Online Course in Customer Relations

Best Online Courses in Customer Relations 2017

Customer Relations

An online course allows students to receive information, complete coursework, and participate in educational activities over the internet. This type of class is usually an excellent choice for students who are unwilling or unable to attend a rigidly scheduled traditional course.

So exactly what is an online course in customer relations? This type of program typically helps students discover the best ways to interact with the clients of a business. Topics covered may include sales and marketing, customer service, data management, customer profiling, business ethics, or communication. Some programs may focus on specific industries such as wedding and event planning, travel and tourism, retail, or beauty and aesthetics.

A number of advantages can come to those who take a course in customer relations. For example, students may learn how to better attract and retain consumers who can support a business, which is a useful career skill. Students may be able to gain valuable industry-specific knowledge.

Those who wish to take a course in this subject should keep in mind that costs will generally vary. Every institution has different tuition and fee requirements, and material costs often change from year to year. Careful financial research is usually very important to get a clear understanding of what your education will cost.

Many different careers can be pursued after taking a course in customer relations. Students may find that they can obtain work in a variety of businesses and other organizations, or they may decide to launch their own company. Many industries seek employees with experience in customer relations, including retail, event management, hospitality, and technology.

If you feel that you’re ready to take a course in customer relations, then your education is just around the corner. All you have to do to get started is search for your program below and contact directly the admission office of the school of your choice by filling in the lead form.

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Course in Online Business: Customer Profiling for Success

FutureLearn
Online Full time Part time 4 weeks September 2017 United Kingdom London + 1 more

This course will introduce you to how, where and why to gather data and how to use it to create customer personas and marketing strategies. [+]

Top Online Courses in Customer Relations. Course in Online Business: Customer Profiling for Success This course is part of the Online Business Success program, which will enable you to launch, market and run your own successful online business. When asked who their customer is, aspiring entrepreneurs often say “anyone”. This could not be further from the truth. This free online course will help you understand how you can use primary and secondary research, to identify the right customer and design engagement strategies to attract and retain them. Understand the data and discover your customer This course will introduce you to how, where and why to gather data and how to use it to create customer personas and marketing strategies. We will help you understand how to develop market analysis strategies and show you how to develop a marketing strategy to guide you towards implementation. By the end of the course, you will understand: who your customer is; how to use data to identify and profile your customer; how to uncover the reasons why they buy; and how to develop profiles and personas for your customer. Get expert online business advice This course is one of four in the Online Business Success program from RMIT University. On every course, you will be guided by academics from the College of Business and the Business Enterprise Unit. Plus you’ll hear from successful online entrepreneurs about how they targeted the most valuable customers for their business. Requirements This course is targeted at learners who have a small business or are considering setting up an online business and wish to understand the principles of market analysis and customer profiling, through a series of examples, learning theory and activities. [-]

Effective Business Meetings

Potential E-Learning
Online Full time Open Enrollment United Arab Emirates Dubai

People targeted new people in the labor contract with the customer, or who want to learn how to gain experience and improve their skills and competencies meetings, including for example: new graduates, employees, managers, business initiators [+]

Why do we have developed a course? Working with clients meetings constitute an essential part of doing business, which are held periodically. It is often wasting a lot of time and effort in meetings that are not clearly identify the purpose of which, or to prepare for it well, and therefore do not reach the audience in which to clear results. Through this program, we aim to provide a list of simple run of videos that provide practical advice on basic business skills for aspiring professionals. And it supports this regulation by a group of resources that will be available to all participants. People targeted New people in the labor contract with the customer, or who want to learn how to gain experience and improve their skills and competencies meetings, including for example: new graduates, employees, managers, business initiators [-]

Discovered The Needs Of Your Customers

Potential E-Learning
Online Full time Open Enrollment United Arab Emirates Dubai

For anyone responsible for the sale of products includes: Al_husbat director and director of product and commanders officials about the process [+]

Top Online Courses in Customer Relations. Why do we have developed a course? Salespeople are in constant competition to uncover the business requirements for customers to be able to provide the best solution for these requirements. This method may be ineffective and sometimes the client does not know what is the need for him, so it needs to steer. Through this program, we aim to provide a list of simple run of videos that provide practical advice on how to detect the client's requirements and to give confidence in the solutions they offer. And it supports this regulation by a group of resources that will be available to all participants. People targeted For anyone responsible for the sale of products includes: Al_husbat director and director of product and commanders officials about this process. [-]

Sales Fundamentals Online Short Course

Courses for Success
Online Part time Open Enrollment USA USA Online

Although the definition of a sale is simple enough, the process of turning someone into a buyer can be very complex. It requires you to convince someone with a potential interest that there is something for them in making their interest concrete – something that merits spending some of their hard-earned money. [+]

Learn Key Skills to Achieve Sales Targets Although the definition of a sale is simple enough, the process of turning someone into a buyer can be very complex. It requires you to convince someone with a potential interest that there is something for them in making their interest concrete – something that merits spending some of their hard-earned money. The Sales Fundamentals course will give you a basic sales process, plus some basic sales tools, that you can use to seal the deal, no matter what the size of the sale. You will become more confident, handle objections, and learn how to be a great closer. By the end of this course, you will be able to: Understand the language of sales Prepare for a sales opportunity Begin the discussion on the right foot Make an effective pitch Handle objections Seal the deal Follow up on sales Set sales goals Manage sales data Use a prospect board Course Fast Facts: Easy to follow and understand Only 6 to 8 hours of study is required 12 months access to course Delivered 100% on-line and accessible 24/7 from any computer or smartphone You can study from home or at work, at your own pace, in your own time Download printer friendly course content Certificate (IAOTS Accredited) Course Delivery Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone. Recognition & Accreditation These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction. Units of Study Section One: Getting Started Objectives Section Two: Learn the Lingo Types of Sales More Common Sales Approaches Glossary of Common Terms Section Three: Preparing to Make the Call Identifying the Right Person to Contact Research and Planning Creating Potential Solutions Section Four: Make the Appointment First Impressions Making the Cold Call Using the Referral Opening Section Five: Pitch your Product Features and Benefits Outlining Your Unique Selling Position What’s in it for me? Section Six: Managing Objections Common Types of Objections Basic Strategies Advanced Strategies Section Seven: Closing the Sale Understanding Buying Signals Closing Techniques Things to Remember Section Eight: Following Up Thank You Notes Customer Service Issues Staying in Touch Section Nine: Setting Goals The Importance of Sales Goals Setting SMART Goals Section Ten: Managing Your Data (CRM) Choosing a System That Works for You Using Computerized Systems Using Manual Systems Section Eleven: Using a Prospect Board The Layout of a Prospect Board How to use the prospect board A Day in the Life of Your Board Section Twelve: Wrapping Up Words from the Wise Requirements Entry requirements Students must have basic literacy and numeracy skills. Minimum education Open entry. Previous schooling and academic achievements are not required for entry into this course. Computer requirements Students will need access to a computer and the internet. Minimum specifications for the computer are: Windows: Microsoft Windows XP, or later Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari) MAC/iOS OSX/iOS 6 or later Modern and up to date Browser (Firefox, Chrome, Safari) All systems Internet bandwidth of 1Mb or faster Flash player or a browser with HTML5 video capabilities (Currently Internet Explorer 9, Firefox, Chrome, Safari) Students will also need access the following applications: Adobe Acrobat Reader [-]

Marketing Basics Online Short Course

Courses for Success
Online Part time Open Enrollment USA USA Online

Marketing is an essential element for every business. It can be that one missing piece of the puzzle, and when it fits the big picture is revealed. In this course you will be given an introduction to marketing and its benefits. [+]

Top Online Courses in Customer Relations. Get a Better Understanding of Marketing and Grow Your Business Marketing is an essential element for every business. It can be that one missing piece of the puzzle, and when it fits the big picture is revealed. In this course you will be given an introduction to marketing and its benefits. If you are not marketing your business you will not grow, and if you do not grow you will not succeed. Marketing Basics will provide the basic knowledge to show you how to build and grow your business. Marketing has changed a lot recently and having a new perspective will give you the needed information to assist in making marketing decisions. No matter what your product or service is, your business will benefit with a better understanding of marketing. By the end of this course, you will be able to: Define your market Know the different types of marketing and ways to use them Learn effective ways of communicating with the customer Know how to set marketing goals and strategies Recognise common marketing mistakes and know how to avoid Course Fast Facts: Easy to follow and understand Only 6 to 8 hours of study is required 12 months access to course Delivered 100% on-line and accessible 24/7 from any computer or smartphone You can study from home or at work, at your own pace, in your own time Download printer friendly course content Certificate (IAOTS Accredited) Course Delivery Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone. Recognition & Accreditation These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction. Units of Study Module One - Getting Started Module Two - What is Marketing? What is a market? Marketing is not selling Understanding customer needs Defining your product or service Module Three - Common Marketing Types (Part 1) Direct marketing Active marketing Incoming marketing Outgoing marketing Module Four - Common Marketing Types (Part 2) Guerrilla marketing B2B marketing B2C marketing Promotional marketing Module Five - The Marketing Mix Product Price Promotion Place Module Six - Communicating the Right Way The marketing pitch Sell value, not the price Fun and entertaining is powerful Choosing the right media Module Seven - Customer Communications Give your customers a voice It's not about you, it's about them Every interaction counts Answers questions honestly Module Eight - Marketing Goals Brand switching Repeat purchases Brand loyalty Inform and educate Module Nine - The Marketing Funnel Awareness Interest Desire Action Module Ten - Marketing Mistakes (Part 1) Not taking social media seriously Not having a USP Cross cultural and international translations Not building a relationship Module Eleven - Marketing Mistakes (Part 2) Not having a plan Aiming at everyone Not tracking metrics Not listening to your customers Module Twelve - Wrapping Up Words from the Wise SETH GODIN - Don't find customers for your products; find products for your customers. BARBARA CORCORAN - Every single thing I learned about marketing and building my business, I learned from my mum, and she had never been in the workforce. SHe just had great practical sense. NICOLAS ROEG - Marketing is a very good thing, but it shouldn't control everything. It should be the tool, not that which dictates. JOE PULIZZI - Word-of-Mouth marketing has always been important. Toda, it is more important than ever because of the power of the internet. Requirements Entry requirements Students must have basic literacy and numeracy skills. Minimum education Open entry. Previous schooling and academic achievements are not required for entry into this course. Computer requirements Students will need access to a computer and the internet. Minimum specifications for the computer are: Windows: Microsoft Windows XP, or later Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari) MAC/iOS OSX/iOS 6 or later Modern and up to date Browser (Firefox, Chrome, Safari) All systems Internet bandwidth of 1Mb or faster Flash player or a browser with HTML5 video capabilities (Currently Internet Explorer 9, Firefox, Chrome, Safari) Students will also need access the following applications: Adobe Acrobat Reader [-]

Customer Service Online Short Course

Courses for Success
Online Part time Open Enrollment USA USA Online

Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their paychecks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers. [+]

Techniques to Ensure 100% Customer Satisfaction Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their paychecks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers. The Customer Service course will look at all types of customers and how we can serve them better and improve ourselves in the process. You will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business. By the end of this Customer Service Online Short Course, you will be able to: What Customer Service is How your attitude affects customers. How to identify and address the needs of your customers. How using excellent customer service can generate return business. How to build good will. How to provide customer service over the phone. How online tools can aid customer service. How to deal with difficult customers. Course Fast Facts: Easy to follow and understand Only 6 to 8 hours of study is required 12 months access to course Delivered 100% on-line and accessible 24/7 from any computer or smartphone You can study from home or at work, at your own pace, in your own time Download printer friendly course content Certificate (IAOTS Accredited) Course Delivery Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone. Recognition & Accreditation These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction. Units of Study Section One: Getting Started Objectives Section Two: Who & What We Do Customers Internal Customers External Customers Customer Service? Section Three: Attitude is a little thing Appearance Smile It’s Infectious Stay Awake Being Positive Section Four: Customer Needs See things from a client's perspective Thinking Outside the Box Meeting Their Needs Going the Extra Mile Section Five: Get Them to Come Back Following Up Dealing with Complaints Turn it Back in your Direction Section Six: Face to Face Customer Service All from the comfort of your desk Using Body Language Section Seven: Telephone Customer Service The Advantages and Disadvantages Telephone Etiquette Tips and Tricks for Providing Customer Service over the Phone Section Eight: Electronic Customer Service The Advantages and Disadvantages Netiquette Email Etiquette: The Do’s and Don’ts of Email Tips and Tricks Electronic Ping Pong Section Nine: Rescuing Difficult Customers Defuse Anger Common Ground Know Your Limits Know Your Limits Emotions Section Ten: Escalation Abusive Customers Sticks & Stones Physical Threats Section Eleven: Impress Customers Every Time Ten Tips to Impress Your Customer Section Twelve: It’s a Wrap Food for Thought Requirements Entry requirements Students must have basic literacy and numeracy skills. Minimum education Open entry. Previous schooling and academic achievements are not required for entry into this course. Computer requirements Students will need access to a computer and the internet. Minimum specifications for the computer are: Windows: Microsoft Windows XP, or later Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari) MAC/iOS OSX/iOS 6 or later Modern and up to date Browser (Firefox, Chrome, Safari) All systems Internet bandwidth of 1Mb or faster Flash player or a browser with HTML5 video capabilities (Currently Internet Explorer 9, Firefox, Chrome, Safari) Students will also need access the following applications: Adobe Acrobat Reader [-]

Salesforce - Training Course (Introduction & Intermediate Level)

E-Careers
Online Part time Open Enrollment United Kingdom UK Online

Become an efficient user of the most popular Customer Relationship Management (CRM) software in the world with this Salesforce training course. [+]

Top Online Courses in Customer Relations. What are the objectives of this course? This course is available to ensure that you have a comprehensive understanding of all the features and elements that lie within SalesForce. Introduction to SalesForce Intro to SalesForce Automation Working with the SalesForce System SalesForce Solution Salesforce Admin Migrating to SalesForce Course Conclusion Who is it intended for? This course is for anyone who has day-to-day contact with the SalesForce software and would like to know all of its functions and features, or anyone who is a prospective user looking to get ahead of the game. What marks this course apart? If you complete this course you will be able to utilise the CRM software to its full capacity as a salesman, sales manager or SalesForce specialist. What happens after requesting information? Once you have enquired you will be contacted by one of our specialist careers advisors who will be able to provide you with any further information you require. [-]