Course: ITILĀ® Intermediate CSI Certification Training


Program Description

Course: ITIL® Intermediate CSI Certification Training


Key features

  • 9 hours of self-paced learning
  • 10 end of chapter quizzes
  • 2 sample test papers
  • Exam fee included

Course description

What’s the focus of this course?

ITIL® Intermediate Continual Service Improvement Certification is an intermediate level certification offered to professionals within the ITIL® qualification scheme. Continual Service Improvement Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Lifecycle stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL® Continual Service Improvement publication.

Simplilearn brings ITIL® Intermediate CSI certification training that allows one to prepare for the ITIL® CSI exam in the comfort of their own place and/or in a Classroom learning environment.

Why is the certification most sought-after?

Simplilearn is accredited by APMG and TUV as an ITIL® Foundation and Intermediate Training provider. Simplilearn is also an Accredited Examination Centre (AEC) by APMG, TUV and EXIN. The ITIL® Intermediate CSI Certification is an intermediate level ITIL® certification offered to professionals who qualify the ITIL® CSI exam.

Simplilearn’s ITIL® Intermediate Training has a modular structure with each module focusing on different aspects of ITIL®. According to some of the leading job websites, ITIL® Intermediate CSI Certification is a pre-requisite for many key roles in the IT sector.

Certified professionals are most sought-after by Fortune 500 companies, across the globe, and the demand is sharply increasing.

What are the course objectives?

At the end of Simplilearn’s training in ITIL® Intermediate CSI, you will be able to:

  • Define continual service improvement
  • Describe continual service improvement principles and processes
  • Explain continual service improvement methods and techniques
  • Implement continual service improvement
  • Define strategies for challenges, CSFs, and risk factors
What are the career benefits of this course?

Simplilearn’s ITIL® Intermediate CSI course provides a complete management-level overview of continual service improvement, and all its related activities. According to some of the leading job websites, ITIL® Intermediate CSI Certification is a pre-requisite for many key roles in the IT sector.

Certified professionals can expect roles such as Service Delivery Team Member, Manager, or Head, Team Lead—Infrastructure, Senior Executive, Manager, Head—IT and many more. Certified professionals in this field are in high-demand and their job prospects grow in keeping with their certification levels. Certified professionals in ITIL® Intermediate CSI field are highly paid for their skills and expertise in the industry. According to recent surveys by, the median salary for certified professionals in this field is $98,619.

Who should take this course?

The main target group for the ITIL® Intermediate Qualification: Continual Service Improvement includes, but is not restricted to:

  • Chief information officers (CIOs)
  • Chief technology officers (CTOs)
  • Service designers
  • IT architects
  • IT planners
  • IT consultants
  • IT audit managers
  • IT security managers

Exam & certification

How will I become a ITIL Intermediate CSI certified?

ITIL Intermediate exam is governed by APMG, EXIN and CSME. Professionals require 21 hours of professional training before attending ITIL Intermediate Exam. The exam fee for ITIL Intermediate exam is different as per governing bodies.

What are the prerequisites for the certification?

To attend the ITIL Intermediate CSI certification exam, one has to undergo training through ATOs like Simplilearn and also be an ITIL Foundation certified.

What do I need to do to unlock my certificate?

Complete 85% of the course.

This school offers programs in:
  • English

Last updated September 28, 2017
Duration & Price
This course is Online
Start Date
Start date
Open Enrollment
Part time
799 USD
USA - USA Online
Start date: Open Enrollment
Application deadline Request Info
End date Request Info
Open Enrollment
USA - USA Online
Application deadline Request Info
End date Request Info