Online Course in Information Systems in United Kingdom

View all Online Courses in Information Systems in United Kingdom 2017

Information Systems

The United Kingdom of Great Britain and Northern Ireland, commonly known as the United Kingdom and Britain, is a sovereign state located off the north-western coast of continental Europe.The two most famous (and oldest) universities are Oxford and Cambridge (often referred to as Oxbridge by many Britons) England also has several other world-class institutions, including several in London (notably Imperial College, the London School of Economics, University College London and King's College London, all are part of London University)

Online Course in Information Systems in United Kingdom

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Course in Big Data: Statistical Inference and Machine Learning

FutureLearn
Online Full time Part time 2 weeks September 2017 United Kingdom London + 1 more

This free online course equips you for working with these solutions by introducing you to selected statistical and machine learning techniques used for analysing large datasets and extracting information. [+]

Online Courses in Information Systems in United Kingdom. Course in Big Data: Statistical Inference and Machine Learning Everyone has heard of big data. Many people have big data. But only some people know what to do with big data when they have it. So what’s the problem? Well, the big problem is that the data is big—the size, complexity and diversity of datasets increases every day. This means that we need new technological or methodological solutions for analysing data. There is a great demand for people with the skills and know-how to do big data analytics. Extract information from large datasets This free online course equips you for working with these solutions by introducing you to selected statistical and machine learning techniques used for analysing large datasets and extracting information. Of course, we can’t teach everything in one course, so we have focused on giving an overview of a selection of common methods. You will become familiar with predictive analysis, dimension reduction, machine learning and clustering techniques. You will also discover how simple decision trees can help us make informed decisions and you can dive into statistical learning theory. Explore real-world big data problems These methods will be described through case studies that explain how each is applied to solve real-world problems. You can also develop your coding skills by applying the techniques you’ve just learnt to complete hands-on tasks and obtain results. Just as there are many statistical and machine learning methods for big data analytics, there are also many software packages (see ‘Requirements’ below) that can be used for this purpose. In this course, we will expose you to three such packages, so that you can start to become familiar with using different tools, and can gain confidence in going further with these packages or using others that may come your way. Continue learning with the Big Data Analytics program This course is one of four in the Big Data Analytics program on FutureLearn from the ARC Centre of Excellence for Mathematical and Statistical Frontiers at Queensland University of Technology (QUT). The program enables you to understand how big data is collected and managed, before exploring statistical inference, machine learning, mathematical modelling and data visualisation. When you complete all four courses and buy a Certificate of Achievement for each, you will earn a FutureLearn Award as proof of completing the program of study. Acknowledgements QUT would like to thank the following content contributors: Tomasz Bednarz Amy Cook Miles McBain Kerrie Mengersen Sam Rathmanner Nan Ye Requirements You will enjoy this course most and benefit from the learning experience if you have a basic understanding of statistics and mathematics at an undergraduate level. In this course you will be using the following free tools. Please review the product websites below to ensure your system meets the minimum requirements: R and R Studio Desktop (open source edition) You will complete practical exercises using R Studio, so you’ll need to be familiar enough with R to: install a package import data read and run starter code develop a solution or read through a solution and gain understanding from it. NOTE: You must first have a working installation of R to use R Studio. H2O Flow H2O Flow can be used as a stand-alone package for big data analytics or can be used in conjunction with R. This package will allow you to tackle larger problems that you might encounter in your own work. WEKA WEKA is a popular workbench for machine learning and statistical analysis. It comprises a very wide range of tools that are suitable for big data analysis. Knowing R, H2O Flow and WEKA will give you a powerful, flexible and scalable set of tools to manipulate and analyse big data. [-]

ITIL® Expert Level - Managing across the Lifecycle (MALC) Training

E-Careers
Online Part time 12 months Open Enrollment United Kingdom UK Online

ITIL® Managing Across the Lifecycle is a higher level of qualification within the ITIL® certification scheme. The certification aids students in being able to demonstrate knowledge of the ITIL® scheme in its entirety. [+]

What are the objectives of this course? The ITIL Managing Across the Lifecycle course will help you to develop the skills you need to oversee the complete ITIL service lifecycle and deliver the projected benefits and improvements. Building a communications framework that keeps stakeholders engaged and informed throughout the ITIL lifecycle. Building robust processes to manage cases and issues across the entire service delivery framework. Using the framework to manage issues as they pass through each stage of the lifecycle. Arranging organisational structures to deliver high quality IT services and applying rules to ensure frameworks are adhered to. Putting the framework into operation and using measurement and assessment to implement a continuous improvement program that delivers a consistent, repeatable ROI. Who is it intended for? Anyone who has completed the ITIL® Intermediate Track, amassed the 17 credits of their choice and is interested in furthering their career within the IT service management field to achieve a well-rounded, superior knowledge of skills in ITIL®. Requirements In order to take the Managing Across the Lifecycle exam, you must have achieved 17 units from the Foundation stage and Intermediate stage courses that best suit your professional and personal development goals. What marks this course apart? Once the Managing Across the Lifecycle exam has been passed, you will be able to oversee the ITIL® lifecycle in its entirety. Roles that usually demand this include business change manager, IT director or service delivery manager. Upon completion of the ITIL® Expert you can go on to apply for the title of ITIL® Master. What happens after requesting information? Once you have enquired you will be contacted by one of our specialist careers advisors who will be able to provide you with any further information you require. [-]

ITIL® Expert Level - Managing across the Lifecycle (MALC) Training & Exam Package

E-Careers
Online Part time 12 months Open Enrollment United Kingdom UK Online

ITIL® Managing Across the Lifecycle is a higher level of qualification within the ITIL® certification scheme. The certification aids students in being able to demonstrate knowledge of the ITIL® scheme in its entirety. [+]

Online Courses in Information Systems in United Kingdom. What are the objectives of this course? The ITIL® Managing Across the Lifecycle course will help you to develop the skills you need to oversee the complete ITIL® service lifecycle and deliver the projected benefits and improvements. Building a communications framework that keeps stakeholders engaged and informed throughout the ITIL® lifecycle. Building robust processes to manage cases and issues across the entire service delivery framework. Using the framework to manage issues as they pass through each stage of the lifecycle. Arranging organisational structures to deliver high quality IT services and applying rules to ensure frameworks are adhered to. Putting the framework into operation and using measurement and assessment to implement a continuous improvement program that delivers a consistent, repeatable ROI. Who is it intended for? Anyone who has completed the ITIL® Intermediate Track, amassed the 17 credits of their choice and is interested in furthering their career within the IT service management field to achieve a well-rounded, superior knowledge of skills in ITIL®. Requirements In order to take the Managing Across the Lifecycle exam, you must have achieved 17 units from the Foundation stage and Intermediate stage courses that best suit your professional and personal development goals. What marks this course apart? Once the Managing Across the Lifecycle exam has been passed, you will be able to oversee the ITIL® lifecycle in its entirety. Roles that usually demand this include business change manager, IT director or service delivery manager. Upon completion of the ITIL® Expert you can go on to apply for the title of ITIL® Master. What happens after requesting information? Once you have enquired you will be contacted by one of our specialist careers advisors who will be able to provide you with any further information you require. [-]

ITIL® Intermediate Level - Service Offerings & Agreements (SOA) Training & Exam Package

E-Careers
Online Part time 12 months Open Enrollment United Kingdom UK Online

Focus on the service offerings and agreements element of the ITIL® framework and get certified with this training and examination package. [+]

What are the objectives of this course? The ITIL® SOA course will introduce students to the concepts behind service offerings and service level agreements, before moving on to more detailed analysis of the procedures and actions. Capturing user needs and defining services to match. Tracking and publicising services on offer to users and stakeholders. Negotiating and defining Service Level Agreements and assigning roles and responsibilities to ensure they are maintained. Monitoring service usage and assigning resources as and when required to maintain SLAs. Integrating third parties into service provision and defining processes that maintain SLAs and service quality. Defining the business value of formalised IT operations and using insights gained for better budgeting. Collecting service user feedback and resolving complaints to raise satisfaction levels. Defining the human resources required to deliver services and assigning roles and duties to maintain standards. Specifying and implementing the technologies required to assist with service provision. Who is it intended for? The course will be of interest to IT operations managers, service desk managers and IT professionals who already hold the ITIL® Foundation Qualification. The course will help IT professionals to build and deploy service offerings and agreements that meet the needs of their service users without affecting other business goals. Requirements In order to take the Service Offerings and Agreement exam, you must have passed the ITIL® Foundation Examination. There are no pre-requisites to take the course but we recommend you have a good knowledge of service management and have taken the ITIL® Foundation course. What marks this course apart? Once the Service Offerings and Agreements exam has been passed you will be able to function as an IT Finance Manager, Business Continuity Manager or Service Portfolio Manager. The course counts as four of the necessary 17 credits to move onto Managing Across the Lifecycle course which leads to the title of “ITIL® Expert”. What happens after requesting information? Once you have enquired you will be contacted by one of our specialist careers advisors who will be able to provide you with any further information you require. [-]

Cyber Security & Ethical Hacker Expert - Training Package (with CISA, CISSP, CISM, CHFI & CEH)

E-Careers
Online Part time Open Enrollment United Kingdom UK Online

Master the skills needed to reach the highest levels of IT security professionalism and stand out from the crowd with this all-inclusive five course Cyber Security & Ethical Hacker Expert package. [+]

Online Courses in Information Systems in United Kingdom. What are the objectives of this course? The course includes all the materials needed to study towards obtaining the most recognised certifications in the industry: Certified Ethical Hacker (CEH) Using enumeration to catalogue system resources and potential routes to breach. Automated tools for breaching security including Trojans, backdoors, viruses, worms and Denial of Service (DOS) attacks. The role of social engineering to steal confidential information directly from employees. Using sniffers and session hijacking to mask illegal access to system resources. Web-based attacks that can take online systems down. How wireless network security can be breached. How hackers avoid protective measures like IDS, firewalls and honeypots. Using cryptography and steganography to protect data. How to use the Metasploit toolkit to assess network protection measures and apply fixes where appropriate. Computer Hacking Forensic Investigator (CHFI) How to carry out an investigation according to industry best practice principles and legal guidelines. Searching and seizing resources as required for the investigation. How to handle digital evidence to maintain legal standards. What the first responder needs to do as soon as a breach is identified to prevent loss of evidence or failing to meet legal evidence requirements. Acquiring and duplicating data Using Access Data’s Forensic Toolkit (FTK), EnCase and special steps to review data whilst leaving all evidence intact. Understanding steganography and how such techniques can be used to mask data theft. Password recovery techniques and how to circumvent basic technologies employed to hide criminal activity. Certified Information Security Manager (CISM) Information security management How to develop an information security strategy. Risk assessment methodologies How to implement an info risk assessment process Conversation of strategies into implementation plans Integrating enterprise business objectives and info security policies Security stakeholder education process Components of incident response Certified Information Systems Auditor (CISA) Internal control classifications IT strategy Information systems maintenance practices Media disposal process How to evaluate service level management practices Network security devices and network components Business continuity and disaster recovery regulations Certified Information Systems Security Professional (CISSP) Accounts and identity management Technical penetration testing Layers of protection Connectivity interfaces and applications Digital signature overview How to apply integrity controls Types of encryption Software OS and design Data backup and control Policy and program management Who is it intended for? This package is for anyone who is looking to gain extensive, expert knowledge in IT security. Requirements There are no pre-requisites for this course. In order to obtain certification for CISSP students must have at least five years of recent full-time professional work experience in at least 2 of the 8 CISSP domains. What marks this course apart? With this package the IT security world is truly your oyster. You can function in roles such as lead auditing manager, IT security architect and IT security consultant. What happens after requesting information? Once you have enquired you will be contacted by one of our specialist careers advisors who will be able to provide you with any further information you require. [-]

CISSP® (Certified Information Systems Security Professional) - Training Programme

E-Careers
Online Part time Open Enrollment United Kingdom UK Online

Master information systems security and get on your way to earning a globally recognised qualification which is seen as a benchmark in the industry with this Certified Information System Security Professional (CISSP) course. [+]

What are the objectives of this course? The CISSP course will provide you with the knowledge to manage, operate, develop and plan an effective network security infrastructure in an enterprise environment. The principles of access control and how they can be strengthened and applied to keep unauthorised users out of a system. Telecommunications and network systems that need to be hardened to prevent data loss or theft. The role that information governance and risk management play in raising security standards and how they need to be applied to corporate information systems. The importance of secure software architecture and design to help ensure that in-house systems protect data and resources. Using cryptography to protect data in transit and prevent unauthorised access of files without the correct encryption keys. Using security architecture and design principles to limit data access and potential angles of attack. Monitoring, auditing and improving operations security to keep systems secure at the point of access. Designing and implementing business continuity and disaster recovery plans to help re-establish operations as quickly as possible following a serious outage. Legal obligations of data security and obligations that must be fulfilled in the event of a criminal investigation. Physical and environmental security considerations Who is it intended for? This course is for IT professionals who need to improve their practical skills and attain a professional qualification or those who would like to specialise in IT security. Requirements Students must have at least five years of recent full-time professional work experience in at least 2 of the 8 domains of CISSP: Security and Risk Management Asset Security Security Engineering Communications and Network Security Identity and Access Management Security Assessment and Testing Security Operations Software Development Security What marks this course apart? When students have taken the CISSP course they are then able to sit the examination through the International Information Systems Security Certification Consortium (ISC)². Once you have completed this exam you will be able to function in roles such as security architect, security analyst and security systems engineer. What happens after requesting information? Once you have enquired you will be contacted by one of our specialist careers advisors who will be able to provide you with any further information you require. [-]

CISA (ISACA Certified Information Systems Auditor) - Trainng Programme

E-Careers
Online Part time Open Enrollment United Kingdom UK Online

Demonstrate excellence in IT systems auditing by completing the industry-leading ISACA Certified Information Systems Auditor (CISA) course. [+]

Online Courses in Information Systems in United Kingdom. What are the objectives of this course? In this training programme, you will learn the theories and practical skills necessary with this course designed to meet the rigorous requirements of ISACA. The information systems audit process and how it is applied in a real-world environment. The importance of applying information technology governance principles to maintain levels of security and availability. Defining and managing the information systems and infrastructure lifecycle to better plan for upgrade and replacements. Codifying IT service delivery and support mechanisms and levels to ensure that systems and users remain fully productive and issues are properly prioritised. Identifying critical information assets and designing systems to protect each from loss, theft or unauthorised access. Building a business continuity and disaster recovery strategy that will help keep the organisation running in the event of a major system failure. Who is it intended for? This course is for you if you are an IT professional responsible for audit, control and security of corporate computer and networking resources or if you are a member of an IT security team member. In both cases it can give an industry-recognised qualification to prove their competence. Requirements There are no pre-requisites to take this course. There is a requirement of five years IT auditing, control or security work experience to certify. What marks this course apart? Upon completion of this course and subsequent achievement of the qualification, you will be able to function in roles such as IT auditor, IT security architect and IT audit manager. What happens after requesting information? Once you have enquired you will be contacted by one of our specialist careers advisors who will be able to provide you with any further information you require. [-]

Cisco CCNA Routing & Switching Courseware (with Live Labs)

E-Careers
Online Part time Open Enrollment United Kingdom UK Online

Seek employment opportunities in the always expanding IT networking industry by completing this Cisco CCNA Routing & Switching course that comes with Live Labs included. [+]

What are the objectives of this course? Develop industry-leading skills and work towards certification with this Cisco CCNA training package. The new and updated ICND1 v2 and ICND2 v2 course provides students with network infrastructure knowhow forming the first steps towards earning CCNA certification. The live labs are a dedicated PC hardware resource allowing candidates to test their knowledge while progressing through the course. Ensuring they have an ability to translate course theory into practical skills which can be applied to real world situations. The course starts with the CCENT/ICND1, students will learn: Operation of data networks, recognize the purpose and functions of various network devices such as routers, switches, bridges hubs. How to describe the purpose and operation of the protocols in the OSI and TCP/IP models The importance of IPv4/IPv6 in IP Addressing and how to implement them. How to implement Variable Length Subnet Masks (VLSM) How to improve network performance using VLANs and Trunks. The use of Open Shortest Path First (OPSF) routing. How to properly understand network protocol application and management. How to configure and verify network device security features. How to troubleshoot and correct common problems associated with IP addressing and host configurations. The course then breaks into the second module, ICND2: Administration and licensing of Cisco hardware devices and management tools. Troubleshooting IPv4/IPv6 network connectivity. Configuration of clients for SNMP, Syslog, Netflow, OSPF and EIGRP according to specific business needs. LAN Switching Technologies – the use of Spanning Tree protocol and Etherchannel. The application of Layer 3 redundancy protocols to improve network resilience. Who is it intended for? The Cisco CCNA qualification is for anyone who is looking to pursue a career in IT networking or support. Requirements There are no pre-requisites for this course. What marks this course apart? Cisco CCNA certified networking professional can function in roles such as network administrator, support engineer and network engineer. These roles can earn an average of £30,000 a year. Source: PayScale What happens after requesting information? Once you have enquired you will be contacted by one of our specialist careers advisors who will be able to provide you with any further information you require. [-]

VMware® vSphere® 5.5

E-Careers
Online Part time Open Enrollment United Kingdom UK Online

Gain invaluable knowledge of the industry’s most reliable virtualisation platform and get control of your business’ infrastructure utilising the VMware vSphere platform with this VMware vSphere 5.5 course. [+]

Online Courses in Information Systems in United Kingdom. What are the objectives of this course? With this course you will learn everything you need to know to develop your understanding of VMware vSphere 5.5 and work towards becoming a VMware Certified Professional (VCP). VM & VMware and the VMware company Working with ESX and ESXI Configuring Virtual Machines Vcenter Server The importance of VM storage and VM storage option Managing a virtual world Migrations, high availability and VM utilities Who is it intended for? This course is for IT system administrators and staff who are looking to create a virtual infrastructure into their workplace and want to understand every aspect of vSphere 5.5 to configure a scalable, structured virtual private cloud. What marks this course apart? This course will fully prepare you for the relevant VMware examination, the knowledge you gain will also allow you to function in roles such as infrastructure engineer, systems engineer and infrastructure technical architect. What happens after requesting information? Once you have enquired you will be contacted by one of our specialist careers advisors who will be able to provide you with any further information you require. [-]

Microsoft MCSA - SQL Server (70-461, 70-462, 70-463) with Live Labs

E-Careers
Online Part time Open Enrollment United Kingdom UK Online

Gain a full understanding of the SQL Server environment and be able to implement that knowledge into a business context, aiding you in your search for employment opportunities. [+]

What are the objectives of this course? This course package covers everything from the core fundamentals of querying tables through to building an enterprise-class data warehouse. As with all of our technical IT packages, we provide 12 months unlimited access to our dedicated Live Labs. This live equipment allows students to input their knowledge and put it to the test by recreating course scenarios and roaming around the live environment without putting their system at risk. It’s a very cost-effective and risk-free way to ensure an understanding of the key Microsoft concepts. This course is made up of three modules: Microsoft 70-461: Querying SQL Server 2012 The Transact-SQL (T-SQL) language and how to build efficient queries, stored procedures and views that return key information quickly. How to combine datasets, rank results and extend tables programmatically. Optimise T-SQL statements for the most efficient operation. Extend reporting and data transfer capabilities using XML. Microsoft 70-462: Administering SQL Server 2012 Databases Appreciate the correct way to install and use add-on components, instances and services. Build systems for high availability environments using AlwaysOn, mirroring and replication to keep data online at all times. How to protect information from loss using database backup, restore and disaster recovery (DR) techniques. Securing database contents by configuring permissions, alerts, logins, roles and more. Practical troubleshooting, maintenance and optimisation techniques Microsoft 70-463: Implementing a Data Warehouse with SQL Server 2012 Advanced data management concepts like data cleansing techniques and Extract Transform Load (ETL) package development and scheduling will keep information accurate, improve data management, transfer and synchronisation for enterprise-class system design. How to automate and simplify database management by using SSIS to manage package execution, task execution and scripts. How best to maintain server health by using auditing, logging and event handling to assess and troubleshoot potential problems. Who is it intended for? This course is perfect for administrators, system engineers and developers who are looking to earn an industry-recognised qualification. It is also suitable for any IT professional who is looking to upgrade their skillset with an understanding of key server management fundamentals. Requirements There are no pre-requisites for this course. What marks this course apart? IT professionals who have the MCSA SQL Server 2012 qualification can function in roles such as database administrator, database analyst and SQL developer. These roles average a salary of £30,000 a year. Source: PayScale What happens after requesting information? Once you have enquired you will be contacted by one of our specialist careers advisors who will be able to provide you with any further information you require. [-]

Microsoft MCSE - Private Cloud (70-246, 70-247)

E-Careers
Online Part time Open Enrollment United Kingdom UK Online

Master IT service delivery optimisation for prospective corporate clients using the world-renowned Microsoft private cloud computing technologies. [+]

Online Courses in Information Systems in United Kingdom. What are the objectives of this course? Microsoft is the world’s most recognisable brand names in the IT industry, even one of the most recognisable brand names in general. With this certification, exclusively from Microsoft, you will build your Microsoft Private Cloud solution to optimize IT service delivery and gain the automation and flexibility every IT infrastructure needs in today’s world. Microsoft 70-246: Monitoring and Operating a Private Cloud Introduction to the Cloud Model Configuring a Private Cloud Environment Deploying Cloud Services Monitoring Cloud Based Applications Configuring Application Performance Monitoring Operating and Extending Service Management in the Private Cloud Automating Incident Creation, Remediation and Change Requests Problem Management in the Private Cloud High Availability, Protecting and Recovery in the Cloud Optimising your Cloud Infrastructure Configuring SLAs, Dashboards and Widgets Microsoft 70-247: Configuring and Deploying a Private Cloud Planning for the Cloud Configuring and Deploying the Private Cloud Extending and Maintaining Cloud Infrastructure Configuration Application Delivery Creating the Private Cloud Building Blocks Deploying and Configuring Access to a Private Cloud Monitoring Cloud Infrastructure Extending and Customising Monitoring of the Cloud Infrastructure Implementing Service Management for the Cloud Configuring High Availability, Disaster Recovery and Protection for a Cloud Automating and Standardising a Cloud Configuring a Self-Service, Multi-Tenant Cloud with Windows Azure Who is it intended for? This course is for any IT professional who is looking to upskill in Cloud technologies and work towards an industry-recognised qualification in one of the fastest-growing necessities in the business world. Requirements There are no official pre-requisites for this course but we do recommend a strong understanding of the Microsoft operating environment. What marks this course apart? Earning an MCSE – Private Cloud certification will allow you to function in roles such as server administrator, systems programmer and network manager. What happens after requesting information? Once you have enquired you will be contacted by one of our specialist careers advisors who will be able to provide you with any further information you require. [-]

ITIL® Foundation Level - Training

E-Careers
Online Part time 12 months Open Enrollment United Kingdom UK Online

Begin the process of building a structured IT service offering using the world-renowned ITIL® service management methodology to provide the framework. [+]

What are the objectives of this course? The course is an overview of the ITIL® framework and how to apply it. The student will have a good understanding of the principles of ITIL® and how they can be applied to improve and formalise their own IT service operations. The service management lifecycle and the key stages used to manage service requests. Defining a service strategy that meets the needs of all users of the IT service. Implementing a service that supports the strategy. Building intermediate delivery services that maintain standards during the transition period. The operations required to maintain customers expected levels of service and satisfaction. Building a continual service improvement plan that keeps raising standards and customer satisfaction levels. Who is it intended for? Anyone who is looking to gain training or consolidate existing skills in IT service management. Ideal for anyone in first-line support or in a technical support role. Requirements There are no pre-requisites to go on the ITIL® Foundation course. What marks this course apart? The ITIL® Foundation course provides a good base for anyone who is looking to go into first-line support or IT service management. The Foundation course can also be used to go onto further study through the Service Lifecycle or Service Capability routes, which lead to the Managing Across the Lifecycle course, which upon completion, gives the student the title of ITIL® Expert. What happens after requesting information? Once you have enquired you will be contacted by one of our specialist careers advisors who will be able to provide you with any further information you require. [-]

ITIL® Foundation Level - Training & Exam Package

E-Careers
Online Part time 12 months Open Enrollment United Kingdom UK Online

Become ITIL® Certified with an official licensed affiliate. The ITIL® framework guides businesses to design and deliver IT solutions which will benefit both themselves and their customer. It is seen as the number one solution framework and approach to service management in the world. [+]

Online Courses in Information Systems in United Kingdom. What are the objectives of this course? The ITIL® Foundation course provides students with comprehensive first-level training guaranteeing them a good understand of ITIL® principles and how they can be applied to improve and formalise IT service operations. The service management lifecycle and the key stages used to manage service requests Defining a service strategy that meets the needs of all users of the IT service Implementing a service that supports the strategy Building intermediate delivery services that maintain standards during the transition period The operations required to maintain customers expected levels of service and transition Building a continual service improvement plan that keeps raising standards and customer satisfaction levels. Who is it intended for? The ITIL® Foundation course is ideal for project managers, service managers or anyone who is in or is looking to get into first-line support or an IT engineering role. Requirements There are no pre-requisites to sit the ITIL® Foundation but the Foundation is a minimum requirement before moving on to either of the intermediate tracks. What marks this course apart? Once the Foundation Certification has been achieved then you will be able to function as a service manager or a member of a first-line support team averaging a salary of £23,000. After taking the Foundation course you can also venture further into the ITIL® framework through the Intermediate modules. The course counts as two credits towards the 17 needed to progress to Managing Across the Lifecycle. Source: www.payscale.com What happens after requesting information? Once you have enquired you will be contacted by one of our specialist careers advisors who will be able to provide you with any further information you require. [-]