Online Course in Customer Relations

Best Online Courses in Customer Relations 2018

Customer Relations

An online course allows students to receive information, complete coursework, and participate in educational activities over the internet. This type of class is usually an excellent choice for students who are unwilling or unable to attend a rigidly scheduled traditional course.

So exactly what is an online course in customer relations? This type of program typically helps students discover the best ways to interact with the clients of a business. Topics covered may include sales and marketing, customer service, data management, customer profiling, business ethics, or communication. Some programs may focus on specific industries such as wedding and event planning, travel and tourism, retail, or beauty and aesthetics.

A number of advantages can come to those who take a course in customer relations. For example, students may learn how to better attract and retain consumers who can support a business, which is a useful career skill. Students may be able to gain valuable industry-specific knowledge.

Those who wish to take a course in this subject should keep in mind that costs will generally vary. Every institution has different tuition and fee requirements, and material costs often change from year to year. Careful financial research is usually very important to get a clear understanding of what your education will cost.

Many different careers can be pursued after taking a course in customer relations. Students may find that they can obtain work in a variety of businesses and other organizations, or they may decide to launch their own company. Many industries seek employees with experience in customer relations, including retail, event management, hospitality, and technology.

If you feel that you’re ready to take a course in customer relations, then your education is just around the corner. All you have to do to get started is search for your program below and contact directly the admission office of the school of your choice by filling in the lead form.

Read More

Seminar On Conflict Management

Tecnológico de Monterrey
Online Part time 10 hours Open Enrollment Mexico Mexico Online

Distinguish techniques to provide warm attention and improve communication with clients, as well as to know the importance of feedback as part of conflict management techniques [+]

Distinguish techniques to provide warm attention and improve communication with clients, as well as knowing the importance of feedback as part of conflict management techniques.

Duration

10 hours.

Validity

90 days of access to the program.

Agenda Basic concepts

Duration: 3 hours

Target

Understand the basic concept of conflict and identify the most common situations that may arise, as well as how conflict arises and its impact on organizations.

Content

Concepts and situations of conflict. How conflict is formed. Impact of the conflict in the area of ​​service and customer service. Conflict Management with the Client

Duration: 5 hours... [-]


Online Customer Service Courses

John Academy
Online Full time Part time Open Enrollment United Kingdom London

You will be able to gain the necessary knowledge and skills required to succeed in this sector. You will be able to stand out in the crowd by adding our Customer Service qualification to your CV and Resume. [+]

Why Should You Choose one of our Customer Service Courses? Lifetime access to our Customer Service courses No hidden fees or exam charges Affordable, engaging & high-quality e-learning study materials Full Tutor support Efficient exam system, assessment, and instant results Improve your chance of gaining professional skills Who is this Course for?

As there is no experience and qualification required for our Customer Service courses, they are available for all students from any academic backgrounds.

Requirements

Our Customer Service courses are fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the courses with any kind of internet connection from anywhere at any time without any kind of limitation.... [-]


Online Customer Service Courses

iStudy
Online Full time Part time Open Enrollment United Kingdom London

You will be able to gain the necessary knowledge and skills required to succeed in this sector. You will be able to stand out in the crowd by adding our Customer Service qualification to your CV and Resume. [+]

Why Should You Choose one of our Customer Service Courses? Lifetime access to our Customer Service courses No hidden fees or exam charges Affordable, engaging & high-quality e-learning study materials Full Tutor support Efficient exam system, assessment, and instant results Improve your chance of gaining professional skills Who is this Course for?

As there is no experience and qualification required for our Customer Service courses, they are available for all students from any academic backgrounds.

Requirements

Our Customer Service courses are fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the courses with any kind of internet connection from anywhere at any time without any kind of limitation.... [-]


Course: IT Service Management Foundation - ITSM Certification Training based on ISO/IEC 20000

Simplilearn
Online Part time Open Enrollment USA USA Online

The ITSM certification training focuses on the management of the IT services like planning, delivery, and support to improve customer service. The certification demonstrates the professional’s ability to align business strategy with information technology.

[+]

Key features 9.5 hours of self-paced learning 2 sample test papers Downloadable e-book Course description

What is this course about? The ITSM certification training focuses on the management of the IT services like planning, delivery, and support to improve customer service. The certification demonstrates the professional’s ability to align business strategy with information technology. Simplilearn’s ITSM certification training includes both online and classroom training that allows candidates to prepare for the exam in the comfort of their own place and/or in a Classroom learning environment. Why is the certification most sought-after? ITSM is one of the most popular certifications for IT professionals. This certification helps professionals in improving the quality performance and project delivery rate of the company. ITSM enables organizations to:... [-]


Office Management Course

Oplex Careers
Online Part time Open Enrollment United Kingdom UK Online

This Office Management Course will provide learners with a fantastic insight into learning key skills to work in an office as well as successfully manage an office. Covering aspects of effective communication skills, interacting with customers and clients, creating administrative strategies and more. [+]

Apply Now for Summer 2017

This Office Management Course will provide learners with a fantastic insight into learning key skills to work in an office as well as successfully manage an office. Covering aspects of effective communication skills, interacting with customers and clients, creating administrative strategies and more. Whether you are in a position already working in an office and want to progress into a management role, or are wanting to work in this field and need the confidence to start, or simply want to gain new skills, this course is perfect.

Course Highlights Price: Only £19.00 Was £199.99 Course Type: Online Course Duration: 60 hours, recommended hours Syllabus: 9-course modules Tutor Support: Full tutor support included Exams: Yes, exam fees are included. Start learning: you can start your online learning 24/7 and study towards your goals. Fine Print Qualification: Level 3 CPD Award Certificate: PDF Certificate included with course, optional Hard Copies £9.99. Access: Unlimited 24/7 access for 12 months, option to extend if needed. Compatibility: Desktop, Mac, Laptop, Tablets, Smartphone and Smart Devices ... [-]

Course: Salesforce - Training Course (Introduction & Intermediate Level)

E-Careers
Online Part time Open Enrollment United Kingdom UK Online Langley Marish

Become an efficient user of the most popular Customer Relationship Management (CRM) software in the world with this Salesforce training course. [+]

What are the objectives of this course?

This course is available to ensure that you have a comprehensive understanding of all the features and elements that lie within SalesForce.

Introduction to SalesForce Intro to SalesForce Automation Working with the SalesForce System SalesForce Solution Salesforce Admin Migrating to SalesForce Course Conclusion Who is it intended for?

This course is for anyone who has day-to-day contact with the SalesForce software and would like to know all of its functions and features, or anyone who is a prospective user looking to get ahead of the game.

What marks this course apart?

If you complete this course you will be able to utilise the CRM software to its full capacity as a salesman, sales manager or SalesForce specialist.... [-]


Call Centre Training: Sales and Customer Services training for Call Centre Agents

Churchill Square Training And Development
Online Full time 3 days Open Enrollment United Kingdom Portsmouth

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. [+]

Course Summary

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing and practical three-day workshop.

What students learn The nuances of body language and verbal skills. Ways of delivering bad news and saying no. Effective ways to negotiate. The importance of creating and delivering meaningful messages. Tools to facilitate communication. The value of personalizing interactions and developing relationships. Vocal techniques that enhance speech and communication ability. Techniques for managing stress. What's included Verbal communication techniques Asking the right questions and saying no Taking messages and using voice mail effectively Vocal exercises Cold and warm calls, including developing a script Going above and beyond and high impact moments Handling objections and closing the sale Negotiation techniques Tips for challenging callers Phone tag and getting the callback Stress-busting Call center trends [-]

Overcoming Objections to Nail the Sale

Churchill Square Training And Development
Online Full time 1 day Open Enrollment United Kingdom Portsmouth

If you are like most sales professionals, you are always looking for ways to overcome customer objections and close the sale. This one-day course will help you to work through objectives effectively. [+]

Course Summary

If you are like most sales professionals, you are always looking for ways to overcome customer objections and close the sale. This one-day course will help you to work through objectives effectively. We will help you plan and prepare for objections so that you can address customer concerns, reduce the number of objections you encounter, and improve your averages at closing sales.

What students learn Steps that they can take to build credibility. Ways to disarm objections with proven rebuttals that get the sale back on track. How to recognize when a prospect is ready to buy. How working with their sales team can help them succeed. What's included Building credibility Handling customer complaints Overcoming and handling objections Pricing issues How can teamwork help me? Buying signals Closing the sale [-]