Course: ITILĀ® Basics: Beginners Guide to ITIL


Program Description

Course: ITIL® Basics: Beginners Guide to ITIL


Key features

  • 9 hours of high-quality e-learning content
  • 7 real-world examples
  • 27 end of chapter quizzes
  • Question bank of 40 questions
  • 1 simulation exam
  • Course completion certificate

Course description

What’s the focus of this course? ITIL®, owned by AXELOS Ltd, a joint venture between the Cabinet Office and Capita Plc, is a globally recognized IT service management certification. The Introduction to ITIL® Foundation course gives an overview of IT Service Management and an insight into the ITIL® Foundation certification, the entry level qualification in this field. Simplilearn’s Introduction to ITIL® Foundation course is an ideal course package for professionals who want to make their careers in IT Service Management and interested to know more about ITIL® certifications. The Introduction to ITIL® Foundation course outlines the implementation of best practices in IT Service Management and the use of IT as a tool for business change and growth. The Introduction to ITIL® Foundation course emphasizes on a practical approach to IT Service Management and gives a clear picture of how the ITIL® Foundation Certification can enable adapting a common framework of IT Service Management practices to deliver value to a business. Why is this certification popular? Currently, in its third version, ITIL® is the world’s most widely-used IT service management framework and is based on global best practices in IT service management. ITIL® enables organizations to:

  • Increase productivity
  • Optimize costs
  • Improve customer experience
  • Find a common language for service management
  • Gain a competitive edge
  • Build customer trust in the organization

ITIL® qualifications set international benchmarks of quality for IT professionals all over the world. Professionals taking up ITIL® training are encouraged to come up with new ideas and approaches to improve customer satisfaction. They learn to contribute effectively to service delivery in the organization. The value of ITIL® has increased sharply in recent years and an ITIL® certification is fast becoming an entry requirement for a majority of IT-based roles. According to the salary survey conducted by Global Knowledge and Penton, ITIL® Foundation certification is listed among the 15 top-paying certifications in 2014. Simplilearn’s Introduction to ITIL® Foundation provides a window into the ITIL® Foundation Certification. Why should you do this course? This course helps in acquiring a general awareness of the key elements, concepts, and terminology used in the ITIL lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices. The Introduction to ITIL® Foundation course can be taken by anybody interested to gain the basic knowledge, concepts, and core principles and practices of IT Service Management, and those who want to earn ITIL® qualifications. What are the course objectives? At the end of Simplilearn’s Introduction to ITIL® Foundation training, participants will be able to:

  • Explain the practice of IT Service Management
  • Describe all phases of ITIL Service Lifecycle
  • Define generic concepts in ITIL® 2011
  • Discuss the processes and functions in ITIL® 2011

What are the career benefits in-store for you? Introduction to ITIL® Foundation course helps you to understand the basic IT Service Management principles and practices. The next step after the Introduction to ITIL® Foundation is the ITIL® Foundation certification, which will enable you to contribute to the overall service improvement program of an organization. You will find career opportunities in IT service design and IT infrastructure management. According to, the average salary of an ITIL® certified professional is $95,000. According to, many companies like Dell, NIIT, Fujitsu, TCS, Wipro, Tech Mahindra, CSC, Accenture, Genpact, Citibank, HCL, IBM, Deutsche Bank, Reliance, Ericsson, Fidelity Investment Services, GE Capital, Goldman Sachs, HSBC, JP Morgan, KPMG, and Mercedes-Benz prefer IT Service Delivery and Support staff with ITIL® certification. Who should take this course? Operations managers, service delivery professionals, quality analysts, and production support engineers will find the course ideal. However, the Introduction to ITIL who is new to the industry or who requires a basic understanding of the ITIL framework.

Exam & certification

What qualifications do you need? There are no prerequisites for the Introduction to ITIL® Foundation course.

This school offers programs in:
  • English

Last updated November 21, 2017
Duration & Price
This course is Online
Start Date
Start date
Open Enrollment
Part time
99 USD
USA - USA Online
Start date: Open Enrollment
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Open Enrollment
USA - USA Online
Application deadline Request Info
End date Request Info