Online Master in Peace and Conflict Studies

Best Online Masters in Peace and Conflict Studies 2017

Peace and Conflict Studies
Online Master in Peace and Conflict Studies
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MicroMasters Program in Human Rights (Curtin University)

edX MicroMasters Programs
Online Full time Part time 36 weeks January 2017 USA Cambridge + 1 more

Learn about human rights as a multidisciplinary field from history to activism, development, and more. [+]

Top Online Masters in Peace and Conflict Studies. Average Length: 12 weeks per course Effort: 8-10 hours per week, per course Number Of Courses: 3 Courses in Program Subject: Humanities, Social Sciences Institution: Curtin University Institution Offering Credit: Curtin University Language: English Video Transcripts: English Price (USD): $300 per course Learn about human rights as a multidisciplinary field from history to activism, development, and more. Enrich your understanding of human rights ideas and practices at local, national and international levels throughout this series of courses from Curtin University. Human Rights Theory and Philosophy Explore what is meant by human rights through learning about the development of the conventional understanding of universal human rights as well as some of the major critiques of the concept. Human Rights and Development Discover why a critical understanding of development is paramount to addressing poverty, inequality, climate change, indigenous rights and issues of social justice. Activism, Advocacy and Change Learn about the role of social movements, advocacy groups and activism in bringing about social change. The series is multidisciplinary and will benefit anyone wanting to begin or advance their career across a broad range of disciplines. Gaining an awareness of contemporary issues in human rights is important in professions such as education, health, law, social work and development work, both in the public and private sector. You can also benefit from human rights knowledge in a voluntary capacity, advocating social justice, peace or building a sustainable future. Successful completion of all three verified courses (in addition to a pre-entry assessment task) provides an entry pathway into the Master of Human Rights degree program at Curtin University, which can be studied on campus or fully online. Subject to meeting Curtin’s entry requirements, you will receive credit for three of the ten units that comprise the degree program. Job Outlook Human rights is a multidisciplinary area that incorporates politics, anthropology, philosophy, education, social work and legal frameworks. Career opportunities include human rights worker, educator/teacher, health worker, lawyer, social worker, activist, mediation and conflict worker, community worker and development worker, in both the public and private sector. Graduates from Curtin’s degree program have gone on to work in anti-racism programs, human rights non-government organisations, policy development roles, direct service provision in a range of human services, and advocacy and lobbying positions. What You'll Learn: The role of modern human rights institutions. The political, historical and philosophical development of ideas about human rights that underpin current systems. Multi-disciplinary, multicultural and multi-religious perspectives of human rights. The roles that social movements, grass-roots campaigns and other initiatives have played in the development of human rights ideas and practices. MicroMasters Program Details How To Earn The MicroMasters Credential Successfully complete and earn a Verified Certificate in all three Human Rights courses. Take Your Credential To The Next Level Learners who successfully earn a Human Rights MicroMasters Credential are eligible to apply for Curtin University’s Master of Human Rights degree program. In addition to the MicroMasters Credential, students who successfully meet entry requirements will be credited with three of the required ten coursework units needed for completion of the Master of Human Rights degree program. To apply, you need to: meet Curtin’s academic and English language entry standards hold a bachelor degree or equivalent from any recognised institution in arts/humanities, psychology, education, social work, law, journalism or health OR hold a bachelor degree or equivalent from any recognised institution plus one year of relevant work experience complete and successfully pass a pre-entry assessment task at a cost of USD$300. Courses Human Rights Theory and Philosophy Explore what is meant by human rights through learning about the development of the conventional understanding of universal human rights... Human Rights and Development Discover why a critical understanding of development is paramount to addressing poverty, climate change and issues of social justice. Human Rights Activism, Advocacy and Change Learn about the role of social movements, advocacy groups and activism in bringing about social change. What is a MicroMasters Program? Developed to advance a career and born from Master's programs of leading universities, MicroMasters programs are a series of higher-level courses recognized by companies for real job relevancy, and may accelerate a Master's degree. [-]

Master's Degree In Conflict Resolution And Mediation

Fundación Universitaria Iberoamericana (FUNIBER)
Online Part time 6 - 24 months Spain

The MA in Conflict Resolution and Mediation is framed within the perspective of conflict studies. It offers participants an overview of recent ... [+]

MA in Conflict Resolution and Mediation

The MA in Conflict Resolution and Mediation is framed within the perspective of conflict studies. It offers participants an overview of recent knowledge about the conflict and develop skills and abilities in the different techniques of resolution / conflict transformation / disputes.

By articulating theoretical and pedagogical discussion of practical cases, within a space of interaction promoted by the teachers and the use of a Virtual Campus, a person who completes the Masters in Conflict Resolution and Mediation will be qualified to:

Knowing and mastering the best techniques in the resolution / transformation & oac ute; No conflicts / disputes in different areas. Know and use the latest techniques in online dispute resolution. ... [-]

Master's Degree In Mediation And Conflict Management

VIU Valencian International University
Online Part time 1 year April 2017 Spain Valencia

Mediation is a field of professional expertise in conflict management in different contexts: family, school, civil, criminal, community, intercultural, etc. For decades the European Community has been promoting the use of mediation, through recommendations that suggest its application as an alternative route and / or complementary to the courts. This Master in Mediation and Conflict Management offers the possibility to deepen the knowledge and application of theories, methods and techniques relating to conflict resolution and mediation. [+]

Top Online Masters in Peace and Conflict Studies. Master in Mediation and Conflict Management Mediation is a field of professional expertise in conflict management in different contexts: family, school, civil, criminal, community, intercultural, etc. For decades the European Community has been promoting the use of mediation, through recommendations that suggest its application as an alternative route and / or complementary to the courts. This Master in Mediation and Conflict Management offers the possibility to deepen the knowledge and application of theories, methods and techniques relating to conflict resolution and mediation. Career prospects Specialized Social Services Trade shifts free exercise of the profession (private Cabinets) Services or mediation centers Services of judicial measures Child protection services Family Meeting Points psychosocial teams of family courts Mediators lists of professional associations Guidance and Mediation Centers Commissions guidance teams and Coexistence of schools Professional conflict resolution centers and services for the elderly business environment and industrial (areas of personal and human relationships of companies) Services and social mediation associations, community and intercultural National Register (Ministry of Justice) Mediators / as Hospitals and Health Services Corrections Bodies and state security forces international and diplomatic services Consumer Care Offices Chambers of Commerce. domestic and foreign trade Labor relations Relations with the Public Administration political parties and unions notary and registry area insolvency administration Mediation, as an instrument for peaceful conflict management, is presented as one of the training projects with greater employability projection for the coming years, both in public and in private. It also enables to practice mediation and registration in the Official Register of Mediators at the Ministry of Justice, as regulated by law. [-]

Master in Humanitarian Action and Peacebuilding

UNITAR United Nations Institute for Training and Research
Online Part time 2 - 5 years February 2017 Switzerland Switzerland Online Geneva + 1 more

Complex man-made crises, conflicts, violence and unrests have become a global concern for the international community. Designing interventions in these extremely volatile environments requires specific knowledge and skills, to minimize negative impacts and maximize opportunities for positive and sustainable changes. [+]

Introduction Complex man-made crises, conflicts, violence and unrests have become a global concern for the international community. Designing interventions in these extremely volatile environments requires specific knowledge and skills, to minimize negative impacts and maximize opportunities for positive and sustainable changes. Built on the expertise of UNITAR and Oxford Brookes University (OBU), the Master in Humanitarian Action and Peacebuilding explores the interactions between these two fields, by linking theory with practice and applied knowledge. The programme envisages online lectures, discussions with key practitioners and the sharing of experiences, critical reflections, within the framework of an action research-based approach. The aim of the programme is to enhance reflective practices combining the art of conflict sensitive approaches to humanitarian and peacebuilding programming with the appreciation of the wider context in which these interventions unfold. The programme is designed for practitioners working in the fields of humanitarian action and peacebuilding, though is open also to personnel working in related fields (such as military and police officers deployed or about to be deployed in field operations, civil servants – including diplomats – in charge of humanitarian affairs, academics teaching humanitarian affairs, journalists, etc.) seeking to develop a more holistic understanding of critical issues related to humanitarian action and peacebuilding. Finally, the programme addresses practitioners working in other professional sectors, interested in exploring opportunities in the fields of humanitarian action and peacebuilding. Main topics covered by the Master in Humanitarian Action and Peacebuilding include: Contexts of humanitarian action and peacebuilding; Theories and practices related to the different dimensions of humanitarian action and peacebuilding – with a specific focus on protection actions; Methods and tools (for mapping, assessment, management, etc.) needed by practitioners working in the fields of humanitarian action and peacebuilding to address current and emerging challenges. Approach A student-centered, multidisciplinary approach, in which the workplace is used as the main learning environment UNITAR and OBU have developed an extensive expertise in the delivery of online programmes. Using Internet as a medium, students, practitioners and scholars are brought together in a unique virtual learning environment designed to valorize experiential and collaborative learning. Distinctive features of the Master include: Full online delivery, allowing for a flexible schedule designed to fit the specific needs of full-time working professionals; Student-centered approach, in which the learner and the learning experience at the core of the programme; Leading-edge insights into prevailing theories and practices; Lifelong learning approach, in which the workplace is used as the main learning environment; Multi-cultural pedagogy, particularly attentive at the diversity of paradigms, perceptions and intellectual traditions; Multi-disciplinary approach. Curriculum Students benefit from an experienced faculty of scholars and practitioners, peer-to-peer collaboration, and a curriculum that reflects current theory and practice. Required Courses Core Modules P30320 From Conflict Sensitivity to Conflict Transformation P30321 Culture-Sensitivity in Conflict and Post-Conflict Settings P30323 Leadership, Team and Self-management in Conflict Settings Issues-based Modules P30324 Protection of Civilians in Conflict and Post-Conflict Settings P30325 Post-Conflict Stabilization and Recovery P30322 Humanitarian and Peacebuilding Programmes in Urban Conflicts Research Component P30326 Conflict and Post-Conflict Research: Methods and Ethics P30327 Practice-based Study/Dissertation Alternative Courses P30328 Independent Study The Master in Humanitarian Action and Peacebuilding is awarded upon completion of 180 UK Credits. Students may alternatively opt for a PG Certificate upon completion of 60 UK Credits (corresponding to the three core modules) or a PG Diploma upon completion of 120 UK Credits (corresponding to the three core modules and the three issues-based modules). Duration The average duration of the Master and PG Diploma is 30 months (minimum duration 2 years; maximum duration 5 years). The average duration of the PG Certificate is 12 months (maximum duration 2 years). Application Information The programme is open to all candidates who fulfil at least one of the following conditions: Hold an approved undergraduate honors degree (or equivalent) at '1st’ or ‘upper second class' (i.e. a ‘2:1’) in a relevant discipline and preferably experience in the field of humanitarian action and peace-building or related fields; Hold a relevant recognized diploma and/or certified professional training and 3 to 5 years of experience in the field of humanitarian action and peacebuilding or related fields; Have substantial and proven field experience of minimum 10 years in humanitarian action, peacebuilding and related fields. English Language If first language is not English, student must satisfy English language requirements providing evidence of an IELTS level of 6.5 or recognized equivalent. In exceptional circumstances, where applicants can show that they have qualifications or experience or both that demonstrate that they have knowledge and capabilities equivalent to those possessed by holders of the qualifications listed above, they may be admitted with dispensation from the requirement to possess those qualifications. Admission with Credits Applications will also be considered from potential candidates who wish to seek accreditation for their prior experiential learning or earlier qualifications. Applicants with prior certificated or experiential learning who make the case in writing with appropriate supporting documents may be admitted with exemption from or credit for, up to two-thirds of the credit value of the Brookes Postgraduate award. Application Instructions The Project Managers are available to students during the application process. Students are encouraged to email the Project Managers at mahap@unitar.org or mahap@brookes.ac.uk with any questions during the application process. All applicants are required to apply online through UK Pass. Students must complete all required fields and uploads prior to submission. More information on the application process are available at: http://architecture.brookes.ac.uk/research/cendep Tuition and Fees 8’500 GBP [-]

Master in Conflictology

UNITAR United Nations Institute for Training and Research
Online Part time 3 - 5 semesters February 2017 Switzerland Geneva Switzerland Online + 1 more

Violent conflicts and wars have been recurrent throughout history. Only in the first half of 2016, millions of individuals have been affected on a daily basis. From increased insecurity, to economic instability and the collapse of law and order, the effects of conflict at the local, national, regional and international levels are devastating. [+]

Top Online Masters in Peace and Conflict Studies. Introduction Violent conflicts and wars have been recurrent throughout history. Only in the first half of 2016, millions of individuals have been affected on a daily basis. From increased insecurity, to economic instability and the collapse of law and order, the effects of conflict at the local, national, regional and international levels are devastating. Built on the expertise of UNITAR and the Univeristat Oberta de Catalunya (UOC), the Master in Conflictology presents a unique opportunity to professionals working within the framework of international and regional organizations, as well as governmental and non-governmental institutions to examine conflicts in all of their dimensions and to explore innovative approaches for their management, resolution and transformation, through a network of world-leading academics and experts The programme aims at professionals (civilian, military and police) working in conflict-prone environments, within the framework of international and regional organizations (United Nations, African Union, European Union – among others), as well as governmental and non-governmental organizations. Additionally, the Master’s Degree and related qualifications are open to graduate students, young researchers and other academics interest in understanding conflicts and acquiring skills to address them. By choosing the International Master’s Degree in Conflictology, students gain access to a broad group of alumni spread across the world. Becoming a part of this community will be a valuable asset for a lifetime. Approach A student-centered, multidisciplinary approach, in which the workplace is used as the main learning environment UNITAR and UOC have developed an extensive expertise in the delivery of online programmes. Using Internet as a medium, students, practitioners and scholars are brought together in a unique virtual learning environment designed to valorize experiential and collaborative learning. Distinctive features of the Master include: Full online delivery, allowing for a flexible schedule designed to fit the specific needs of full-time working professionals; Student-centered approach, in which the learner and the learning experience at the core of the programme; Leading-edge insights into prevailing theories and practices; Lifelong learning approach, in which the workplace is used as the main learning environment; Multi-cultural pedagogy, particularly attentive at the diversity of paradigms, perceptions and intellectual traditions; Multi-disciplinary approach. Required Courses Students benefit from an experienced faculty of scholars and practitioners, peer-to-peer collaboration, and a curriculum that reflects current theory and practice. UN.002 Introduction to Peace Operations UN.003 History of United Nations Peace Operations UN.000 Understanding Conflict and Conflict Analysis UN.001 Conflict Resolution B1.044 Media and Peacebuilding B1.042 Philosophy of Peace B1.048 Deconstructing War B1.045 Crisis Management UN.004 Human Security B1.046 Economy and Conflict B1.055 Project Armed Conflicts and Crisis Management B1.051 Non Violence B1.049 Intercultural/Ethnic Conflict and the Management of Diversity B1.054 Business Ethics B1.050 Family Mediation B1.052 Business Mediation B1.101 Mandate Evaluation B1.053 Implementation of Conflict Strategy in Workplace and Commercial Conflicts B1.700 Master's final project The Master in Conflictology is awarded upon completion of 60 ECTS. The Master in Conflictology is a UOC Certified Master’s Degree, awarded according to the rules and regulations set by the Spanish education system. Giving its specificity, it does not give general access to Doctoral studies (Ph.D. and similar). Validation of credits for access to such programmes can be requested from competent institutions. For more information, students should contact conflictology@unitar.org Students may alternatively opt for a specialization certificate (Specialization in Crisis Management or Specialization in Armed Conflicts) upon completion of 15 credits or a post-graduate certificate (Post-graduate Certificate in Armed Conflicts and Crisis Management) upon completion of 30 credits. Duration The maximum duration of the Master in Conflictology and the Post-graduate Certificate in Armed Conflict and Crisis Management shall be of 5 semesters. The minimum duration of both programmes shall be of 3 semesters. The maximum duration of the Specialization in Armed Conflict and the Specialization in Crisis Management shall be of 1 semester. The minimum duration of both programmes shall be of 1 semester. Application Information In order to be considered for the Master in Conflictology, students must have completed an undergraduate degree, be fluent in English, possess a valid passport or national ID card. Same requirements apply for the other programmes. Application Deadlines To be considered for the Fall-term: 15 August To be considered for the Spring-term: 15 January Applications received after the final deadline are evaluated case by case on a rolling basis. Application Instructions The Project Manager is available to students during the application process. Students are encouraged to email the Project Manager at conflictology@unitar.org with any questions during the application process. All applicants are required to apply online at: http://www.unitar.org/ptp/registration Students must complete all required fields and uploads prior to submission. Required Application Materials Application Form Applicants must complete the online application available at: http://www.unitar.org/ptp/registration Passport / National ID Applicants must submit a scanned copy of a valid passport or national ID card. Scans must be clear and legible. Transcripts Applicants must upload transcript, mark sheet, or academic record for each institution in the relevant section of the online application. All transcript uploads must be accompanied by a key, a legend, or the back copy of the transcript. Non-English transcripts must be accompanied by an English translation. Full name of the applicant must appear on the transcript/record. Scans must be clear and legible. Supporting documents (or any other document) must not be mailed if they have been uploaded with the online application, unless requested by the Selection Committee. In case of troubles uploading transcript, applicants shall email conflictology@unitar.org and give a detailed description of the issue and attach the document in question. UNITAR reserves the right to require official transcripts at any time during the admission process. Any fraudulent activity or discrepancies found between uploaded and official transcripts will result in the immediate revocation of admission and/or dismissal from the programme. Essay / Academic Writing Sample Applicants may submit a 400-word-limit academic writing sample, in English. Published or unpublished academic research papers or a coherent excerpt from a longer paper are acceptable. Motivation Letter / Statement of Purpose (Optional) Applicants must submit a 400-word-limit Motivation Letter / Statement of Purpose explaining the reasons for pursuing the degree, the professional goals, and why they consider the programme to be a match for them. Recommendation Letter (Optional) One academic/professional letter of recommendation is required. Recommenders can submit recommendations by e-mail at conflictology@unitar.org Application Status Applications become complete and ready for review once all required items have been received by UNITAR. Students should allow 2 to 3 weeks from the date they submitted their application for its review by the Selection Committee. The Selection Committee will notify applicants by email if their file is missing any documents and again when their file is complete for review. These notifications are sent to the email address provided in the online application. Tuition and Fees 12’500 USD [-]

Master in Conflictology

UOC Universitat Oberta de Catalunya
Online Full time 5 semesters October 2017 Spain Barcelona

Conflicts are everyday occurrences in people's lives, social groups and international relations. In all historic times, in all cultures, groups and countries, the quest for peace has been ongoing. Costs incurred because of conflicts are very high: human suffering, economic losses and moral degradation. [+]

Conflicts are everyday occurrences in people's lives, social groups and international relations. In all historic times, in all cultures, groups and countries, the quest for peace has been ongoing. Costs incurred because of conflicts are very high: human suffering, economic losses and moral degradation. The efforts made by humankind to live in peace give us insight to accomplish real results, eliminate war, transform conflicts and manage them positively. This master course in conflictology draws from this insight, systematises knowledge and presents it in an advanced and efficient educational manner. Conflict resolution, transformation, mediation and management, studies and culture of peace are synonyms and they describe the scientific and multi-disciplinary approach of conflictology. Practitioners and academics from prestigious universities and peace research institutes from different countries around the world get together in this virtual course that makes it possible, with the UOC's years' experience, for anyone, no matter where they live, to access this international master course and prepare for professional practice. This programme trains students in all applications of conflictology (family, trade, social, political, international, armed conflicts), facilitates internships, preparation of research programmes and the development of your own professional projects giving you access to the largest network of people working to promote peace. Objectives to know the theory, its different approaches and the nature of contemporary conflicts to acquire skills of analysis and the ability to plan actions for peaceful interventions, both for the prevention of conflicts and for intervening during their development to learn techniques and strategies for intelligent non-violent intervention in conflict situations to access information and knowledge to be able to develop efficient intervention programmes and manage the quest for positive specific solutions to be able to lead and facilitate negotiation and mediation processes to transform the way to communicate both to prevent and to end conflicts. Compentencies Understanding the overall concept of what we mean by conflict resolution, its terminology and the action criteria, techniques and methods specific to it. Understanding and learning how to analyse how family, education, political, social and armed conflicts occur and also learn how to manage, transform and resolve them using strategies, techniques and resources for an intelligent and non-violent intervention. Acquiring the skills to analyse and plan the action in peaceful interventions in conflicts, both from the prevention and intervention perspective as the conflict occurs. Having the ability to develop communication aspects to prevent, direct and pacify conflicts. Knowing how to find information and knowledge to develop efficient intervention programmes and manage the search for specific and positive solutions. Designing, managing and developing conflict resolution processes based on the different techniques and procedures. Student profile any person with responsibilities and interests in solving conflicts consultants, executives, leaders, lawyers of any industry civil servants and managers of private and public organisations directors and staff of NGOs, companies and other organisations working in conflict areas, in reconstruction, development and international cooperation politicians and trade unionists members of the armed forces and the police. Academic requirements To be admitted on a master's degree or postgraduate diploma course, you need to be able to accredit an official qualification. If you cannot accredit this qualification, you will be awarded a university extension diploma. To be admitted on a specialization course (specialization certificate), you do not need to be able to accredit an official qualification. To be able to read and write in English. Prior knowledge No prior knowledge required. Learning resources UOC graduate courses have digital format materials. Students receive the materials as the course progresses. Degrees Once the overall assessment process has been completed successfully, the UOC will issue a Master Diploma/ Postgraduate Diploma/Specialization Certificate to those participants with an accredited university qualification that is valid in Spain. Should you not have such a qualification, a Certificate will be issued. [-]

Master Expert in Conflict Resolution

Divulgazione Dinamica
Online Part time 900 hours September 2017 Spain Sevilla

The Master Expert in Conflict Resolution is made up of two titles in a single accreditation. These titles are targeted towards two complementary areas and summative [+]

PROGRAM LANGUAGE: ITALIAN

Master Expert in Conflict Resolution The Master Expert in Conflict Resolution is made up of two titles in a single accreditation. These titles are targeted towards two complementary areas and summative at the level of knowledge, which clearly manifest a high degree of specialization. CONTENTS: TITLE: EXPERT IN MEDIATION 1. IMMIGRATION. SOCIAL ISSUES- Immigration as a structural process through history- The concept of citizenship and nationality- The law against foreigners- Aliens and cultural pluralism- Aliens and welfare state- Socio-cultural characteristics of the immigrant population. Papers 2. FIRM MANAGEMENT OF MULTICULTURAL- The migration- Treatment of the difference in the company- Culture and intercultural relations. Keys to their farm management- Intercultural skills as a professional expertise- Intercultural training firm 3. ANIMATION SOCIO-PROFESSIONAL- Socio-cultural Animation- Participation- Socio-professional- Project ORLA 4. LABOUR MARKET- Policies for employment and training- The characteristics of the working world in our country at the end of the twentieth century, in relation to new technologies and sources of employment in favor of new 5. PROFESSIONAL ORIENTATION- Define what is meant by vocational guidance, how to organize this process, what methodology to use, what type of customers use the services of orientation, and analyzes the characteristics of these collective 6. EMPLOYABILITY- The process of professional integration- Active labor market policies, aimed at both enterprise creation and vocational training to promote employment and inclusion TITLE: MASTER IN SOCIAL MEDIATION 7. CONFLICT PREVENTION- Concept and types of conflict- Strategy of prevention of conflicts 8. CONFLICT RESOLUTION- Gathering the materials for understanding the conflict- Analyzing the conflict. Holistic and specific- The alternative methods of dispute resolution- Mediation 9. EVALUATION OF MEDIATION- Evaluation as a strategy to streamline processes and mediation programs- Concept, objectives and functions- Prospects and approaches to the evaluation- Planning and development of evaluation- The evaluation report- Characteristics, structure and target- Evaluation of the assessment. Improvement of measurement processes 10. MEDIATION IN EDUCATIONAL CONTEXTS- The coexistence school- Mediation school: Key Concepts- The conflict in the school. Prevention and resolution of conflicts- Skills and techniques for mediation- The mediator- Benefits of school mediation 11. FAMILY MEDIATION- Background of family mediation- The concept of family mediation- Models of intervention in the mediation- The role of the mediator- Stages of mediation- Legal framework. Mediation program for the separation and divorce- The couple and the mediation 12. JUVENILE MEDIATION- Profile of young broker- Differences with the rest of the professionals who work with young people- Young people on the social scene- Young people at the scene of the conflict 13. COMMUNITY MEDIATION- Social and Community Mediation- Community Mediation as a methodology- Analysis of the communal reality- Development and Community culmination of the process of mediation- Areas of Application- Evaluation of the Community Mediation 14. MEDIATION- Introduction. Intercultural Mediation- Profile of the intercultural mediator- Scope of intercultural mediation 15. MEDIATION: TOOLS AND TECHNIQUES- Intercultural mediation- Practice of intercultural mediation- The mediator in the mediation process: steps and recommendations- Models of intercultural mediation- Tools... [-]