Online Course in Business Studies in United Kingdom

View all Online Courses in Business Studies in United Kingdom 2017

Business Studies

The United Kingdom of Great Britain and Northern Ireland, commonly known as the United Kingdom and Britain, is a sovereign state located off the north-western coast of continental Europe.The two most famous (and oldest) universities are Oxford and Cambridge (often referred to as Oxbridge by many Britons) England also has several other world-class institutions, including several in London (notably Imperial College, the London School of Economics, University College London and King's College London, all are part of London University)

Online Course in Business Studies in United Kingdom

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Twitter for Business - Certified

New Skills Academy
Online Part time 2 hours Open Enrollment United Kingdom UK Online

Twitter is a social media platform that is used by a wide range of people, from celebrities, who use it to communicate with their fans to companies and brands who can use it to engage their customers and attract new ones. It is also used by people for the social aspect – to chat and share information with friends. [+]

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Twitter is a social media platform that is used by a wide range of people, from celebrities, who use it to communicate with their fans to companies and brands who can use it to engage their customers and attract new ones. It is also used by people for the social aspect – to chat and share information with friends. In fact, there is no restriction to who or what can have a Twitter account and often a larger company such as Starbucks will also have individual accounts for each product such as Frappuccino’s and even individual store locations. Using Twitter successfully requires a significant commitment of time – being active is key to your success. It’s all about the image you create, and the best‐viewed companies are the responsive ones. Twitter is a real‐time information sharing network where users can share messages, news, images, opinions and links via short bursts of information called ‘tweets’ – these tweets have a character limit of 140 including spaces, which may sound very short but you might be surprised at how much you can get into a little space and how much influence that can have. Even though Twitter is a fairly simple service, it’s still important to understand the mechanics of it thoroughly What you will Learn / Course Modules An Introduction to Twitter Getting Started on Twitter Using Third-Party Applications Being Social [-]

Social Media for Business - Certified

New Skills Academy
Online Part time 2 hours Open Enrollment United Kingdom UK Online

This course is designed to assist people in business to understand how social media techniques can be used as an effective business marketing tool. The object is to provide sufficient information to enable you to develop a social media strategy for a business and implement that strategy personally or through the informed engagement of third party specialists. [+]

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The Internet has changed our lives both personally and commercially. The boundaries between personal and business communication are now much less defined. Three quarters of us in the developed world use the internet and Social media has become a serious business marketing technique with over 90% of businesses with an in‐house marketing department using social media for marketing and committing up to 20% of marketers time in that direction. So far as your social media audience in concerned, 43% of people aged 20‐29 spend more than 10 hours a week on social media sites. The starting point in any social media activity for business is your website or microsite and your social media activities will invariably be referencing this site so the first measurement of success in your social media activity will be the traffic you’re generating for your site through social media channels. This course is designed to assist people in business to understand how social media techniques can be used as an effective business marketing tool. The object is to provide sufficient information to enable you to develop a social media strategy for a business and implement that strategy personally or through the informed engagement of third party specialists. What you will Learn / Course Modules Introduction What is Social Media? Introduction to POST Methodology Websites and Microsites Facebook LinkedIn Twitter Blogging Video Bringing it all Together Is Social Media Worth It? [-]

Course in Decision Making in a Complex and Uncertain World

FutureLearn
Online Full time Part time 7 weeks September 2017 United Kingdom London + 1 more

By completing this course you will have developed skills and knowledge that will enhance your decision-making skills in order to act in a complex world and under uncertainty. [+]

Online Courses in Business Studies in United Kingdom. Course in Decision Making in a Complex and Uncertain World Leaders must be able to act in a complex world and under uncertainty. This course is a first step to develop yourself into one of the future’s key decision makers or to enhance your decision-making skills. First, this course will address what complexity is and will define uncertainty. Next, we cover a number of tools and methods to understand and be able to navigate through the complex and uncertain world. The need for a multidisciplinary approach will be emphasised throughout the course. Guest lecturers from different faculties will explain, provide applications and examples from their respective fields of study for a more comprehensive understanding of the different elements of complexity. For example, complexity can be beautifully explained by the use of insects and brains and many other natural and social phenomena. The same ideas can be applied to economic and financial systems. After introducing the first principles, guest lecturers will cover interdisciplinary aspects of complexity. These are graph theory and networks, emergent behaviour, agent-based modelling, evolutionary dynamics, cellular automata and self-organisation, complexity in history, decision making under uncertainty, heuristics and biases and subsequently entrepreneurship. Finally, relating this all back together in two case studies will conclude the course. The first case study is financial stability and crises and the latter is growth and development of cities. By completing this course you will have developed skills and knowledge that will enhance your decision-making skills in order to act in a complex world and under uncertainty. This course has received a major update in 2016 with added content on agent-based modelling, entrepreneurship and city planning. Requirements Anyone should be able to participate in course. However, basic knowledge of economic, financial institutions, mathematics and logic will be helpful. The course will be taught at undergraduate level. [-]

Presentation Skills - Certified

New Skills Academy
Online Part time 1 hour Open Enrollment United Kingdom UK Online

This course covers the common mistakes people make when preparing for and giving a presentation so you can avoid these, as well as going over good practice and providing some practical advice that you can put to good use the next time you have a big presentation to make. [+]

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Giving a successful presentation can be one of the hardest parts of many people's jobs. Ultimately preparation will be the key to success when it comes to giving a presentation, but how do you make sure you are prepared enough? What about the structure? The content? How should you use visual aids? Being a successful presenter also involves understanding your audience, their expectations and needs. This course covers the common mistakes people make when preparing for and giving a presentation so you can avoid these, as well as going over good practice and providing some practical advice that you can put to good use the next time you have a big presentation to make. What you will Learn / Course Modules Presentation and its Structure Content Visual Aids The Presentation Listening Learning Names [-]

Facebook for Business - Certified

New Skills Academy
Online Part time 2 hours Open Enrollment United Kingdom UK Online

Facebook is the world’s largest social network. With over a billion users it’s very likely that a proportion of your target customer audience will have a Facebook account. In the ‘Social Media for Business’ course you’ll have been encouraged to research and investigate the preferred social media platforms used by your target audience, so you should have a good idea at this point if Facebook is one of the right platforms for you. [+]

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Facebook is the world’s largest social network. With over a billion users it’s very likely that a proportion of your target customer audience will have a Facebook account. In the ‘Social Media for Business’ course you’ll have been encouraged to research and investigate the preferred social media platforms used by your target audience, so you should have a good idea at this point if Facebook is one of the right platforms for you. Using Facebook in your business is about providing an effective means for your customers to interact with you and connect their friends to your business. Recommendation is the most powerful way a potential customer can be connected to a business, particularly when it’s being recommended by a friend. So if you know that a trusted friend likes a particular brand, you’re much more likely to engage with that brand. Facebook is essentially a platform designed to facilitate social interaction between people with whom you’ve already established some mutual recognition. What you will Learn / Course Modules An Introduction to Facebook Setting up a Facebook Brand Page Administrating your Facebook Brand Page Adding Content to your Brand Page Custom Applications Getting People to your Brand Page Facebook Advertising Getting Website Traffic from Facebook [-]

LinkedIn for Business - Certified

New Skills Academy
Online Part time 1 hour August 2017 United Kingdom UK Online

Linkedin is a very well established and respected social network with over 259 million users in more than 200 countries. It’s known as “Facebook in a Suit” or the most professional level of Social networking for businesses. [+]

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Linkedin is a very well established and respected social network with over 259 million users in more than 200 countries. It’s known as “Facebook in a Suit” or the most professional level of Social networking for businesses. Linkedin is a very valuable tool to find the key decision makers within certain companies. It’s used for finding the best point of contact, gaining familiarity with their background before a call or sales pitch, making such contact much more effective. It’s a social network for professional people. Normally a person would create a Linkedin profile that would include career details and would update their information periodically as to their current appointment. It would often include a personal statement, personal web address and possibly testimonials from employers and members of staff. If the person has particular interests both professionally and personally they may subscribe to one or more interest groups to receive updates and discussion opportunities. What you will Learn / Course Modules Introduction to LinkedIn Company Policies Relating to LinkedIn How LinkedIn Works Setting up your LinkedIn Profile [-]

CIW Site Development Associate Training (1D0-61B)

E-Careers
Online Part time Open Enrollment United Kingdom UK Online

Learn essential web page development skills and prepare to be a productive member of a web development team with this CIW Site Development Associate course. [+]

Online Courses in Business Studies in United Kingdom. What are the objectives of this course? Students will cover the full spectrum of web development and be able to demonstrate their newly found skillset. Website development using HTML and Extensible HTML (XHTML) Manual code writing, Graphical User Interface (GUI), authoring tools and XHTML code validation. Web page development using images, hyperlinks, tables, forms and frames. Common Gateway Interface (CGI) and connecting webpages to databases. Internet marketing and Search Engine Optimisation (SEO). Cascading Style Sheets (CSS) for formatting and web page content and fundamental web design concepts. Development of websites as managed projects. Introductory e-commerce solutions and the relationship of website development to business goals. Who is it intended for? Anyone who is looking to get fundamental knowledge in web development for a hobby or for career progression. Requirements There are no pre-requisites for this course. What marks this course apart? Once you take this course you will have the knowledge to function in roles such as web designer, web developer and web marketer. It will also lead to further qualification so you can bulk up your CV. What happens after requesting information? Once you have enquired you will be contacted by one of our specialist careers advisors who will be able to provide you with any further information you require. [-]

CeMAP Level 3 Qualification (QCF) - Paper 1, 2 & 3

E-Careers
Online Part time Open Enrollment United Kingdom UK Online

So you want to give mortgage advice? Then why not study CeMAP® with an official licensed affiliate. [+]

What are the objectives of this course? The course will coach students through all papers of the CeMAP® qualification which is split into three parts: CeMAP® Paper 1 – Units 1 & 2: Explore various products from cash savings through to investments and protection as well as pensions. Covers all legal aspects including all laws, insurance policies and contracts. Covers UK regulation, which involves creating rules to promote ethics within financial services by aiding firms and people who work in the industry. CeMAP® Paper 2 – Units 3 - 6: Policies and practices that affect mortgages Mortgage Laws Insurance Policies Post completion issues and arrears Complete sales process in relation to mortgage advising CeMAP® Paper 3 - Unit 7: Test your understanding of the technical details in order to assess your ability to apply the knowledge covered. Who is it intended for? Being qualified is mandatory for anyone who wants to give mortgage advice and will benefit anyone aspiring to work in Finance. Once fully qualified, students will gain recognition from the FCA (Financial Conduct Authority) and also can use the title CeMAP® after their name. Requirements There are no pre-requisites for the course. However, we recommend that you are over the age of 17 years and have a good level of English. What marks this course apart? Anyone looking to deliver mortgage advice or individuals within the financial sector will benefit greatly from this course. Once qualified, Senior Mortgage Advisors and Financial Advisors have the potential to earn over £50,000. Source: PayScale. What happens after requesting information? Once you have enquired you will be contacted by one of our specialist careers advisors who will be able to provide you with any further information you require. [-]

CeMAP Level 3 Qualification (QCF) - Paper 1

E-Careers
Online Part time Open Enrollment United Kingdom UK Online

So you want to give mortgage advice? Then why not study CeMAP® with an official licensed affiliate. [+]

Online Courses in Business Studies in United Kingdom. What are the objectives of this course? This course covers Paper 1 of the CeMAP® qualification and the key points of UK Financial Regulation Unit 1 Training - Introduction to Financial Services Environment and Products Explore various products from cash savings through to investments and protection as well as pensions. Covers all legal aspects including all laws, insurance policies and contracts. Unit 2 Training: UK Financial Services and Regulation Covers UK regulation, which involves creating rules to promote ethics within financial services by aiding firms and people who work in the industry. Who is it intended for? Being qualified is mandatory for anyone who wants to give mortgage advice and will benefit anyone aspiring to work in finance. Once fully qualified, students will gain recognition from the FCA (Financial Conduct Authority) and also can use the title CeMAP® after their name. Requirements There are no pre-requisites for the course, however, we recommend that you are over the age of 17 years and have a good level of English. What marks this course apart? Anyone looking to deliver mortgage advice or candidates within the financial sector will benefit greatly from this course. Once qualified, Senior Mortgage Advisors and Financial Advisors have the potential to earn over £50,000. Source: PayScale. What happens after requesting information? Once you have enquired you will be contacted by one of our specialist careers advisors who will be able to provide you with any further information you require. [-]

CIMA Professional - Strategic Level (P3) Performance Strategy

E-Careers
Online Part time Open Enrollment United Kingdom UK Online

Boost your knowledge and expertise with the strategic level course, as part of the CIMA Professional Chartered Management Accounting qualification and take another step towards overall completion of this highly respected award. [+]

What are the objectives of this course? This course covers both financial and non-financial risk management as well as strategy. Learn how to evaluate and implement ideas to help control these risks and ensure organisation success. Learn about the social, political and economic context of business, including what control systems can be implemented to ensure effective management of an organisation and how to solve issues, which can arise due to weakness, associated with these systems. Learn about the various types of risk that can affect an organisation, including financial, commodity price and business risks – such as fraud, contractual inadequacy or loss of reputation – and how to quantify an organisation’s risk exposures and report on them. Evaluate the various risk management strategies that can be executed and understand the purpose of internal control systems to not only identify potential risks, but also its role in managing them. Understand what makes good corporate governance when related to internal controls and learn to evaluate the ethical issues that can become a risk to an organisation. Learn about audit process and the various tools that can be applied during; understand the principles of the audit and review process and learn how to solve problems during the practice. Delve even further into the subjects of corporate governance and the ethical issues that can be faced by an organisation. Analyse the financial risks that an organisation can be faced with and their possible sources. Look at the various alternative risk management tools, their accounting implications and the effects of the range of methods that you will cover. Look at the risks and benefits of using information systems, including the use of the Internet and Intranet within an organisation, outsourcing and changes in supplier. Who is it intended for? This course is a valuable resource for anyone studying towards the CIMA Professional Chartered Management Accounting qualification. Requirements Students will need to have first attained the CIMA Operational and Management Level qualifications before they can achieve CIMA Professional status. What marks this course apart? As a qualified Management Accountant you can expect to earn a salary around £32K with further prospects leading to Financial Controller, Finance Director, and Finance Manager. Source: PayScale What happens after requesting information? Once you have enquired you will be contacted by one of our specialist careers advisors who will be able to provide you with any further information you require. [-]

CIMA Professional - Strategic Level (E3) Enterprise Strategy

E-Careers
Online Part time Open Enrollment United Kingdom UK Online

Steer your accountancy career towards the prestigious CIMA Professional Management Accounting qualification by taking the E3 Enterprise Strategy module. [+]

Online Courses in Business Studies in United Kingdom. What are the objectives of this course? The CIMA Professional – Strategic Level (E3) qualification is one of three modules that make up the strategic level of the certificate. The aim of the E3 course is to advance your knowledge and skills so that you can design and implement strategies, which can improve the performance of an enterprise. Learn how external factors, including stakeholders, society, suppliers and customers, can affect an organisation’s strategy. Understand the impact of information systems on an organisation, including IT and the Internet. Get to grips with the main elements of the change process, so that you can help to advise an organisation on how to manage resistance to change and what can trigger the changes in the first place. Learn how to advise on, recommend and implement a change programme and learn the role of management within the change process. Understand and evaluate the process of strategy development, including strategy formulation, the various strategic options, the different organisational structures and the role of directors within the process. Evaluate the various tools and techniques, qualitative and quantitative, which are used within strategy development processes, including trend analysis, system modeling and the Delphi method. Gain insight into the appropriate control methods and be able to recommend them according to the strategy being implemented. Learn how to recommend solutions to problems faced within performance management situations and be able to evaluate alternative models of performance management, such as the balanced scorecard. Boost your advisory skills and learn how to competently recommend changes to information systems when an organisation’s strategy would benefit from the change. Who is it intended for? This course is a valuable resource for anyone studying towards the CIMA Professional Chartered Management Accounting qualification, or any business professional looking to gain skills in enterprise strategy. Requirements Students will need to have first attained the CIMA Operational and Management Level qualifications before they can achieve CIMA Professional status. What marks this course apart? As a qualified finance manager you can expect to earn a salary around £37K with further prospects leading to Financial Controller, Finance Director, and Finance Manager. Source: PayScale What happens after requesting information? Once you have enquired you will be contacted by one of our specialist careers advisors who will be able to provide you with any further information you require. [-]

Better Business Cases™ Foundation Training and Exam

E-Careers
Online Part time 6 months Open Enrollment United Kingdom UK Online

Get certified in the Better Business Cases™ methodology that is based on UK Government Treasury guidelines. [+]

What are the objectives of this course? The model revolves around five cases – Strategic, Economic, Commercial, Financial and Management and is based on UK Government Treasury guidelines in conjunction with the Welsh Government. Understand the Better Business Case (BBC) process in its entirety and appreciate the importance to both those responsible for producing the business cases and those who approve them. Cover, in depth, the Five Case Model, including strategic, economic, commercial, financial and management elements. Appreciate methodologies that can be applied at both macro and micro levels i.e. strategic and tactical applications. Recognise ways in which unnecessary spends can be minimised and public values can be optimised. Who is it intended for? The course is a must have for anyone who is designated the task of initiating or implementing a change programme. It is also suitable for any project, program or change managers looking to upskill. Requirements There are no pre-requisites to take this course. What marks this course apart? The Better Business Cases™ qualification compliments other project management methodologies. Professionals with this qualification usually have roles such as programme director, accounting officers and directors of finance. What happens after requesting information? Once you have enquired you will be contacted by one of our specialist careers advisors who will be able to provide you with any further information you require. [-]

ITIL® Intermediate Level - Service Capability Modules OSA, PPO, RCV, SOA Training & Exam Package

E-Careers
Online Part time 12 months Open Enrollment United Kingdom UK Online

Prepare yourself to take on the Managing Across the Lifecycle in the best way with this Service Capability track. This training and exam package includes Operational Support and Analysis; Planning, Protection and Optimization; Release, Control and Validation and Service Offerings and Agreements. [+]

Online Courses in Business Studies in United Kingdom. What are the objectives of this course? Planning, Protection & Optimisation How to plan and provide sufficient capacity to support the changing needs of a business. How to specify and implement high availability systems to maintain service quality at all times. Using IT service continuity principles to maintain quality of service as systems and frameworks transition. How to build frameworks and systems that help support demand management. Service Offerings and Agreements Capturing user needs and defining services to match. Tracking and publicising services on offer to users and stakeholders. Negotiating and defining service level agreements and assigning roles and responsibilities to ensure they are maintained. Monitoring service usage and assigning resources as and when required to maintain SLAs. Integrating third parties into service provision and defining processes that maintain SLAs and service quality. Defining the business value of formalised IT operations and using insights gained for better budgeting. Collecting service user feedback and resolving complaints to raise satisfaction levels. Defining the human resources required to deliver services and assigning roles and duties to maintain standards. Specifying and implementing technologies required to assist with service provision. Release, Control & Validation Using transition planning and support to develop simplify the process of moving to new processes and systems. Using change management techniques and technology to record system/service changes to gauge effectiveness and provide a rollback reference if required. Release and deploy management techniques to assist with incremental system updates. Change evaluation guidelines that help assess the impact of new system changes. Service Asset & Configuration Management (SACM), providing a centralised repository for capture of system changes. Delivering the changes demanded by service users and other factors. Service validation and testing routines to verify that frameworks and policies are working as expected. Knowledge management techniques and technology to ensure that valuable lessons are captured and shared with other key stakeholders. Operational Support & Analysis Planning and executing a cycle of actions to handle system and organisation events. Using pre-planned responses to service incidents with a view to minimising negative effects and delivering satisfactory outcomes. An access management process that protects internal data security. How to meet the demands of service users without compromising other operations and delivering outcomes according to agreed service levels. Service desk management tools and techniques used to record incidents, requests and events and to agree suitable service level agreements. The functions and roles required to build a robust operational support and analysis service and to support each of the previously defined processes. The use of technology to help improve and underpin OSA frameworks and processes. Who is it intended for? Anyone who holds the ITIL® Foundation Certification and needs to get an understanding or set of qualification that show their full understanding of the Service Capability track on their way to getting the MALC. The Service Capability program is usually undertaken by IT professionals, business managers and business process owners involved in demand management, service level management and financial management roles on a day-to-day basis. Requirements In order to sit the examinations in this package, students must have completed their ITIL® Foundation Examination and passed it. What marks this course apart? Upon completion of this package, students will have a complete understanding of the ITIL® Service Capability modules. Once the examinations for each course have been passed the student will be able to take the Managing Across the Lifecycle course. They will also be able to function in a plethora of service management, IT and analyst roles earning an average salary of £45,000. Source: www.payscale.com What happens after requesting information? Once you have enquired you will be contacted by one of our specialist careers advisors who will be able to provide you with any further information you require. [-]

ITIL® Intermediate Level - Service Strategy (SS) Training & Exam Package

E-Careers
Online Part time 12 months Open Enrollment United Kingdom UK Online

Get certified in ITIL® Service Strategy and be able to determine a workable, efficient, client-pleasing IT service strategy. [+]

What are the objectives of this course? The course will help IT professionals improve their knowledge of ITIL® Service Strategy and help them to understand the role of service strategy in the context of the ITIL® framework before diving into the specifics of strategy design and implementation. The principles behind good service design The processes the need to be built in to support and manage the service strategy Using IT frameworks to help improve governance and the impact of strategy on other business processes Building the team and assigning roles and responsibilities necessary to implement strategy Identifying and resolving issues that could prevent successful deployment of the new strategy Who is it intended for? The course is for anyone who has passed the ITIL® Foundation course and is a Service Manager, Chief Operation Officer, IT Operations Manager or Chief Information Officer who is responsible for defining and implementing a service strategy as part of wider IT and business goals, or anyone who is looking to understand how their service strategy is defined and managed. Requirements In order to take the Service Strategy exam, you must have passed the ITIL® Foundation Examination. There are no pre-requisites to take the course but we recommend you have a good knowledge of service management and have taken the ITIL® Foundation course. What marks this course apart? Once the SS exam has been passed you will be able to undertake roles such as IT operations manager, IT strategy or business strategy consultant. The course counts as three of the necessary 17 credits required to move onto the Managing Across the Lifecycle course which leads to the title of “ITIL® Expert”. What happens after requesting information? Once you have enquired you will be contacted by one of our specialist careers advisors who will be able to provide you with any further information you require. [-]

ITIL® Intermediate Level - Service Lifecycle Modules SS, SD, ST, SO, CSI Training & Exam Package

E-Careers
Online Part time 12 months Open Enrollment United Kingdom UK Online

Fully prepare for taking on the Managing Across the Lifecycle course with this ITIL® Intermediate Level Service Lifecycle track. This bumper training and exam package includes Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. [+]

Online Courses in Business Studies in United Kingdom. What are the objectives of this course? The Service Lifecycle provides a broad management focus of ITIL® practice areas, modules included are: Service Strategy Service Design Service Transition Service Operation Continual Service Improvement Service Strategy ITIL® approach to viewing service management as a process within a larger system Principles behind good service design Processes that need to be built in to support and manage the service strategy Using IT frameworks to help improve governance and the impact of strategy on other business processes. Building the team and assigning roles and responsibilities necessary to implement the strategy. Using technology to underpin strategy through the use of increased automation and escalation. Designing, implementing and transitioning to a new service strategy Identifying and resolving issues that could prevent successful deployment of the new strategy. Service Design ITIL® interpretation of service design and how those services fit into the rest of the ITIL® library. The best practice principles behind designing a service that supports other elements of the ITIL® framework. The processes that need to be included with any new service design including SLAs, event triggers and the challenges and risks that need to be addressed before deployment. Using technology to assist with IT service design and delivery. Roles, responsibilities and human resources required to properly manage a service delivery process. Implementing a new service delivery process and how to assess performance and ROI. Service Transition The principles behind service transition – e.g. optimisation and inputs and outputs that need to be considered during the design phase The processes that underpin the service transition project and the skills and techniques needed to properly assess and manage the transition. How to manage the human element of any IT service transition project, including stakeholder expectations and communications. Assessing organisational impact and changes throughout the service transition project. The technical implications of service transition with special consideration of the move from on-site to Cloud services. Considering the success factors and risks associated with service transition and how best to meet each. Service Operation The factors that explain why systems and services are delivered in the way that they are and the value they provide to the business. The way by which IT services are organised and delivered, such as event management and using incident management to restore services quickly. Monitoring and control of IT operations to deliver the required services and to deliver corrective action when required. Management of the technology infrastructure in such a way that IT becomes an asset for service delivery. Implementing a service desk and supporting structures to capture incidents and institute the remedial actions required. Identifying challenges and critical success factors and creating plans that ensure they are all addressed according to ITIL® standards. Continual Service Improvement Placing continual service improvement in context to the other ITIL® lifecycle elements. The principles and processes behind ITIL® CSI and how they must be applied to service delivery programs. How to implement the organisational and operational changes required for a continual service improvement program. Technology considerations when designing and implementing CSI plans. Identifying challenges and risk factors that could affect CSI plans and recommendations. Who is it intended for? Anyone who holds the ITIL® Foundation Certification and needs a sure-fire route to success in fully understanding the complete ITIL® lifecycle. The Service Lifecycle track is usually one undertaken by management or a team leader whose role requires management of different areas or work across different teams needed to deliver quality service management practices. Requirements In order to sit the examinations in this package, students must have completed their ITIL® Foundation Examination and passed it. What marks this course apart? Upon completion of this package, students will have a complete understanding of the ITIL® Service Lifecycle. Once the examinations for each course have been passed the student will be able to take the Managing Across the Lifecycle course. They will also be able to function in a plethora of service management, IT and analyst roles earning an average salary of £45,000. Source: www.payscale.com What happens after requesting information? Once you have enquired you will be contacted by one of our specialist careers advisors who will be able to provide you with any further information you require. [-]