Online Course in Customer Relations

Best Online Courses in Customer Relations 2017

Customer Relations

An online course allows students to receive information, complete coursework, and participate in educational activities over the internet. This type of class is usually an excellent choice for students who are unwilling or unable to attend a rigidly scheduled traditional course.

So exactly what is an online course in customer relations? This type of program typically helps students discover the best ways to interact with the clients of a business. Topics covered may include sales and marketing, customer service, data management, customer profiling, business ethics, or communication. Some programs may focus on specific industries such as wedding and event planning, travel and tourism, retail, or beauty and aesthetics.

A number of advantages can come to those who take a course in customer relations. For example, students may learn how to better attract and retain consumers who can support a business, which is a useful career skill. Students may be able to gain valuable industry-specific knowledge.

Those who wish to take a course in this subject should keep in mind that costs will generally vary. Every institution has different tuition and fee requirements, and material costs often change from year to year. Careful financial research is usually very important to get a clear understanding of what your education will cost.

Many different careers can be pursued after taking a course in customer relations. Students may find that they can obtain work in a variety of businesses and other organizations, or they may decide to launch their own company. Many industries seek employees with experience in customer relations, including retail, event management, hospitality, and technology.

If you feel that you’re ready to take a course in customer relations, then your education is just around the corner. All you have to do to get started is search for your program below and contact directly the admission office of the school of your choice by filling in the lead form.

Read More

Call Center Essentials

Potential E-Learning
Online Full time 1 hour Open Enrollment United Arab Emirates Dubai

Through this course, we aim to provide a simple, yet effective set of modules that include practical tips for effective call center operation. The modules are supported by templates, some exercises and the ability to ask any question that you may have to one of our experts. [+]

Top Online Courses in Customer Relations. Why did we develop the course? Millions of companies around the world rely on a call center operation to answer customer calls or to sell to customers. On the other hand, all professionals use the telephone as a way to communicate and engage with their customers, partners, colleagues and more. Through this course, we aim to provide a simple, yet effective set of modules that include practical tips for effective call center operation. The modules are supported by templates, some exercises and the ability to ask any question that you may have to one of our experts. Who is it for? Anyone that wants to be or is involved in Call Center setup or operations for their companies including: inside sales, customer care professionals, call center agents and contact center team leaders, sales managers and individuals looking for a call center job. To request more information, fill in the enquiry form on the right side of this page or buy this course now here. [-]

Customer Service

Potential E-Learning
Online Full time 1 hour Open Enrollment United Arab Emirates Dubai

Customer service is providing services to your customers before, during and after purchasing your products or services Through the program, we aim to provide a simple playlist of videos to help you build an exceptional customer service team that can tackle almost anything. [+]

Why did we develop the course? Customer service is providing services to your customers before, during and after purchasing your products or services. Good customer service is what all businesses aim for in order to meet the customers’ needs. In this simple course, we will take you through a step by step process of how to design a customer service plan to help you create loyal ambassadors for your business. Through the program, we aim to provide a simple playlist of videos to help you build an exceptional customer service participants. Who is it for? Every organization is advised to establish a customer service plan for employees to follow. All successful organizations use a customer plan as it is the key path to a growing fulfilled business. To request more information, fill in the enquiry form on the right side of this page or buy this course now here. [-]

Effective Customer Meetings

Potential E-Learning
Online Full time 1 hour Open Enrollment United Arab Emirates Dubai

Through the course, we aim to provide a simple yet practical playlist of videos with practical tips on how to get the best outcome from your customer meetings. [+]

Top Online Courses in Customer Relations. Why did we develop the course? Customer meetings are an essential part of business, and happen all the time but too often time and effort is wasted at meetings which are not well prepared, have no clear purpose and where attendees don’t have a clear outcome from the meeting. Through the course, we aim to provide a simple yet practical playlist of videos with practical tips on how to get the best outcome from your customer meetings. This playlist would be supported by a set of resources that would be available to the participants. Who is it for? Anyone that is new to customer meetings or wants people how have the experience but want to learn how improve their skills including: Recent Graduates, Employees, Managers & Entrepreneurs To request more information, fill in the enquiry form on the right side of this page or buy this course now here. [-]

Effective Business Meetings

Potential E-Learning
Online Open Enrollment United Arab Emirates Dubai

Working with clients meetings constitute an essential part of doing business, which are held periodically. Through this program, we aim to provide a simple playlist of videos that provide practical tips on the core business skills of aspiring professionals. [+]

Why do we have developed a course? Working with clients meetings constitute an essential part of doing business, which are held periodically. It is often wasting a lot of time and effort in meetings that are not clearly identify the purpose of which, or to prepare for it well, and therefore do not reach the audience in which to clear results. Through this program, we aim to provide a list of simple run of videos that provide practical advice on basic business skills for aspiring professionals. And it supports this regulation by a group of resources that will be available to all participants. People targeted New people in business meetings or who want to learn how to gain experience and improve their skills and competencies, for example: new graduates, employees, managers, entrepreneurial entrepreneurs. For more information, please fill out the form or purchase this course! [-]

Discovered The Needs Of Your Customers

Potential E-Learning
Online Open Enrollment United Arab Emirates Dubai

Through this program, we aim to provide a simple playlist of videos that provide practical tips on how to reveal the customer's requirements and give confidence in the solutions they offer. And it supports this regulation by a group of resources that will be available to all participants. [+]

Top Online Courses in Customer Relations. Why do we have developed a course? Salespeople are in constant competition to uncover the business requirements for customers to be able to provide the best solution for these requirements. This method may be ineffective and sometimes the client does not know what is the need for him, so it needs to steer. Through this program, we aim to provide a list of simple run of videos that provide practical advice on how to detect the client's requirements and to give confidence in the solutions they offer. And it supports this regulation by a group of resources that will be available to all participants. People targeted For anyone responsible for the sale of products includes: Al_husbat director and director of product and commanders officials about this process. For more information, please complete the form or purchase the course here! [-]

IT Service Management Foundation - ITSM Certification Training based on ISO/IEC 20000

Simplilearn
Online Part time Open Enrollment USA USA Online

The ITSM certification training focuses on the management of the IT services like planning, delivery and support to improve customer service. The certification demonstrates the professional’s ability to align business strategy to information technology. [+]

Key features 9.5 hours of self-paced learning 2 sample test papers Downloadable e-book Course description What is this course about? The ITSM certification training focuses on the management of the IT services like planning, delivery and support to improve customer service. The certification demonstrates the professional’s ability to align business strategy to information technology. Simplilearn’s ITSM certification training includes both online and classroom training that allows candidates to prepare for exam in the comfort of their own place and/or in a Classroom learning environment. Why is the certification most sought-after? ITSM is one of the most popular certifications for IT professionals. This certification helps professionals in improving the quality performance and project delivery rate of the company. ITSM enables organizations to: Improve quality of service Increase customer satisfaction Decrease operating costs Improve profit margins Improve product cycle time What learning benefits do you get from Simplilearn’s training? After completing this course, you will be able to: Describe business relationship management Discuss supplier management and their relationship with other processes Explain resolution processes such as Incident & service request management Define control processes What are the career benefits of this course? The demand for certified professionals in ITSM is growing enormously in the global market. Certified professionals can expect different roles such as Development engineer, Consultant, Product Developer, Service Assurance Manager, Project Manager, Application Support Manager, and so on. The value of ITSM has increased sharply in recent years and an ITSM certification is fast becoming an entry requirement for a... [-]

Office Management Course

Oplex Careers
Online Part time Open Enrollment United Kingdom UK Online

This Office Management Course will provide learners with a fantastic insight into learning key skills to work in an office as well as successfully manage an office. Covering aspects of effective communication skills, interacting with customers and clients, creating administrative strategies and more. [+]

Apply Now for Summer 2017

This Office Management Course will provide learners with a fantastic insight into learning key skills to work in an office as well as successfully manage an office. Covering aspects of effective communication skills, interacting with customers and clients, creating administrative strategies and more. Whether you are in a position already working in an office and want to progress into a management role, or are wanting to work in this field and need the confidence to start, or simply want to gain new skills, this course is perfect. Course Highlights Price: Only £19.00 Was £199.99 Course Type: Online Course Duration: 60 hours, recommended hours Syllabus: 9 course modules Tutor Support: Full tutor support included Exams: Yes, exam fees are included. Start learning: you can start your online learning 24/7 and study towards your goals. Fine Print Qualification: Level 3 CPD Award Certificate: PDF Certificate included with course, optional Hard Copies £9.99. Access: Unlimited 24/7 access for 12 months, option to extend if needed. Compatibility: Desktop, Mac, Laptop, Tablets, Smartphone and Smart Devices With over 60 hours of learning split across 9 easily accessible modules, the course has been designed to provide learners with an enjoyable and informative learning experience. The Office Management Course is studied online, meaning you can study in your own time, at your own pace, on your own schedule. Study whenever it suits you best, day or night. You’ll have access to the course 24 hours a day, 7 days a week for... [-]

Sales Fundamentals Online Short Course

Courses for Success
Online Part time Open Enrollment USA USA Online

Although the definition of a sale is simple enough, the process of turning someone into a buyer can be very complex. It requires you to convince someone with a potential interest that there is something for them in making their interest concrete – something that merits spending some of their hard-earned money. [+]

Learn Key Skills to Achieve Sales Targets Although the definition of a sale is simple enough, the process of turning someone into a buyer can be very complex. It requires you to convince someone with a potential interest that there is something for them in making their interest concrete – something that merits spending some of their hard-earned money. The Sales Fundamentals course will give you a basic sales process, plus some basic sales tools, that you can use to seal the deal, no matter what the size of the sale. You will become more confident, handle objections, and learn how to be a great closer. By the end of this course, you will be able to: Understand the language of sales Prepare for a sales opportunity Begin the discussion on the right foot Make an effective pitch Handle objections Seal the deal Follow up on sales Set sales goals Manage sales data Use a prospect board Course Fast Facts: Easy to follow and understand Only 6 to 8 hours of study is required 12 months access to course Delivered 100% on-line and accessible 24/7 from any computer or smartphone You can study from home or at work, at your own pace, in your own time Download printer friendly course content Certificate (IAOTS Accredited) Course Delivery Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone. Recognition & Accreditation These courses are internationally recognized and accredited by the International Association of... [-]

Marketing Basics Online Short Course

Courses for Success
Online Part time Open Enrollment USA USA Online

Marketing is an essential element for every business. It can be that one missing piece of the puzzle, and when it fits the big picture is revealed. In this course you will be given an introduction to marketing and its benefits. [+]

Top Online Courses in Customer Relations. Get a Better Understanding of Marketing and Grow Your Business Marketing is an essential element for every business. It can be that one missing piece of the puzzle, and when it fits the big picture is revealed. In this course you will be given an introduction to marketing and its benefits. If you are not marketing your business you will not grow, and if you do not grow you will not succeed. Marketing Basics will provide the basic knowledge to show you how to build and grow your business. Marketing has changed a lot recently and having a new perspective will give you the needed information to assist in making marketing decisions. No matter what your product or service is, your business will benefit with a better understanding of marketing. By the end of this course, you will be able to: Define your market Know the different types of marketing and ways to use them Learn effective ways of communicating with the customer Know how to set marketing goals and strategies Recognise common marketing mistakes and know how to avoid Course Fast Facts: Easy to follow and understand Only 6 to 8 hours of study is required 12 months access to course Delivered 100% on-line and accessible 24/7 from any computer or smartphone You can study from home or at work, at your own pace, in your own time Download printer friendly course content Certificate (IAOTS Accredited) Course Delivery Courses are accessed online via... [-]

Customer Service Online Short Course

Courses for Success
Online Part time Open Enrollment USA USA Online

Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their paychecks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers. [+]

Techniques to Ensure 100% Customer Satisfaction Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their paychecks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers. The Customer Service course will look at all types of customers and how we can serve them better and improve ourselves in the process. You will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business. By the end of this Customer Service Online Short Course, you will be able to: What Customer Service is How your attitude affects customers. How to identify and address the needs of your customers. How using excellent customer service can generate return business. How to build good will. How to provide customer service over the phone. How online tools can aid customer service. How to deal with difficult customers. Course Fast Facts: Easy to follow and understand Only 6 to 8 hours of study is required 12 months access to course Delivered 100% on-line and accessible 24/7 from any computer or smartphone You can study from home or at work, at your own pace, in your own time Download printer friendly course content Certificate (IAOTS Accredited) Course Delivery Courses are accessed online via our learning management system by any device... [-]

Salesforce - Training Course (Introduction & Intermediate Level)

E-Careers
Online Part time Open Enrollment United Kingdom UK Online Langley Marish

Become an efficient user of the most popular Customer Relationship Management (CRM) software in the world with this Salesforce training course. [+]

Top Online Courses in Customer Relations. What are the objectives of this course? This course is available to ensure that you have a comprehensive understanding of all the features and elements that lie within SalesForce. Introduction to SalesForce Intro to SalesForce Automation Working with the SalesForce System SalesForce Solution Salesforce Admin Migrating to SalesForce Course Conclusion Who is it intended for? This course is for anyone who has day-to-day contact with the SalesForce software and would like to know all of its functions and features, or anyone who is a prospective user looking to get ahead of the game. What marks this course apart? If you complete this course you will be able to utilise the CRM software to its full capacity as a salesman, sales manager or SalesForce specialist. What happens after requesting information? Once you have enquired you will be contacted by one of our specialist careers advisors who will be able to provide you with any further information you require. [-]

Course in Online Business: Customer Profiling for Success

FutureLearn
Online Full time Part time 4 weeks September 2017 United Kingdom UK Online + 1 more

This course will introduce you to how, where and why to gather data and how to use it to create customer personas and marketing strategies. [+]

Why join the course? When asked who their customer is, aspiring entrepreneurs often say “anyone”. This could not be further from the truth. This free online course will help you understand how you can use primary and secondary research, to identify the right customer and design engagement strategies to attract and retain them. Understand the data and discover your customer This course will introduce you to how, where and why to gather data and how to use it to create customer personas and marketing strategies. We will help you understand how to develop market analysis strategies and show you how to develop a marketing strategy to guide you towards implementation. By the end of the course, you will understand: who your customer is; how to use data to identify and profile your customer; how to uncover the reasons why they buy; and how to develop profiles and personas for your customer. Get expert online business advice This course is one of four in the Online Business Success program from RMIT University. On every course, you will be guided by academics from the College of Business and the Business Enterprise Unit. Plus you’ll hear from successful online entrepreneurs about how they targeted the most valuable customers for their business. What will you achieve? Identify who your customers/consumers are by analysing their characteristics, and prepare this information for further research Compare the level of involvement and types of purchase, to predict the impact it may have on customer purchase behaviour Apply primary... [-]