbal Communication Communicating With Power Taking a Proactive Approach Conducting a Diversity Audit Stop Discrimination Coping with Discrimination The Warning Signs From a Managers Perspective Create Detailed Records Investigate the Complaint From an Organisational Perspective Receiving a Complaint The Follow-Up Employee Discipline How to Prepare & Conduct Disciplinary Meetings What to Say When Terminating an Employee Course 13 - Certificate In Workplace Harassment Online Course Learn To Recognize and Manage Workplace Harassment The Background The law Identifying harassment An anti-harassment policy: What should be covered? Steps to a healthy work place Educating employees Anti-harassment policies Employee's rights and responsibilities Developing an Anti-Harassment Policy Policies in the Workplace Proper Procedures in the Workplace If you are being harassed If you are accused of harassing Fasle Allegations Other Options Sexual Harassment Defining sexual harassment Common scenarios Mediation What is mediation? Deciding if it's right How to implement Conflict Resolution How to resolve the situation Seeing both sides Deciding the consequence The Aftermath How to move on Monitoring the situation Course 14 - Certificate In Workplace Violence Online Course Identify & Manage Violence In Your Workplace Costs to your business Identifying the Bully Abusive workplace behaviors Bullying and personality disorders Narcissism How to Handle Workplace Violence Types of behavior Target the behavior, not the person implement an action plan Risk Assessment Understanding anger and aggression Defusing and de-escalating strategies Communication skills Identifying the hazard Assessing the risk Controlling the risk Evaluating and review Being the Victim What is not considered bullying Steps to take Checklist for Employers Addressing all employees Code of Ethics Policy and preocedures Interview Process Identify a bully in the interview process Warning signs Investigation Process Lodging the complaint The investigation The findings Review and closure Developing a Workplace Harassment Policy Scope and philosophy Informal complaint process Formal investigation process Requirements Entry requirements Students must have basic literacy and numeracy skills. Minimum education Open entry. Previous schooling and academic achievements are not required for entry into this course. Computer requirements Students will need access to a computer and the internet. Minimum specifications for the computer are: Windows: Microsoft Windows XP, or later Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari) MAC/iOS OSX/iOS 6 or later Modern and up to date Browser (Firefox, Chrome, Safari) All systems Internet bandwidth of 1Mb or faster Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari) Students will also need access the following applications: Adobe Acrobat Reader [-]